1. Sandrot's Avatar
    hi guys i have a note 5 and i was able to do video chats but now i can it says unavalible i have been getting that msg since january now does any one else have this problem.
    05-02-2017 11:38 PM
  2. B. Diddy's Avatar
    Are you talking about video calling using the Phone app, or video chats using some other messaging app? If the former, make sure your VoLTE/Advanced Calling/Enhanced LTE setting is turned on. Also, which carrier are you on?
    05-03-2017 10:00 PM
  3. Sandrot's Avatar
    I am talking about the video calling on the phone not an app I was able to do it before now it says unavailable and I am with fido I tried looking for the setting under phone settings and can't find it
    05-04-2017 01:49 AM
  4. B. Diddy's Avatar
    Were you able to do video calling previously on Fido, or did you recently switch to Fido and brought over your phone from a different carrier?
    05-05-2017 08:03 PM
  5. Sandrot's Avatar
    I was able to before
    05-07-2017 08:20 AM
  6. B. Diddy's Avatar
    Which phone settings menu were you looking at? The VoLTE setting is typically in the main system settings (not the Phone app's settings).
    05-07-2017 10:11 AM
  7. Sandrot's Avatar
    Where would that be
    05-07-2017 09:57 PM
  8. B. Diddy's Avatar
    Try ​Settings>Connections>Mobile Networks>Mobile Data.
    05-08-2017 09:53 AM
  9. myandroidgs6's Avatar
    hi guys i have a note 5 and i was able to do video chats but now i can it says unavalible i have been getting that msg since january now does any one else have this problem.
    On Verizon N5 ... In order to make Video call ... go to :
    Settiing - Advanced calling ..."Turn on"
    B. Diddy likes this.
    05-08-2017 11:47 AM
  10. Sandrot's Avatar
    I don't see it under mobile network and I don't see advanced calling only advanced features
    05-08-2017 11:00 PM
  11. B. Diddy's Avatar
    Did you get this phone originally from Fido, or from somewhere else?
    05-09-2017 10:12 AM
  12. myandroidgs6's Avatar
    I don't see it under mobile network and I don't see advanced calling only advanced features
    Like I said .. I have Verizon carrier ,
    note 5 video chat not working-2017-05-09_12-20-33.jpg

    Maybe it's different from others ..
    Who is your carrier?

    You used to to able to , So It should be there some where in the settings .
    I don't think nougat delete it ..?
    05-09-2017 11:25 AM
  13. B. Diddy's Avatar
    Who is your carrier?
    The OP is on Fido, but I'm also waiting to hear if the phone was originally from Fido, or from a different carrier.
    05-09-2017 12:06 PM
  14. Sandrot's Avatar
    Sorry B Diddy I for got to say my dad got me this phone from T mobile unlocked
    05-09-2017 10:39 PM
  15. B. Diddy's Avatar
    Any recent system updates to the phone?

    Features like video calling might not work well if you're not on the original carrier that the phone was designed for, so I wonder if some recent update or change in the system broke the feature.
    05-10-2017 10:40 AM
  16. Sandrot's Avatar
    The android update that was sent out a few days ago
    05-10-2017 04:15 PM
  17. B. Diddy's Avatar
    Then it's probably related to that update. Did you get it over-the-air? That would be interesting, because phones that were originally specific to a carrier usually have to be on that carrier's network to get an official system update over-the-air.
    05-10-2017 04:20 PM
  18. Sandrot's Avatar
    I must of got it over the air fido doesn't have the note 5 my dad told me when he got the phone from T mobile it was already unlocked
    05-10-2017 06:46 PM
  19. B. Diddy's Avatar
    You don't remember exactly how the update installed? It's also possible to update a Samsung phone using Samsung Smart Switch (or Samsung Kies, for older phones).
    05-11-2017 12:00 PM
  20. Sandrot's Avatar
    All I had was a notification saying I had an update so I clicked on it to start the update
    05-12-2017 02:32 AM
  21. galaxyfive's Avatar
    All I had was a notification saying I had an update so I clicked on it to start the update
    It sounds like your carrier does not support video calling on Android. Can you try to insert your dad's sim card from his carrier, if his old carrier supported video calling?
    05-17-2017 10:35 AM
  22. Sandrot's Avatar
    galaxyfive I am with Rogers now and still can't video call
    06-08-2017 01:37 AM
  23. Sandrot's Avatar
    could it be because even tho this Samsung note 5 is a t mobile phone unlocked for me to use with Rogers is it possible I got the new update from t mobile do they have video calling
    06-25-2017 10:09 PM

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