1. p5200's Avatar
    I checked for an update a few days ago and it said there was one so, I turned on my wi fi with the router just 20 feet away and when the update was done it said it had failed. when I check for an update now, it says it's up to date is there a way I can retrieve the missed update again and get it to install? Thanks!
    09-02-2017 07:29 PM
  2. B. Diddy's Avatar
    This is for a system update, correct? It probably won't help, but try wiping the cache partition: https://support.t-mobile.com/docs/DOC-27659
    09-02-2017 10:09 PM
  3. p5200's Avatar
    Yes, it's for the latest update! I'll give it a try Thanks!
    09-03-2017 05:06 AM
  4. p5200's Avatar
    Would this maybe retrieve and help install the failed update I missed?
    http://forums.androidcentral.com/e?l...token=gWuLKq4T
    09-03-2017 11:19 AM
  5. B. Diddy's Avatar
    If you're on Verizon, then yes, that may work for you.
    09-03-2017 08:45 PM
  6. WowSpring6's Avatar
    pls make a reset and then update it again
    09-04-2017 04:23 AM
  7. chanchan05's Avatar
    Or try a PC and SmartSwitch.
    09-04-2017 05:23 AM
  8. p5200's Avatar
    The update that failed was August the 29th. I installed smartSwitch on my pc but, can't figure out how to use the program to search for the update when hooked up to the phone?
    09-04-2017 08:04 PM
  9. chanchan05's Avatar
    The update that failed was August the 29th. I installed smartSwitch on my pc but, can't figure out how to use the program to search for the update when hooked up to the phone?
    Well it should automatically check for updates and alert you if any. You can go to more>preferences>updates to set up auto download of updates.

    And make a backup of your phone while you're at it. Nothing much but you should always havr a backup copy anyway.
    09-04-2017 09:36 PM
  10. p5200's Avatar
    Do I have to enter the model # and serial number first, for it to automatically check for updates and I assume I should have the phone hooked to my pc when checking for an update? Thanks very much!
    09-05-2017 06:45 AM
  11. chanchan05's Avatar
    Yes. Just plug the phone into the PC with SmartSwitch on, and once it detects the phone, it would check for updates for that phone. No need to do anything other than plug it in.
    09-05-2017 07:21 AM
  12. p5200's Avatar
    Sounds simple enough, I'll give it a try when I get back from my Doctor's visit this morning! You've been a great help!
    09-05-2017 07:41 AM
  13. p5200's Avatar
    Tried smartswitch but it found no update? Maybe I need to compare the installed version and see if it's actually, the new update version. I'll check!
    09-06-2017 04:50 AM
  14. p5200's Avatar
    Well, still shows the old update anyone have any other ideas I could try besides, factory reset? Thanks!
    09-06-2017 11:52 AM
  15. B. Diddy's Avatar
    Did you also try the Software Update Assistant from Verizon, as you previously mentioned? Or are you not on Verizon?
    09-06-2017 12:09 PM
  16. p5200's Avatar
    Did you also try the Software Update Assistant from Verizon, as you previously mentioned? Or are you not on Verizon?
    No, I haven't tried it yet but I think I will! Thanks!
    09-07-2017 04:08 AM
  17. p5200's Avatar
    Wow, I tried the Software Update Assistant from Verizon and it said it was already up to date but, it's not looks like the only other thing to try is to do a factory reset sure hate to do that since it's the wife's phone!
    09-07-2017 05:30 AM
  18. chanchan05's Avatar
    Well, you can try a manual flash of the latest firmware via Odin. Before it doesn't delete any data, but make a backup just in case. That's easier than making a factory reset.
    B. Diddy likes this.
    09-07-2017 06:32 AM
  19. B. Diddy's Avatar
    09-07-2017 09:38 AM

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