1. William Helbing's Avatar
    I've had my Note 5 for about a year now, it works great. But recently my luxury sensors seems to randomly stop working period. Ambient light sensor, proximity sensor, O2/heartbeat sensor, and my gyroscope.

    I have done a hard reset, software reset, and they work for a few minutes then stop working. They actually work very well but then randomly stop working.
    06-04-2017 05:15 PM
  2. underway99's Avatar
    The first thing to ask is what changed? You said that you did a hard reset and a software reset. I'm not familiar with the resets that you describe. The normal progression in troubleshooting a software issue on Android is to clear the app and system cache memory, then a factory data reset (FDR).

    Clearing the app and system cache memory is like dumping your Windows TEMP files and rebooting your PC, and is often the fix for an app hanging or otherwise messing with your device. You don't lose any data with clearing the app and system caches.

    The FDR wipes all of the data and settings from your device and leaves it as though you just took it from the box. This is the next level of troubleshooting, and is normally the fix when you have an OS issue (like corrupt system files) or multiple or unlocated bad apps. Make sure to create a backup of your photos, music, documents, etc.

    One more thing: when you set up your phone after the FDR, resist the temptation to restore your apps and such from the cloud backup. It restores settings as well, and you don't want to reload potentially bad data or apps back onto your clean phone. Then you're right back where you started.
    06-05-2017 07:57 AM

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