1. AC Question's Avatar
    since upgrading to Nougat on 4/10/17, all throughout the day, at any given time whether with apps open or not, the Note 5 will freeze up then go black screen. No multiple pushing of the home button or the power button does anything. after 2-4 minutes it comes back on as a restart. This is so disruptive, especially when travelling and my maps locks up or missing important phone calls.

    Has anyone else had this issue since upgrading to Nougat?

    Running Note 5 on Verizon,

    Thank you
    05-04-2017 05:07 AM
  2. washaw's Avatar
    since upgrading to Nougat on 4/10/17, all throughout the day, at any given time whether with apps open or not, the Note 5 will freeze up then go black screen. No multiple pushing of the home button or the power button does anything. after 2-4 minutes it comes back on as a restart. This is so disruptive, especially when travelling and my maps locks up or missing important phone calls.

    Has anyone else had this issue since upgrading to Nougat?

    Running Note 5 on Verizon,

    Thank you
    I experienced precisely that problem for two days, once or twice each day. I did a factory reset, it was cured.
    05-04-2017 06:08 PM
  3. jlost's Avatar
    No need to factory reset. Just clear the cache once a day tell it stops. That worked for me.
    05-04-2017 06:09 PM

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