1. Magoichi's Avatar
    I'll try to be detailed as much as I can be.

    At most a month ago, AT&T prompted me to do a software update on my Note 5. Fast forward to a few days later, when I wanted to transfer some music into my phone from my PC. I was unable since for some reason, all I see are multiple local disks and not all of my folders are shown. When I click into all of them, they're all empty and I knew something wasn't right. I tried restarting the phone but didn't work. I even messed around with the four USB settings that some of you here have talked about: (1. Transferring media files, 2. Transferring images, 3. Connecting MIDI devices, 4. Charging) but to no avail.

    Lastly, I resorted to doing a factory reset on my phone and to my surprise, I still get the same problem which upset me.

    I just find this odd because I was actually able to do so on my PC successfully (a Windows 10) with no problems and then after the update, it messed everything up.

    I'm guessing this is a problem with the update? Anyway any form of assistance is appreciated. I'm at my wits end here...Recent AT&T software update made it so I can't view, nor transfer files to & from my Note 5 anymore?-help.png
    11-09-2016 10:30 PM
  2. TwitchyPuppy's Avatar
    It might just be me, but I had similar issues when connected to USB 3.0.
    Laura Knotek likes this.
    11-09-2016 10:40 PM
  3. Magoichi's Avatar
    It might just be me, but I had similar issues when connected to USB 3.0.
    Decided to try using a USB 2.0 cord (like the one that Playstation 4 controllers use to charge) and I can't believe it ended up working (for now), thanks.

    However, I am curious /why/ is this happening though.
    TwitchyPuppy likes this.
    11-09-2016 11:11 PM
  4. TwitchyPuppy's Avatar
    Decided to try using a USB 2.0 cord (like the one that Playstation 4 controllers use to charge) and I can't believe it ended up working (for now), thanks.

    However, I am curious /why/ is this happening though.
    You're welcome! Glad to know it's working

    And go figure.. I'm not knowledgeable enough about that, sorry haha!
    11-11-2016 01:05 PM

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