[Raymond Elliott]

Mine hangs at ~81%. How long does it take?

(this is on a Mac where everything else is ok)

[recDNA]

Did it ever work? I'm curious if your app settings were saved. That's all I care about.

[Raymond Elliott]

No, never worked. It hangs backing up applications.

[rpdc]

I've used Smart Switch one time following a factory reset. It took about twenty minutes or so. Worked well.
No problems.

Posted via the Samsung Galaxy Note 5

[Raymond Elliott]

Using Mac? I am wondering if that's an issue.

[jimd1050]

I've used Smart Switch one time following a factory reset. It took about twenty minutes or so. Worked well.
No problems.

Posted via the Samsung Galaxy Note 5

Ditto, only twice no problems
1.) When switching from Verizon to AT&T (a few minor, expected, carrier change issues only)
2.) When MM arrived

[BuckyBadg]

Mine hangs at ~81%. How long does it take?

(this is on a Mac where everything else is ok)

Mine did the same thing and stalled at 83%. I called my carrier's tech. support and he suggested NOT using a data cord, but rather wirelessly. I loaded the app. on both the old and new phones, followed the prompts and it worked seamlessly and fast. I was impressed

So, I if those of you with problems did it connected to your Mac wth a cord? If so bipass the Mac and do it cordessly the way I did, old phone wirelessly connected to new phone.

[Raymond Elliott]

It FINALLY worked after I removed photos from the backup.

[newswatcher]

SW works fine for me. Just to be safe I use Kies3 as a secondary b/u, then I b/u both of them to two external drives for usage if something goes wrong.

[calicocat2010]

Mine is hung up at 77% with Music. Ugh. Note 5 needs to be backed up as the LG v20 gets delivered tomorrow.