1. cjwaipahu's Avatar
    I am going to AT&T to replace my Note 5 because of a camera issue(buzzing/crackling sound). Understand that they will send me a phone which is a certified phone that was in some kind of damaged box but was checked. If I had gone to Samsung I would have to send in my phone wait and for it to be repaired and could get it back. Can anyone tell me if you had a bad experience by going AT&T or samsung warranty replacement? Which would you suggest I go to?
    07-14-2016 07:21 PM
  2. Raymond Elliott's Avatar
    I used Samsung warranty. All I can tell you is that I got my phone back with more stuff fixed than I thought was wrong with it. Took about 5 days.
    cjwaipahu and jimd1050 like this.
    07-14-2016 10:13 PM
  3. bassplayrguy's Avatar
    I used Samsung warranty. All I can tell you is that I got my phone back with more stuff fixed than I thought was wrong with it. Took about 5 days.
    Who do you contact to make this happen?

    Posted via the Android Central App
    07-15-2016 02:21 PM
  4. Raymond Elliott's Avatar
    I looked up Samsung warranty support and called them.
    07-15-2016 03:40 PM
  5. tmccormick87's Avatar
    I had a Bluetooth issue with by brand new Note 5, and my AT&T store replaced it because I was within my 14 days. Then the new replacement phone started getting dead pixels spreading across the top of my screen shortly after. It was visibly pink whenever there was a white background. I called 1-800-Samsung and followed the prompts. They emailed me a prepaid UPS label and I had to mail the phone to them for a screen replacement. Took a week overall, but the screen was replaced for free, and my phone is perfect again. They also replaced a broken S-pen at the same time, but it went to a different address than the phone. Only bad part was having to use an old out of date phone during the interim, lol.
    cjwaipahu likes this.
    07-15-2016 05:54 PM
  6. cjwaipahu's Avatar
    Based on the replies to my post, I have decided to cancel the warranty replacement through AT&T. Am thinking the chances of getting a phone that later will have a problem is greater with a phone swap that came from a damaged box.

    In any event now that I will go through Samsung did any of you folks paid for shipping and insurance to send and get the phone back?
    07-16-2016 04:10 PM
  7. tmccormick87's Avatar
    The shipping label they emailed me was UPS postage paid, I just had to get my own box. I didn't even think of insurance, dang, lol. I did, however, wrap it really well in bubble wrap and newspaper. I do want to add that I did talk to their techs, before they sent me the label, it wasn't all automated, like my prior post might have implied.
    07-17-2016 08:06 PM
  8. cjwaipahu's Avatar
    Finally received my phone from the Samsung repair center in Texas. Took two weeks for the turnaround. Got my camera replaced. Seems like they did a good job.
    08-13-2016 02:09 AM

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