1. rpdc's Avatar
    I did a factory reset following the Marshmallow Update on my AT&T Note5. I restored my contacts, text messages, etc. from Samsung Smart Switch on my computer. Does this method defeat the purpose of a factory reset for purposes of having a clean install? Is there a better way?
    Thank you as I'm a bit of a novice.

    Posted via the Samsung Galaxy Note 5
    06-24-2016 06:49 PM
  2. J Dubbs's Avatar
    The factory reset organizes and optimizes the Marshmallow installation and lets it work its best. It's a good thing to do. I had to do it as well to get my phone working right.

    It's also okay to restore things unless you had issues before a reset like your phone acting up without any updates. Sometimes an app can cause phone issues, and you don't want to restore apps in that situation until you know they weren't the cause of your problem
    H3aTeRzz likes this.
    06-24-2016 07:58 PM
  3. rpdc's Avatar
    Thanks JDubbs. I really appreciate it.
    The phone is working great.

    Posted via the Samsung Galaxy Note 5
    J Dubbs likes this.
    06-24-2016 09:31 PM
  4. H3aTeRzz's Avatar
    The factory reset organizes and optimizes the Marshmallow installation and lets it work its best. It's a good thing to do. I had to do it as well to get my phone working right.

    It's also okay to restore things unless you had issues before a reset like your phone acting up without any updates. Sometimes an app can cause phone issues, and you don't want to restore apps in that situation until you know they weren't the cause of your problem
    THIS
    J Dubbs likes this.
    06-25-2016 06:10 AM

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