Note 5 ... Please help

[kamikay73]

I had a friend try to root my phone in which now I believe it is soft bricked. I need to know what firmware to use. I can't look to see under "about" on my phone so I'm clueless what firmware to reinstall (flash) to it. Thanks in advance!

 

[kamikay73]

It says I have a reply but I don't see it

 

[b.grdner]

I had a friend try to root my phone in which now I believe it is soft bricked. I need to know what firmware to use. I can't look to see under "about" on my phone so I'm clueless what firmware to reinstall (flash) to it. Thanks in advance!

If you download Samsung Smart Switch on your PC/MAC you can "Emergency recovery and initialization" and it will factory reset your phone with the latest (Nougat) OS

 

[kamikay73]

If you download Samsung Smart Switch on your PC/MAC you can "Emergency recovery and initialization" and it will factory reset your phone with the latest (Nougat) OS

Thanks so much for your help. Im going to try it!