1. Neal Smith's Avatar
    All my pics and videos keep disappearing from my phone and I can't figure out why?
    12-21-2016 07:12 AM
  2. veggie59's Avatar
    Do you have them synced to Google? You can check there or if you are deleting them somewhere else they might delete from your account
    12-21-2016 06:14 PM
  3. Neal Smith's Avatar
    I sync them thru Verizon cloud so it's no problem getting them back just wondering why I have to keep doing that.
    12-21-2016 08:28 PM
  4. B. Diddy's Avatar
    Are the files actually disappearing from the /DCIM/Camera directory, or are the pics and videos only disappearing from the gallery app?
    12-22-2016 04:38 AM
  5. Neal Smith's Avatar
    From the apps
    12-22-2016 05:20 AM
  6. B. Diddy's Avatar
    Do the photo and video files still exist in the /DCIM/Camera directory when you look using the My Files app?
    12-22-2016 12:21 PM
  7. Neal Smith's Avatar
    Yes they do
    12-22-2016 05:46 PM
  8. blackhemi4x4's Avatar
    This has been a known issue on S7 devices. I hope it doesn't start here!

    My wife's S7 did this and after clearing the cache from recovery, it's been fine.
    B. Diddy likes this.
    12-23-2016 12:11 AM
  9. B. Diddy's Avatar
    Check the directories to make sure nothing is adding a ".nomedia" file.
    12-23-2016 03:41 PM
  10. Neal Smith's Avatar
    I just did that and found about 16 .nomedia so I deleted all and so far it hasn't happened again...keeping fingers crossed
    B. Diddy likes this.
    12-24-2016 02:59 AM
  11. B. Diddy's Avatar
    That's weird that something is adding .nomedia files to the /DCIM/Camera directory -- I'd think that it was off limits to 3rd party apps.
    12-25-2016 02:38 AM
  12. Neal Smith's Avatar
    I installed es file Explorer and went into hidden files and found them there...im not sure what put them there.
    12-25-2016 02:36 PM

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