1. mickeylittle777's Avatar
    For some reason I'm not able to receive pictures that people send me via text messages. I have tried the stock app, Textra, and Handcent. I was receiving them as of 3-4 days ago with no issue.

    These are not large photos and I have tried several different shots.
    05-24-2016 06:44 PM
  2. B. Diddy's Avatar
    Any other problems accessing the web via mobile data? Which carrier do you have, and have you checked the APN settings to make sure they're still correct for the carrier?
    mickeylittle777 likes this.
    05-25-2016 01:19 PM
  3. mickeylittle777's Avatar
    I believe you've nailed it. I can't connect to anything with mobile data! I am on AT&T and I even just did a factory reset/setup as a new device.

    Suggestions?
    05-25-2016 06:01 PM
  4. Laura Knotek's Avatar
    Is this an AT&T branded device or an unlocked device originally for a different carrier?
    mickeylittle777 likes this.
    05-25-2016 06:06 PM
  5. mickeylittle777's Avatar
    AT&T that I've got on the Next program so I guess later tonight my best bet is to call them. I checked my account and we've got 15.7 gigs left on our data plan.
    05-25-2016 06:28 PM
  6. B. Diddy's Avatar
    Go to Settings>Data Usage and make sure you or someone else didn't set a data usage limit.
    05-25-2016 09:00 PM
  7. mickeylittle777's Avatar
    AT&T had to help me add a new listing under my APN settings. I had tried checking those settings but got the message that I couldn't based on the user settings. Almost like a windows PC when you don't have administrative rights. Anyway I'm up and running now.
    Laura Knotek and B. Diddy like this.
    05-25-2016 10:06 PM
  8. Laura Knotek's Avatar
    AT&T had to help me add a new listing under my APN settings. I had tried checking those settings but got the message that I couldn't based on the user settings. Almost like a windows PC when you don't have administrative rights. Anyway I'm up and running now.
    I'm glad you got it sorted.
    05-25-2016 10:11 PM
  9. mickeylittle777's Avatar
    I'm glad you got it sorted.
    Thanks me too. It was really getting the best of me and some comments in this thread made me slow down and think thru my options.
    B. Diddy likes this.
    05-25-2016 10:29 PM

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