1. chustle925's Avatar
    Was trying to update thru Verizon update assistant, Half way thru, I get the message "SOFTWARE UPDATE FAILED".Npw its telling me to use the Verizon software repair assistant. Problem is, that is wanting to wipe my phone, and I don't have a current backup. Can't boot to download mode or anything, just the blue screen saying update failed. Is there any way to recover the phone without wiping? Thanks for any suggestions or input.
    06-26-2017 07:36 PM
  2. PJRed2008's Avatar
    I don't believe there is at this point if you have no control over the phone. Even then I think a reset would be about all you could do. Sorry, nothing good.
    06-26-2017 07:59 PM
  3. Golfdriver97's Avatar
    I am not familiar with Verizon software assistance, but the only way I know how to get the device back up and running is to use a PC program called Odin. That will cause a wipe off your data.
    06-26-2017 08:12 PM
  4. chustle925's Avatar
    I just flashed the firmware from sammobile, its updating now, fingers crossed that I didn't lose everything. I'll let you guys know in a second
    06-26-2017 09:08 PM
  5. chustle925's Avatar
    Semi success, flashed an older firmware via Odin and it worked. Phone is back up and running. Lost a ton of pics. But everything else seems to be the same. Thanks for the input.
    06-26-2017 09:18 PM
  6. Golfdriver97's Avatar
    Glad it worked out. See you around the forums.
    06-27-2017 01:25 PM

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