1. jeh0872's Avatar
    I can answer, but i have to have my settings on "answer and end calls using the HOME button." Any help would be greatly appreciated!!!!!
    12-22-2016 05:09 PM
  2. myandroidgs6's Avatar
    I can answer, but i have to have my settings on "answer and end calls using the HOME button." Any help would be greatly appreciated!!!!!
    I know it's a pain ..but sometimes You have to do a factory reset ... after a messy update ...
    12-22-2016 06:43 PM
  3. jeh0872's Avatar
    Thank you. I actually had to do the factory reset. The first issue was my phone updated and sometime after that, I let my phone die overnight and the next morning I tried to log in and it would not take my pin password. That led to the factory reset. After that is when the not being able to answer incoming calls started. I read where the marshmallow update was the culprit. Any more ideas? Thanks for responding.
    12-23-2016 11:02 AM
  4. myandroidgs6's Avatar
    Now is the time to call svc carrier ..
    Mine came with marshmallow so i did not experience with that .
    12-23-2016 11:34 AM
  5. pool_shark's Avatar
    When mine updated months ago, the only problem I had was a stuck theme.
    I agree with the previous poster, if a factory reset didn't take care of it, and you're sure you haven't disabled something that you shouldn't have, it's time to contact the carrier.
    12-23-2016 06:32 PM
  6. jeh0872's Avatar
    ok, thank yous!
    12-24-2016 11:20 AM
  7. jeh0872's Avatar
    I cannot rule out error on my part but feel pretty confident in my settings. Definitely could be something i'm missing! I will contact my carrier. Thanks!!!!

    HOPE EVERYONE HAS A MERRY CHRISTMAS!!!!
    12-24-2016 11:23 AM

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