1. AC Question's Avatar
    Note 5 64GB bought Jan 2016 overseas. Both touch key lights do not illuminate. Have done lots of google searches watching videos to turn power saving mode off, which mine were not on... orto go to the power saving menu which would have another menu offering a choice of lights to stay on from "always, 1 second, 6 seconds" etc.... That menu does not exist on my Note 5 anywhere. There is no way to activate these.

    I even downloaded Galaxy Button Lights from Google Play Store and set the lights to remain on for 8 seconds.... still nothing. No touch key lights at all. I find it pretty hard to believe that BOTH light bulbs would have burned out simultaneously. Not impossible but highly improbable.

    Starting to think there is no hope on this one as I've done everything that a google search as suggested and its either there is no such menu in my phone, or the suggestion doesn't work.

    Wassup with this??? And please don't get cutesie about me buying it overseas. I could have bought it in Korea where they're made!! (I didn't but.... you get the point)


    H3aTeRzz likes this.
    06-08-2016 11:56 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you buy it brand new or used? If used, do you know if the previous owner rooted it?

    Does it persist if you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-23216

    Are any 3rd party screen-dimming apps installed (like Lux)? Screen dimming apps may also affect the button backlights.
    06-08-2016 04:09 PM
  3. H3aTeRzz's Avatar
    Its also quite possible that you bought a fake N5 too. After trying what B. Diddy suggests, I would try a factory reset, to see if that resolves it.
    B. Diddy likes this.
    06-08-2016 04:57 PM
  4. dakini03's Avatar
    I think you may be looking in the wrong settings for your key lights. At least here, they're not under power saving. Try following this guide:

    Open the Display menu in the Device section of the Settings app
    Tap on Touch key light duration. This setting adjusts whether the backlights for these buttons are enabled and for how long.
    Pick from one of the four options: 1.5 seconds, 6 seconds, Always off, Always on.
    The first two options will keep the touch key backlights lit for that amount of time whenever they are used.
    Always off will keep the backlights from ever lighting, and Always on will keep the backlights on for as long as the device is awake.
    B. Diddy, H3aTeRzz and msndrstood like this.
    06-08-2016 11:11 PM

Similar Threads

  1. Game not working after Android update to 6.0.1, how can I get it working?
    By AC Question in forum Sony Xperia Z3 Tablet Compact
    Replies: 1
    Last Post: 06-08-2016, 04:23 PM
  2. Message saying "failed to sign in "what's going on?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 06-08-2016, 04:21 PM
  3. Galaxy-sync does not load?
    By Littlesam in forum Samsung Galaxy S6
    Replies: 1
    Last Post: 06-08-2016, 04:19 PM
  4. How do I get different notification sound on gmail and messages?
    By heheline in forum General Help and How To
    Replies: 1
    Last Post: 06-08-2016, 11:31 AM