1. Raymond Elliott's Avatar
    Mine hangs at ~81%. How long does it take?

    (this is on a Mac where everything else is ok)
    07-21-2016 09:26 AM
  2. recDNA's Avatar
    Did it ever work? I'm curious if your app settings were saved. That's all I care about.
    07-21-2016 10:55 AM
  3. Raymond Elliott's Avatar
    No, never worked. It hangs backing up applications.
    07-21-2016 10:56 AM
  4. rpdc's Avatar
    I've used Smart Switch one time following a factory reset. It took about twenty minutes or so. Worked well.
    No problems.

    Posted via the Samsung Galaxy Note 5
    jimd1050 likes this.
    07-21-2016 11:59 AM
  5. Raymond Elliott's Avatar
    Using Mac? I am wondering if that's an issue.
    07-21-2016 12:31 PM
  6. jimd1050's Avatar
    I've used Smart Switch one time following a factory reset. It took about twenty minutes or so. Worked well.
    No problems.

    Posted via the Samsung Galaxy Note 5
    Ditto, only twice no problems
    1.) When switching from Verizon to AT&T (a few minor, expected, carrier change issues only)
    2.) When MM arrived
    07-21-2016 02:00 PM
  7. BuckyBadg's Avatar
    Mine hangs at ~81%. How long does it take?

    (this is on a Mac where everything else is ok)
    Mine did the same thing and stalled at 83%. I called my carrier's tech. support and he suggested NOT using a data cord, but rather wirelessly. I loaded the app. on both the old and new phones, followed the prompts and it worked seamlessly and fast. I was impressed

    So, I if those of you with problems did it connected to your Mac wth a cord? If so bipass the Mac and do it cordessly the way I did, old phone wirelessly connected to new phone.
    07-22-2016 10:01 PM
  8. Raymond Elliott's Avatar
    It FINALLY worked after I removed photos from the backup.
    07-23-2016 04:47 PM
  9. newswatcher's Avatar
    SW works fine for me. Just to be safe I use Kies3 as a secondary b/u, then I b/u both of them to two external drives for usage if something goes wrong.
    07-26-2016 10:50 PM
  10. calicocat2010's Avatar
    Mine is hung up at 77% with Music. Ugh. Note 5 needs to be backed up as the LG v20 gets delivered tomorrow.
    10-23-2016 11:26 PM

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