1. cuong-nutz's Avatar
    I was backing up videos and pictures onto my computer. After transferring a small batch and finishing, the Camera folder was refreshing the files/thumbnails and it froze. Next thing you know I do not see the folder or the files that were once in it.....

    What happened? I would like to recover the photos and pictures!!!!
    I need help! I am trying to save all the photos and videos of our newborn that I had just taken!
    03-28-2017 07:42 PM
  2. myandroidgs6's Avatar
    I was backing up videos and pictures onto my computer. After transferring a small batch and finishing, the Camera folder was refreshing the files/thumbnails and it froze. Next thing you know I do not see the folder or the files that were once in it.....

    What happened? I would like to recover the photos and pictures!!!!
    I need help! I am trying to save all the photos and videos of our newborn that I had just taken!
    Do you use Samsung Smart Switch ..?

    Unplug your phone from pc... restart ... open the Gallery again see if Pic are still there ...?
    03-28-2017 09:02 PM
  3. wdfrancis58's Avatar
    Do you use the Google photos app? If so the pictures are there and can be downloaded again.
    03-29-2017 12:13 AM

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