1. newswatcher's Avatar
    Problems with "Allow Access to Phone Data" Deny Allow. Keeps popping up and I press Allow but my phone via USB show in OS but the window closes and I keep getting the Deny Allow and then the window closes again, over and over. I can't drag music to my music folder nor add apps via Wondershare Mobilego. I do not have have this problem at all with my Samsung Galaxy Tab S, the computer recognizes it and I get one "Deny Allow" message. Only the Note 5 has this problem.
    11-22-2016 06:13 PM
  2. B. Diddy's Avatar
    Can you clarify -- does this only happen when you're trying to use MobileGo? If you're using a PC, why not just use Windows Explorer?
    newswatcher likes this.
    11-22-2016 08:51 PM
  3. newswatcher's Avatar
    Can you clarify -- does this only happen when you're trying to use MobileGo? If you're using a PC, why not just use Windows Explorer?
    No. Happens with both MobileGo and Windows Explorer "This PC." As I edited above, only happens with the Note 5 and not at all with my Galaxy Tab S. I am in Windows Explorer and the Tab S shows up with MTA privileges and one prompt for "Deny Allow" from the Developer Options which I tap "Allow" with no further prompt. It's the Note 5. Each time I touch "Allow" for the Note 5 the Windows Explorer window closes and I have to open it again and tap "Allow." Over and over. I use MobileGo primarily to install and uninstall apps.
    11-22-2016 10:56 PM
  4. B. Diddy's Avatar
    You mean MTP, not MTA, right? (MTP means Media Transfer Protocol, which is how the USB connection should be set for file transfer.)

    Is this Allow or Deny message showing up on the computer screen or phone screen? I'm not sure what you mean when you say there's one prompt "Deny Allow" from the Developer Options. The Developer Options are a menu in the phone's Settings menu -- they shouldn't be giving you a prompt.

    Can you show us some screenshots of what you're talking about? http://forums.androidcentral.com/gen...d-central.html
    newswatcher likes this.
    11-23-2016 12:09 AM
  5. newswatcher's Avatar
    Yes, it is MTP.

    "Is this Allow or Deny message showing up on the computer screen or phone screen? I'm not sure what you mean when you say there's one prompt "Deny Allow" from the Developer Options. The Developer Options are a menu in the phone's Settings menu -- they shouldn't be giving you a prompt."

    Shows up on on the Note5. I don't know exactly where the "Deny Allow" comes from, it just shows up on my phone screen. It just keeps popping up, I click Allow, and the Explorer Window closes. Same with MobileGo, wants me to attach the USB again over and over to the phone. I don't know what the heck is going on. Screenshot from phone attached.

    Before you ask, and I appreciate your questions, I've used 5 diff USB cables and every port on my Desktop....

    Like I said, no problems of this sort with my Galaxy Tab S...

    Now, everytime I plug in the phone via USP it opens Windows Media Player, a total pain in the rear.
    Attached Thumbnails Galaxy Note 5 "Deny or Allow" MTA keeps popping up, OS root won't stay open-screenshot-deny-allow2.jpg  
    11-23-2016 11:30 PM
  6. B. Diddy's Avatar
    Do you have any 3rd party security apps installed? If so, try turning them off or uninstalling them. Or you could boot into Safe Mode and see if the problem still happens: https://support.t-mobile.com/docs/DOC-27639
    newswatcher likes this.
    11-25-2016 11:00 PM
  7. newswatcher's Avatar
    Do you have any 3rd party security apps installed? If so, try turning them off or uninstalling them. Or you could boot into Safe Mode and see if the problem still happens: https://support.t-mobile.com/docs/DOC-27639
    Well, I disabled three virus/malware apps and everything appears normal now. However, when I re-enabled the virus/malware apps, the problems did not appear. So don't know about that. I have Bitdefender, Malwarebytes, and Eset Mobile Security. I'll try again tomorrow with those apps enabled, after a restart, which I did anyway after I turned them off, but everything worked. So it's got to be one of those...and I also have CM Security as well.

    Thanks for staying on top of this. I'll advise as to what happens tomorrow.
    B. Diddy likes this.
    11-26-2016 01:17 AM
  8. B. Diddy's Avatar
    Ok, sounds good!

    Incidentally, here are my thoughts on security apps:

    For the most part, it's still quite difficult to get an actual virus on your phone, because malware requires you to manually accept the installation (which is why they try to fool you into thinking you're installing something legitimate). Use common sense:


    1. Avoid shady websites that deal with things like porn, gambling, and "free" (aka pirated) apps/music/movies.


    2. Never ever tap on a link that appears in a popup while browsing, especially if they're warning you that your phone is infected--they're just trying to scare you into installing some bogus "antivirus" app that is probably malicious itself.


    3. Only install apps from well-established app sources like Google Play Store or Amazon Appstore. Read a bunch of app reviews before installing an app to look for any complaints about adware or suspected malware.


    4. Turn on Google's "Verify Apps" function. This allows Google to periodically scan your phone's apps to look for malware. It's usually in your Google Settings app, under Security (although it might also be in the main System Settings, in Settings>Security).


    5. Turn off "Unknown Sources" in Settings>Security. This prevents any app that wasn't obtained from Google Play Store from being installed (which could include malicious apps that are inadvertently downloaded).

    So the bottom line is that if you exercise a reasonable degree of caution with browsing and app installation habits, and take advantage of Google's own app-scanning feature, you don't really need a 3rd party security app (which is probably bogging down performance as well).
    Trees and newswatcher like this.
    11-26-2016 01:46 AM
  9. newswatcher's Avatar
    Thanks for the info. It appears that the culprit was a third part and respected Windows start menu app I paid for: SmartMenu X.

    Code:
    http://www.startmenux.com/index.html"]http://www.startmenux.com/index.html
    Quite accidentally when I tried to access the phone and had the problems, my PC went to the green Start screen and Startmenu X was closed and the Windows 8.1 Start menu was in place, then I had no problems accessing files on the phone via Explorer or MobileGo. When I restarted StartMenu, the problems resurfaced. Have no reason why. I'm going to have to exit StartMenu when I want to connect the Note 5. However, doesn't seem to affect the Galaxy Tab S in that way...

    Now every time I USB my Note 5 Windows Media Player opens over and over when I close it. I notice the Note 5 is in "Synced Devices" in WMP but not activated. Any ideas on this one. There it goes again, WMP opening, I close, it reopens. How do I permanently remove the Note 5 from Synced Device in WMP and not have WMP recognize any of my USB storage devices to be recognized. It's a pain. Thanks.
    11-26-2016 03:43 PM
  10. B. Diddy's Avatar
    I have Windows 10, so I'm not sure if this feature is in 8.1 -- but open the Start menu, click Settings, and search in the settings for "default." Look for an option to set default apps for protocols, and see what Windows Media Player is assigned to. I'm not sure if any of the protocols listed there would correspond to plugging your device in via USB -- it might be MSWINDOWSMUSIC.
    11-27-2016 10:13 PM

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