1. AC Question's Avatar
    After the update my phone no longer will go to the lock screen. When I hit the side button the screen goes blank. When I hit it to turn it on the phone goes to my main screen. Apps and texts are being opened while my phone screen is dark.
    04-14-2017 07:04 PM
  2. chubby22's Avatar
    This is similar as to what I am experiencing... Yesterday was the 1st time it didn't happen... Was thinking it was an app causing the issue...
    04-15-2017 10:59 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-27659
    04-15-2017 05:17 PM
  4. ColbyJvonBrown's Avatar
    Have you checked the lockscreen settings? It's possible that it got set to none.
    Attached Thumbnails After update to my Samsung Note 5 the lock screen won't come on-1609.jpg  
    04-15-2017 07:56 PM

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