10-12-2016 12:43 PM
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  1. chazglenn3's Avatar
    Well, I bought mine on the Sprint website so I'm going to go in tomorrow and see if I can get an S7 edge to hold me over. I was going to wait it out but now that the government has gotten involved it might be awhile.
    09-11-2016 09:11 PM
  2. robber's Avatar
    I am cautiously optimistic that we will have replacements in our hands this week. There have been several reports that retail outlets have the new inventory already in their possession and that all they are waiting on is a green light to initiate swaps. In addition, I have gone back and read the CPSC warnings, and dug into their "fast track" recall program. The fast-track recall, and the highly cited "20 days" is simply the period in which the manufacturer has to be ready to initiate their approved plan. Samsung is clearly ready to initiate exchanges almost immediately, which makes the 20 days completely irrelevant. Now, that is not to say that the CPSC will not delay the process, who knows but the delay will not be due to 20 day fast track process.

    All the CPSC has said is that they need to determine if a replacement device issued by Samsung is an "acceptable remedy". I am not expert, but this does not seem like it should take long to determine; common sense says of course it is an acceptable remedy. There very likely will be a lot that needs to ironed out regarding the recall process, but that doesn't mean that swaps can't start happening immediately.

    $.02, nothing more than my optimistic speculation.
    09-12-2016 08:03 AM
  3. JPD's Avatar
    Well, I bought mine on the Sprint website so I'm going to go in tomorrow and see if I can get an S7 edge to hold me over. I was going to wait it out but now that the government has gotten involved it might be awhile.
    That was my line of thought as well. However, since I would have been responsible for any damage caused to the "loaner" phone, I decided to simply return the N7 for a refund and have them reinstate my upgrade eligibility. I'm back on my G3 and will just wait this mess out and let the dust settle! Who knows how long this will realistically take.
    neoberry99 likes this.
    09-12-2016 08:41 AM
  4. Floridadomer's Avatar
    unfortunately i'm on sprint but I bought my phone at best buy so they won't extend the courtesy since I bought it at best buy
    Here is part of an email that I received from BB:
    To make it easy, we have eliminated the restocking fees and extended the return window until September 30, 2016 for any customer who purchased a Galaxy Note7.
    fwinst likes this.
    09-12-2016 08:51 AM
  5. pirarre's Avatar
    I spoke with a sprint rep yesterday about a different matter. She saw that I currently have a Note 7 and asked when was I going to take it in. I told her that I got it from best buy and they didn't have any in yet.

    Now this is the strange part. She told me I can go into any sprint store and exchange it, regardless if I got from best buy. I asked her if she was sure about this and she said yes. She also told me if I exchange for another Samsung phone...s7 or s7 edge, I'd gets $25 bill credit. However if I exchange for any other phone...like a iPhone etc...then I will not get the $25 credit. She seemed very positive about this as well.

    I did not take any action because I think I am going to just return mine when my iPhone 7 Plus comes in.
    09-12-2016 09:03 AM
  6. Ca_lvn's Avatar
    Any one doing a sprint exchange for a different phone ,you need to be inside the 14 day purchase period or you loose that option
    09-12-2016 09:14 AM
  7. robber's Avatar
    Any one doing a sprint exchange for a different phone ,you need to be inside the 14 day purchase period or you loose that option
    You are repeatedly saying this and it is not accurate. You can return your note 7 for a full refund at any time.
    Gray Area likes this.
    09-12-2016 09:17 AM
  8. fwinst's Avatar
    Any one doing a sprint exchange for a different phone ,you need to be inside the 14 day purchase period or you loose that option
    If you are saying that doing an exchange with Sprint, getting a S7/S7E, means you only have a 14 day window to return for your Note 7, that goes against what 2 corporate stores, and Sprint CS told me. IF you enroll in the EXCHANGE program, and decide to get a S7/S7E in the interim, you can return it as soon as Note 7 is available REGARDLESS of the 14 day window. However, you will have to pay restocking fee for S7/S7E. I firmly believe you could also get the restocking fee reversed. You need to make sure the person processing your exchange knows what they are doing. I have activated an older device, shut off the Note 7, and am waiting to see what transpires this week with the CPSC. With any luck, I'll be able to bring in my old device, and get the new Note 7. I doubt I'll be willing to hang on to the old Note 7 longer than this week.
    09-12-2016 09:26 AM
  9. Ca_lvn's Avatar
    You are repeatedly saying this and it is not accurate. You can return your note 7 for a full refund at any time.
    Spoke to sprint corporate.
    A exchange to a s7 or s7e no problem , note 7 replacement under recall no problem.
    Return back to 7 no problem
    Note 7 return after 14 days not excepted.
    09-12-2016 09:56 AM
  10. toenail_flicker's Avatar
    And I was told 30 days. This is a recall. They have to take them back.
    Spoke to sprint corporate.
    A exchange to a s7 or s7e no problem , note 7 replacement under recall no problem.
    Return back to 7 no problem
    Note 7 return after 14 days not excepted.
    09-12-2016 10:04 AM
  11. robber's Avatar
    Spoke to sprint corporate.
    A exchange to a s7 or s7e no problem , note 7 replacement under recall no problem.
    Return back to 7 no problem
    Note 7 return after 14 days not excepted.
    Sorry, I did not mean to come off like a jerk. We are all hearing different things, especially at the carrier level.

