1. AC Question's Avatar
    I just changed my comcast email password and now I can't get my emails on my Galaxy Note 5 email app. I've followed instructions to the letter on how to setup up the incoming server (imap.comcast.net, SSL, 993) and the outgoing server (smtp.comcast.net, SSL, 587). I've tried the alternative port numbers, tried username and full email addresses. NOTHING WORKS.

    I spoke to Comcast (useless), Sprint (useless), and Samsung (useless). What am I doing wrong???
    03-03-2017 05:36 AM
  2. underway99's Avatar
    That's not much to go on.

    First things first. Are you getting any kind of error? Often that will give you a direction for troubleshooting. It may even identify the specific issue.

    If not, then I'd likely proceed like this.

    1. If there are no errors, and the phone just isn't grabbing your email, look to see if any of the settings in the mail client changed from the last time that it all worked.
    2. Are you able to get mail from other accounts? If not, then the problem is likely not with your account settings.
    3. Delete the account from the device.
    4. Open your recent apps (left of the home button). Tap CLOSE ALL.
    5. In SETTINGS/APPLICATIONS/APPLICATION MANAGER, find your mail client and hit FORCE STOP. Then tap STORAGE, and CLEAR CACHE.
    6. In SETTINGS/STORAGE, select INTERNAL STORAGE. Scroll down to and tap CACHED DATA, then DELETE.
    7. Reboot.
    8. Add your email account.
    03-03-2017 08:54 PM

Similar Threads

  1. How do i get the homs and app drawer
    By AC Question in forum LG Stylo 2
    Replies: 2
    Last Post: 03-03-2017, 10:59 AM
  2. My note 4 has an Facebook overlay
    By Nour eldin in forum Samsung Galaxy Note 4
    Replies: 0
    Last Post: 03-03-2017, 04:15 AM
  3. samsang galaxy core gt-i8262 cant enter recovery mode
    By prince raj kumar in forum Samsung Galaxy S3
    Replies: 0
    Last Post: 03-03-2017, 04:05 AM
  4. How do i get the homs and app drawer
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 03-03-2017, 03:40 AM
  5. Use one devices USB port on another device.
    By Ghart462 in forum Android Apps
    Replies: 0
    Last Post: 03-03-2017, 02:23 AM
LINK TO POST COPIED TO CLIPBOARD