10-12-2016 12:43 PM
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  1. NotAnAppleGuy's Avatar
    I have 1 ordered also and do not care when it gets here either. But to make a point of saying you can't go to a Corp store is BS. They HAVE to take it the phone is recalled. They can get in trouble if you report them. But you posted you can't that is garbage. The tool thing is garbage also.The guy BOUGHT IT FROM ANOTHER SPRINT STORE NOT ONLINE if you bought it online you can return it to a corp store. Just for arguement sake i called my store 10 minutes ago and they swapped out 4 today alone with people who bought off the web site. Now you tell me again IT CAN'T BE DONE.
    You obviously didn't read what other people are posting. People ARE going to corporate stores and are getting REJECTED. If you take the time to READ then maybe you will finally "get it."
    Adaboy likes this.
    09-19-2016 05:56 PM
  2. NotAnAppleGuy's Avatar
    I am shocked you got a new one -- I remember you said you were keeping the original.
    I dropped it in a foot chase and it has a small crack on the bottom right.
    09-19-2016 05:57 PM
  3. QuantamPulse's Avatar
    Sprint store gave me no issues returing just the phone and none of the accessories. The general manager for the store even came out and told all the reps there that just the phone was fine for the recall exchanges.

    I had originally taken my box with me but put it back in the car when i heard that and returned just phone itself. Kept the s-pen as well.
    dakhath and cinnamin like this.
    09-19-2016 06:10 PM
  4. jfenton's Avatar
    Keep in mind I did my Sprint Note at BB but they let me keep everything except the phone, including the pen.
    09-19-2016 06:28 PM
  5. Aquila's Avatar
    Moderator Note: Let's take an hour to chill, read about PUPPAH and remember that it's just a phone. Then we can come back and chill, talk about phones and nerdy stuff. Thanks!

    Edit: Here's the link. http://forums.mobilenations.com/rule...uidelines.html
    09-19-2016 06:34 PM
  6. Almeuit's Avatar
    Moderator Note: Let's take an hour to chill, read about PUPPAH and remember that it's just a phone. Then we can come back and chill, talk about phones and nerdy stuff. Thanks!

    Edit: Here's the link. http://forums.mobilenations.com/rule...uidelines.html
    Going to re-open this now. Let's listen to what Aquila said. He is wise and has an awesome puppy .
    Aquila and toenail_flicker like this.
    09-19-2016 07:27 PM
  7. Aquila's Avatar
    Trolling makes puppy sad



    PUPPAH makes puppy happy

    Almeuit, msndrstood and shaimere like this.
    09-19-2016 07:30 PM
  8. lkramer18's Avatar
    I must have gotten lucky then. I ordered online originally and was going thru the advance exchange team for the replacement. They said it would be 3 weeks til they shipped out. However, I walked into a corporate store near my office and swapped out no problem
    09-19-2016 07:48 PM
  9. NotAnAppleGuy's Avatar
    The bottom line is this: there is obviously no set PROTOCOL on how these phones are getting replaced. I went to a corporate store and attempted to replace it and the OTM tool on the computer was jacked up, thus not allowing me to swap out. The same for a customer behind me and TWO Androidites here.

    Some folks are posting as if their experience is set in gold and that simply is not the case. Between the store and Sprint CS, NEITHER knew what the other was doing nor had any answers. Or the answers contradicted each other. All I ask Admin is that the folks who have actually received a replacement; don't automatically ASSUME that someone elses experience was the same as theirs. While I'm still functioning fine off my original, there are others who desperately need or want this phone.
    shaimere likes this.
    09-19-2016 08:09 PM
  10. ScottRx82's Avatar
    All of you people who couldn't wait and bullied your way into a phone replacement and are now trying to reverse it to get a phone from a store...you are the worst. Just the worst.
    Glad to be part of the "worst" lol. I simply did what i needed to do to get the phone as early as i could. The advanced replacement team had no issues reversing it and encouraged me to do so if i could get the phone that day. No regrets!
    shaimere likes this.
    09-19-2016 08:25 PM
  11. Rustler5150's Avatar
    Call CS. The exact button sequence to talk to a mammal is 1, 5, 5, 5. Give them your last name, first and pin. Just tell the person you want to replace the phone and they should put the order through. Took 10 mins.
    I followed this process and talked to a really nice guy named Jeff today. In less than 10 minutes i was done and off the phone with him. Thank you very much for this useful info NotAnAppleGuy!!
    shaimere and Aquila like this.
    09-19-2016 08:31 PM
  12. NotAnAppleGuy's Avatar
    I followed this process and talked to a really nice guy named Jeff today. In less than 10 minutes i was done and off the phone with him. Thank you very much for this useful info NotAnAppleGuy!!
    Not a problem bro. Some people would have you think I was telling tall tails or something. Glad you got your phone on the way. ๐Ÿ˜‰
    Rustler5150 likes this.
    09-19-2016 08:41 PM
  13. durandetto's Avatar
    Be warned. If you ordered through Sprint online, you can't just walk in the store and swap the phone out. I tried while I was at work. It has something to do with their "OTM" tool and getting the swap in and out the system.