    I can absolutely guarantee that any mention of 14 days is rubbish.
    toenail_flicker and Gray Area like this.
    09-12-2016 10:11 AM
  12. Ca_lvn's Avatar
    Sorry, I did not mean to come off like a jerk. We are all hearing different things, especially at the carrier level.

    I can absolutely guarantee that any mention of 14 days is rubbish.
    Yes and the story changes with the stores as this all unfolds, this week should be more uniform in whats actually going on , hopfully well see a release.
    09-12-2016 10:23 AM
  13. robber's Avatar
    Spoke to a corporate store in West Miami/ Doral and they stated their was a notice sent out today from corporate stating that there was going to be a delay with availability of new devices. They expect to know more later this week.
    toenail_flicker likes this.
    09-12-2016 11:34 AM
  14. ajbrad71's Avatar
    Went to corporate store and she said my options was return phone and get any phone I want(no loaner) or use old phone until new stock comes in. Just went to see what was up.
    09-12-2016 12:39 PM
  15. fwinst's Avatar
    Went to corporate store and she said my options was return phone and get any phone I want(no loaner) or use old phone until new stock comes in. Just went to see what was up.
    Let me just add to that...apparently, the stores also don't have any real way of knowing who wants to just exchange their device. Basically, if the new devices come in, and you want to return your S7/S7E that you got to use in the interim, it could turn in to a bit of a hassle. They want people to bring in their Note 7, even if they've shut it off, and activated another device. Unfortunately, they will just process that as a return, and, again, they have no system to place you in line to get a new phone once they are in. IF you've received communication from Sprint asking you to bring in your phone, they MIGHT have some record. I have received zero communication fro Sprint. At this point I have reset, and powered off the Note 7. I've activated an old device, and I think I'll hang onto the Note 7 for a bit longer. Sprint seems to just want to blame Samsung. But at this point, they really should have a system ready to go. Even if it's as simple as a store level database of customers wishing to exchange devices. C'mon Sprint, get it together.
    09-12-2016 01:18 PM
  16. msndrstood's Avatar
    Same here. Talked to my local corporate store and same thing. They are hoping for it to be resolved before the weekend because of... The iPhone sales rush. 😕
    09-12-2016 01:22 PM
  17. Sapient's Avatar
    I went back to my corporate store to see if their plans had changed. They still said they were not doing loaners. But the guy there, who I think is a manager, told me not to worry about it. He says he is still using his Note 7 the way he always had. I'm still using mine too, with some restrictions, but I think his comments were irresponsible. If Samsung and the government are recommending discontinued use, he should not be saying otherwise. They have more data and a better understanding than he does.
    songbaekim likes this.
    09-12-2016 01:38 PM
  18. chazglenn3's Avatar
    I just got home from my local corporate store. The were only able to do the Galaxy J3 as a loner phone...no S7 or S7 edge. Yeah, I don't think so. I'm hanging on to the time bomb until the replacements are available.
    09-12-2016 04:50 PM
  19. rdcrds's Avatar
    I got a call from samsung and missed the call and i called them back. It was just a friendly call because i called about the promo a week or so ago. The lady asked me if i had the note 7 and i said yes. And she said please power it down. I said thank you but i will when they come in stock due to my sprint store not giving me anything really as a loner phone. She said to me that MANY stores have them in stock. And that Samsung has shipped them to stores but stores were told to never release 1 phone till they get the memo it is okay to do so.

