1. AC Question's Avatar
    Greetings everyone,

    during a reboot my Samsung Note 5 got stuck into the loading "samsung" logo screen and I am unable to turn it off in any way!

    I can't force reset it, and I can't turn it off. I tried holding home + power key and it doesn't work, I tried to hold home + power + volume up and down keys but nothing! do I have to let it turn off by itself due to battery or what?

    Please help me!
    02-20-2017 08:53 AM
  2. jimd1050's Avatar
    I'm not sure if this will work but I had the same issue with a Note 4 and they had me hold down the power key for 10 seconds and the damned thing shut off. Almost like a locked up Windows home PC... ??? Never happened again.
    02-20-2017 12:45 PM

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