    Store manager gave me a printout of all my pertinent account info and the info customer service will need to send me my replacement and I send this one back.
    I just swapped mine tonight. It took 2.5 hours, but the guy got it done. It was definitely a process because I didn't buy it there. The guy helping me wasn't even a manager, but he went the extra mile to make it happen. There wasn't even a manager in the store, so it was even harder. Sprint really needs to get their stuff together on this process if they're going to force online orders to go to a store to swap.
    09-19-2016 08:59 PM
  14. durandetto's Avatar
    Could someone who has successfully returned and exchanged their Note7 please answer a question for me? I'm sure I'm not the only person wondering about this.

    Did they ask for more than the phone?

    All Samsung wants is the phone back. They don't care about the S-Pen and extra tips, the charger and cord or the usb adapters. Which all combined is worth more than the measly $25 inconvenience credit. A new S-Pen for the Note5 is $35.
    Samsung just wants the phone off the streets and out of our hands.
    Did the Sprint store give you any grief?
    This is not a phone swap, it is a recall. They do not need anything but the phone.
    I'm sure there are a lot of people that already tossed out the box.
    I left my spen in the truck and my box and accessories at home. The guy never questioned it. Walked out with a new never opened note 7. YMMV
    Gray Area and dakhath like this.
    09-19-2016 09:08 PM
  15. Teamjones's Avatar
    Just exchanged the wifes and mines at a Sprint store. Was doing the Advance Exchange and stopped in at a store just for the heck of it. Rep said they had them in and do i want to exchange them. Hecky yea!!!!
    Even asked of I did it online because he didn't see a receipt, told him yea...he said no problem. Walked out with 2 new phones with old s-pens also.
    09-19-2016 09:32 PM
  16. rdcrds's Avatar
    The bottom line is this: there is obviously no set PROTOCOL on how these phones are getting replaced. I went to a corporate store and attempted to replace it and the OTM tool on the computer was jacked up, thus not allowing me to swap out. The same for a customer behind me and TWO Androidites here.

    Some folks are posting as if their experience is set in gold and that simply is not the case. Between the store and Sprint CS, NEITHER knew what the other was doing nor had any answers. Or the answers contradicted each other. All I ask Admin is that the folks who have actually received a replacement; don't automatically ASSUME that someone elses experience was the same as theirs. While I'm still functioning fine off my original, there are others who desperately need or want this phone.
    So even with the time out you still are going to go on about this like what you said is right. Look you said Corp stores WILL NOT replace them when in fact!! they will and are supposed to unless you go to some wacked out store. But you seem to want to keep going on about it even after the mods asked for it to cool down. But those others who need a phone badly are getting them from the Corp stores 99% of time without a problem. And also FACT! Sprint even said to call in and report any corp store that will not exchange it. I think that store is either a non corp stores or the phones were bought at a different store and if that is the case they need to go back there. But if you even called *2 back when they started this the recording even stated take them back to corp stores if you bought online. If they were bought at a different sprint store they need to go back there.

    Lastly i do not understand the problem. I took a Note 7 back to a corp store and they took it back when i wanted to exchange it for another one before the recall and they had 0 problems. So the only problem here was your 1st statement that since you had a bad experience that nobody should return it to a store and only call into sprint when in fact 100's in this thread have had no problem at all taking them back. Now please drop it.
    09-19-2016 09:58 PM
  17. Adaboy's Avatar
    I just ordered mine online. The store is a pain in butt... It took 10 min literally like everyone said. The rep said her blood pressure was high because stores were denying people!! Thanks for the info.
    09-19-2016 09:59 PM
  18. rdcrds's Avatar
    I just swapped mine tonight. It took 2.5 hours, but the guy got it done. It was definitely a process because I didn't buy it there. The guy helping me wasn't even a manager, but he went the extra mile to make it happen. There wasn't even a manager in the store, so it was even harder. Sprint really needs to get their stuff together on this process if they're going to force online orders to go to a store to swap.

    yup like 100's of others take it to a corp store if you want it fast order from advanced exchange team if you do not have to wait because it might take 3 weeks even if your order did go in does not mean it is shipped.
    09-19-2016 10:01 PM
  19. rdcrds's Avatar
    I got my Note 7 from Sprint online, and exchanged it this morning (11:30am) for a new one. I got mine from the Corporate store in Maple Grove MN. For those interested, they also have them at the corporate store in Minnetonka. You must go to a corporate store to do the exchange. Go to Sprint.com, and use their store locator. Corporate stores are designated on the map with a star.

