1. vm81's Avatar
    I am on VZ and after recently updating my phone, I have been having few issues with the screen.

    1) Whenever I wake up the screen its pretty dark and reaches full brightness a second later. It used to be instant.

    2) If talking on phone, when I move the phone from my face, the screen doesn't wake up like it used to. Its a pain if I have to put phone on speaker or need to do anything else while still on call.

    Any ideas what could have gone wrong?
    01-03-2017 11:55 AM
  2. underway99's Avatar
    If you are referring to the screen not instantly lighting, then mine does that too. I'm not worried about it -- I figured it was one of their "enhancements" to cut power use and protect the display circuitry. The list of changes for those updates don't seem to say much.
    01-03-2017 10:29 PM
  3. B. Diddy's Avatar
    Does the phone have a screen protector, or is it in a case?
    01-03-2017 10:46 PM
  4. vm81's Avatar
    Does the phone have a screen protector, or is it in a case?
    I have a thin screen protector but that's never been a problem before the update.

    Also just realized that S Health has not been recording steps since the update.
    01-04-2017 08:13 AM
  5. B. Diddy's Avatar
    Have you already tried a cache partition wipe? https://support.t-mobile.com/docs/DOC-27659
    01-04-2017 09:32 AM
  6. aapold's Avatar
    I have been noticing this too. I used a can of compressed air around the proximity sensor and ports and it seemed to help somewhat but it still sometimes gives me trouble. Sometimes I get a brief green "flash" also before the screen comes up.
    01-04-2017 10:04 AM
  7. vm81's Avatar
    Have you already tried a cache partition wipe? https://support.t-mobile.com/docs/DOC-27659
    Yeah I do that after every update.
    01-04-2017 10:17 AM
  8. vm81's Avatar
    Yeah I do that after every update.
    Cleared cache twice and it finally seems to have fixed screen issue.
    B. Diddy likes this.
    01-04-2017 12:00 PM
  9. B. Diddy's Avatar
    Great! Let us know if it comes back.
    01-04-2017 02:55 PM
  10. Jude526's Avatar
    My battery life sucks since the update. I know what to do. Done it. For once do an update that doesn't cause battery issues
    01-04-2017 06:19 PM

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