1. natew365's Avatar
    Since the marshmallow update V 6.0.1 keep having issues with video. Whether it be watching a YouTube video, Snapchat or Facebook post with video. It just stops. Anyone else have this issue or trouble shooting technique. It's been going on for awhile now. I love my phone, but this is really starting to tick me off.
    06-16-2016 05:59 AM
  2. H3aTeRzz's Avatar
    Hi Nate!

    Lots of small issues like this have arrived after the MM update, here are your two option, hopefully the first one works for you.

    1. Enter Recovery Mode and do a Wipe of the Cache Partition, No Data Loss.
    2. Do a FULL FACTORY RESET, back up your device, as you'll lose all data, phone will be like out the box.

    Its difficult to imagine that you'd have to do the FFR, but most times, its what's needed. I do a full factory reset after each major update.

    Good Luck

    06-16-2016 06:39 AM
  3. Trees's Avatar
    May not help, but check to see if the video app is "Optimized" in Settings\Battery\More. If it is set to On, try turning it to Off. What could be a similar problem is in the link below.
    06-17-2016 06:09 AM

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