1. TampaNan's Avatar
    My Galaxy Note 5 suddenly is turning it's bluetooth off. In the car, at home. I don't have any power saving apps on. I tried using 5G, different wifi, same problem. I have to get my photos off the phone one at a time via e-mail because it also won't connect to my computer with the wire anymore.

    Ugh! Any suggestions?

    Thanks!
    gablemeredith likes this.
    01-12-2017 09:22 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is the Bluetooth radio itself turning off, or is it just dropping the connection? Does the same thing happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-27639. Also, try wiping the cache partition: https://support.t-mobile.com/docs/DOC-27659

    When you connect via USB, swipe down the notification panel. Do you see an option there to select MTP, or a USB notification icon that you can tap?
    01-13-2017 09:16 PM
  3. gablemeredith's Avatar
    Mine does the same thing. I tried the suggestions mentioned above but neither worked. It drops connection to my bluetooth headphones in the middle of my workouts. Pretty annoying. Then, when I try to turn it back on, it won't let me. I swipe right to turn the radio button on, it goes back left to turn off. I have to reboot only to have the same thing happen again. I've experienced this problem on 2 different devices, so it must be a software issue. They released an update a few weeks back. Wonder if it has something to do with that.
    01-15-2017 01:30 PM
  4. DeeCee78's Avatar
    Mine does the same thing. I tried the suggestions mentioned above but neither worked. It drops connection to my bluetooth headphones in the middle of my workouts. Pretty annoying. Then, when I try to turn it back on, it won't let me. I swipe right to turn the radio button on, it goes back left to turn off. I have to reboot only to have the same thing happen again. I've experienced this problem on 2 different devices, so it must be a software issue. They released an update a few weeks back. Wonder if it has something to do with that.
    My Note5 just started doing this today. Works for a little while after restarting phone, but then quickly stops working.
    01-23-2017 02:26 PM
  5. Kcteachsped's Avatar
    My Note5 just started doing this today. Works for a little while after restarting phone, but then quickly stops working.
    Mine just started doing this last week. I've tried all the fixes short of a factory reset.
    03-13-2017 04:52 PM
  6. DeeCee78's Avatar
    Mine just started doing this last week. I've tried all the fixes short of a factory reset.
    I ended up doing a factory reset and it fixed it.
    03-14-2017 11:42 AM

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