    So i think once they get the Ok it will be fast that we get them. She said please be careful and please power it down and return it and i said again thank you for your concern and goodbye.
    09-12-2016 05:36 PM
  20. Lambertoid's Avatar
    so to day i went in my corporate store to switch to the htc 10 well we had an issue they returned my phone and my money no problem however they could not sell me the phone. Their system popped up an error and there was no way to bypass it so i walked out with my note 7 but also they still returned it and gave me the money there was nothing they could do. The only thing the store manager asked was to please come back to that store i told him of course i would. It is just a bummer that i was there for 2 hours but it wasnt his fault so now i get to wait to see when the v20 is released iphone 7 or another note 7 even maybe the 64 gig iphone 6s lol.. i am so up in the air i love my phone however it kinda like been there done that but i do love this phone. i havent had an iphone since the 4s so a long time im just interested in change.
    09-12-2016 09:06 PM
  21. Fobbers's Avatar
    They have a post up on Android Authority. They are starting the transition for exchange in Canada now. I do not know how valid this is. So soon hopefully in the states.
    09-12-2016 09:41 PM
  22. richegreen's Avatar
    Went to the Sprint Store this morning to attempt to exchange it. The store refused to complete the exchange since I bought my phone at Best Buy, even though I was a Sprint customer. They let me leave with the phone still working. All they asked was if I was having any problems with it, and I told them that it sometimes got hot.
    mmsean and Fobbers like this.
    09-13-2016 12:17 AM
  23. Delirious D's Avatar
    seriously! Currently doing that annoyed laugh. Like really! Come on sprint.

    Your chat transcript:
    Alyssa.V : We received your information and will connect you with a Chat Specialist soon.
    Alyssa.V : Thank you for contacting Sprint. My name is Alyssa.V. I am happy to help you today.

    You : when can i get my note 7 replaced with a new one?
    Alyssa.V : Can you please provide a little more clarification on your question or concern?
    You : the question is pretty straight forward. when will i be able to replace my note 7 with a new note 7
    You : when will the replacement phone be available?
    Alyssa.V : I understand your concern. Please give me a moment while I research your issue.
    Alyssa.V : Please give me a moment to access your account information.
    Alyssa.V : Please give me a moment to review your account.
    Alyssa.V : Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.


    Simply click the white or yellow Yes button below now.
    Alyssa.V : Thanks for moving the chat window.
    Alyssa.V : I like to share For $11.0 a month, Sprint Total Equipment Protection provides full equipment replacement coverage for lost, stolen, physical or liquid damage with unlimited visits to Sprint Repair centers for normal wear and tear, including mechanical and electrical failures.


    Sprint Total Equipment Protection (TEP) covers replacement and repair for a small deductible compared to the full purchase price of a new device. If your phone has a broken component or other physical damage, you can have it replaced for just $50 to $200, depending on the model you have.
    Alyssa.V : You need to claim the replacement devise through Asurion.
    Alyssa.V : I researched your account and see you have Total Equipment Protection on this line with a deductible of $200.00.

    To have your device replaced fast and without incurring shipping charges, you will need to contact Asurion, our equipment protection provider. Please visit sprint.com/protection to complete an online claim form or call 800-584-3666.

    You : WOW.. never mind i'll ask someone that knows.. i suggest you do some research on the note 7
    09-13-2016 05:07 AM
  24. masterq1104's Avatar
    customer services is always like that, the world is over but they don't never know, lol
    09-13-2016 07:29 AM
  25. Ca_lvn's Avatar
    seriously! Currently doing that annoyed laugh. Like really! Come on sprint.

    Your chat transcript:
    Alyssa.V : We received your information and will connect you with a Chat Specialist soon.
    Alyssa.V : Thank you for contacting Sprint. My name is Alyssa.V. I am happy to help you today.

    You : when can i get my note 7 replaced with a new one?
    Alyssa.V : Can you please provide a little more clarification on your question or concern?
    You : the question is pretty straight forward. when will i be able to replace my note 7 with a new note 7
    You : when will the replacement phone be available?
    Alyssa.V : I understand your concern. Please give me a moment while I research your issue.
    Alyssa.V : Please give me a moment to access your account information.
    Alyssa.V : Please give me a moment to review your account.
    Alyssa.V : Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.


    Simply click the white or yellow Yes button below now.
    Alyssa.V : Thanks for moving the chat window.
    Alyssa.V : I like to share For $11.0 a month, Sprint Total Equipment Protection provides full equipment replacement coverage for lost, stolen, physical or liquid damage with unlimited visits to Sprint Repair centers for normal wear and tear, including mechanical and electrical failures.


    Sprint Total Equipment Protection (TEP) covers replacement and repair for a small deductible compared to the full purchase price of a new device. If your phone has a broken component or other physical damage, you can have it replaced for just $50 to $200, depending on the model you have.
    Alyssa.V : You need to claim the replacement devise through Asurion.
    Alyssa.V : I researched your account and see you have Total Equipment Protection on this line with a deductible of $200.00.

    To have your device replaced fast and without incurring shipping charges, you will need to contact Asurion, our equipment protection provider. Please visit sprint.com/protection to complete an online claim form or call 800-584-3666.

    You : WOW.. never mind i'll ask someone that knows.. i suggest you do some research on the note 7
    Well thats a joke.

    On a side note I decided to take insurance with Samsung $129 and a $99 deductible .
    Only downside is does not cover theaft or loss.
    Did not want to pay asurion $200 to get a used phone back.
    09-13-2016 09:43 AM
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