1. viper31573's Avatar
    When I pull pen out the air command screen comes up but when I press the s pen on an option nothing happens. This is a new issue. Would buying a new s pen fix the issue?
    10-28-2016 05:52 PM
  2. Rukbat's Avatar
    You have one of two problems - a defective pen OR a defective pen layer on the screen (Samsung Notes have an additional layer on the screen that handles the pen.) If the screen is defective, a new pen won't help.
    10-28-2016 05:55 PM
  3. viper31573's Avatar
    And if it's the screen layer I'm guessing it's not worth fixing
    10-28-2016 05:57 PM
  4. viper31573's Avatar
    I'm also guessing if it was the s pen that I'd still be able to use my finger? I turn screen off and remove some pen and the note screen comes up but I can't even use my finger to write on screen. This probably happened when I dropped my phone yesterday
    10-28-2016 06:11 PM
  5. MotoWojo's Avatar
    I'm also guessing if it was the s pen that I'd still be able to use my finger? I turn screen off and remove some pen and the note screen comes up but I can't even use my finger to write on screen. This probably happened when I dropped my phone yesterday
    Your finger will not work. Even a regular stylus will not write on a Note. The S Pen is specifically designed to work on the Note. Google how the S Pen works and you will find a lot of information. My guess is there is something wrong with your s pen.

    10-28-2016 06:28 PM
  6. Scott Currence's Avatar
    When I had trouble with mine, I went to the sprint store and tried one of the stores display spens. Or try your pen on the display phone. Either way it's free and will narrow down your issue.
    viper31573 likes this.
    10-28-2016 06:36 PM
  7. Shanda5303's Avatar
    You could also try doing a factory reset and seeing if that fixes the problem.
    Doug Moffat likes this.
    10-29-2016 04:15 AM

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