1. pomalestania89's Avatar
    Hi all.

    So yesterday my mom's note 5 had a flashing battery symbol and the green led indicator on for several hours. I reset the phone, and then it was stuck on the Samsung Galaxy Note 5 boot screen. And it's dead now. I guess corrupted firmware download or something.

    She has photos on there that were not backed up of family, and it's killing me seeing her all sad. I realize now that they were probably not backed up because she didn't know how, never asked, and I never thought to do it. (killing me...)

    I know these phones have frp lock. Is there anything I can do to at least retrieve the photos somehow? I don't care if the phone never works again. She has a new note 8 now. I just am wondering if there is a way to retrieve data such as photos despite frp lock.

    I've been working on trying to find a solution since 9am today... Literally did not eat food until about 4. My brain is fried. Help.
    09-16-2017 08:28 PM
  2. B. Diddy's Avatar
    When you say it's dead, do you mean nothing happens when you press and hold Power for about 15 seconds? Are you able to boot into Recovery Mode? https://support.t-mobile.com/docs/DOC-27659
    09-17-2017 02:58 AM
  3. pomalestania89's Avatar
    I cannot boot it into recovery mode. Only download mode.
    09-17-2017 11:03 AM
  4. B. Diddy's Avatar
    I'm afraid you may be stuck. The only thing you could conceivably do in Download Mode would be to reinstall the firmware, but this would wipe the data as well. Recovering data from a dead phone would probably require a forensic data recovery specialist, who would not be cheap.
    09-17-2017 01:34 PM
  5. jlost's Avatar
    Did you try holding the power key and volume down key to Sim a battery pull. My phone was stuck on the AT&T logo this morning and that's what helped me boot.
    09-20-2017 06:53 AM

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