1. hypnospastic's Avatar
    I'm hoping someone can help shed some light on two issues I've had with my Note 5 since the Marshmallow update.

    It has to do with SVoiceProvider. After any restart of my phone, I am prompted with a message that reads "You need to download and install SVoiceProvider. You will be taken to the download screen."

    Once I press "Download" it fails with the message "This app is not available for your device. (com.samsung.svoiceprovider:2290:4002)"

    I've done a factory reset and install on my phone and it hasn't fixed it so I am not sure what else to do. If it can't be fixed, I'm prepared to live with it until the next Note is released which shouldn't be too terribly long, just thought I would ask around.

    My second issue is with Google Play Store. Lately when I try to preview music in the store, I am greeted with a grey triangle with an exclamation point in the middle. I know that I can go in and clear cache when this happens but is there is a more permanent fix for this?

    Regarding my phone...it is a T-Mobile Note 5 with Android Version 6.0.1

    Thanks in advance!
    06-14-2016 07:13 AM
  2. H3aTeRzz's Avatar
    Hi

    I would suggest bringing it to a Best Buy Samsung Counter, if you're near one....and have them reflash the software. Might have a corrupt copy of MM. Its possible.

    Otherwise, I would contact Samsung Support and see what they say, as I would believe this would be covered under warranty.

    Chris
    hypnospastic likes this.
    06-14-2016 10:29 AM
  3. hypnospastic's Avatar
    Thanks H3ateRzz. I probably will but want to see if a few more people can/will weigh in on my post first.
    H3aTeRzz likes this.
    06-14-2016 10:35 AM
  4. drbillrdavis1's Avatar
    I'm having the EXACT same issue. Have you figured anything out yet? I'm so I OVER this message...

    I'm hoping someone can help shed some light on two issues I've had with my Note 5 since the Marshmallow update.

    It has to do with SVoiceProvider. After any restart of my phone, I am prompted with a message that reads "You need to download and install SVoiceProvider. You will be taken to the download screen."

    Once I press "Download" it fails with the message "This app is not available for your device. (com.samsung.svoiceprovider:2290:4002)"

    I've done a factory reset and install on my phone and it hasn't fixed it so I am not sure what else to do. If it can't be fixed, I'm prepared to live with it until the next Note is released which shouldn't be too terribly long, just thought I would ask around.

    My second issue is with Google Play Store. Lately when I try to preview music in the store, I am greeted with a grey triangle with an exclamation point in the middle. I know that I can go in and clear cache when this happens but is there is a more permanent fix for this?

    Regarding my phone...it is a T-Mobile Note 5 with Android Version 6.0.1

    Thanks in advance!
    06-20-2016 11:04 PM
  5. hypnospastic's Avatar
    I totally agree with you! I don't have time to go here and go there or possibly have it replaced. I figure that we are so close to the new Note's release, I will just stick it out.
    06-21-2016 08:57 AM
  6. Norlene Aranda's Avatar
    Buying this phone is becoming more discouraging.

    Posted via the Android Central App
    06-22-2016 01:37 PM
  7. dakini03's Avatar
    I'm not sure if this would work, but the current Samsung version of S-Voice is available on the apk mirrors. S Voice App 1.9.35-115 APK Download by Samsung Electronics co.,ltd - APKMirror. It is the same version, dated 6-9-2016, on my ATT Marshmallow Note 5.
    Perhaps that would allow you to install the app and get rid of that message.
    06-22-2016 08:40 PM
  8. athomas917's Avatar
    I never really cared for S voice. I just disabled it and went with Google voice. Much better experience.

    Posted via the Android Central App
    dakini03 and dllrogers55 like this.
    06-22-2016 10:26 PM
  9. Jedi2155's Avatar
    Have the exact same issuewith no fix yet...thought I would her rid of it with my note 7 but we all know how that went......
    09-16-2016 03:10 AM

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