    Yup you must go to a corp store when some people think just because it says sprint it is a corp store when they're not. It is easy just isolated bad cases.
    09-19-2016 10:03 PM
  20. rdcrds's Avatar
    I orderrd mine through the phone and got mine exchanged at the store. They had to do some extra leg work but got it done.
    Yup like 99% of the other people just go in and exchange it. If you hate going into the CORP store like me then call up Advanced exchange team but be ready that it might take a few weeks even if you get confirmation like i did days ago. I do not mind waiting so that is why i got my from them rather then going to the CORP store.
    Rustler5150 likes this.
    09-19-2016 10:05 PM
  21. Rustler5150's Avatar
    Not a problem bro. Some people would have you think I was telling tall tails or something. Glad you got your phone on the way. ๐Ÿ˜‰
    Thanks again! ๐Ÿ˜Ž๐Ÿ‘๐Ÿ‘Š
    I'm really relieved that i don't have to deal with a circus side show and incompetent employees to do the exchange. I don't have time to spend hours in a crazy store while they try and get it sorted out. I'm also stoked that i get to swap data and such at my leisure.
    09-19-2016 10:48 PM
  22. Bigriggy63's Avatar
    You were fortunate. My sprint store took the phone, and my box...and asked me for the accessories. I explained that I was told that I only needed the phone and box; Manager at the store told me thats fine, but I'm keeping the other accessories from the new unit. Samsung wants the phone and all of the accessories at time of trade.... sounds like some slick Willy sh$t; but I needed to exchange the ticking time bomb.....
    Delirious D likes this.
    09-20-2016 12:19 AM
  23. Delirious D's Avatar
    You were fortunate. My sprint store took the phone, and my box...and asked me for the accessories. I explained that I was told that I only needed the phone and box; Manager at the store told me thats fine, but I'm keeping the other accessories from the new unit. Samsung wants the phone and all of the accessories at time of trade.... sounds like some slick Willy sh$t; but I needed to exchange the ticking time bomb.....
    Wow he prob keeping for himself.
    Rustler5150 and keepnitreel like this.
    09-20-2016 12:46 AM
  24. Delirious D's Avatar
    how did you guys get your $25 credit? the sales rep at the store had no idea what i was talking about.
    09-20-2016 01:03 AM
  25. WingLT's Avatar
    Things seemed ok at first. But when this whole situation happened with the Note 7 things went downhill. I went to Sprint that day when the announcement was made in Korea with the recall. They were suppose to lend out phones for people to use in the meantime while we wait for the replacements. They said No and that I could either keep using the Note 7 till the replacements come or get a different phone. I argued with them saying that Samsung specifically said that carriers were to lend out phones. So I kept using mine. Then this past weekend on Saturday I went to bring the phone in and to just wait till the replacements come in. They said that I couldn't just bring it in unless I do a exchange for a different phone or just turn the Note 7 off and keep it in the box and wait till the replacements come. I'm like WTF... Then two reps said that they have the new stock of the phones but corp said they can't do the exchanges till Monday 19th. And that part of the stock will be divided so they could sell some. WHAT!? Number one they aren't suppose to start selling the phones till next month and that the phones are suppose to go to the first adopters that had the phone previously... Sunday I find out that other Sprint stores were doing the exchanges and people were getting the phones. Yet my store refused to do anything till Monday. The whole thing is nuts. Plus the online site has them up for sell and that people can even reserve one. WTF... Again they are not suppose to sell them. At least till people can do the exchanges first. Sprint is setting themselves up for lawsuits from Samsung and customers. Big time... Yes I was able to get a replacement. I had gotten the last blue one. Not sure about the other colors. But trying to get it was a hassle especially since I was suppose to get it when I was there on Saturday when they had them in stock... PS There was no set date to start doing the exchanges for the USA only in Korea... And I was charged the activation fee and the rep said that it would be credited or taken off the bill next month. I also didn't get the $25.00 credit... It was the worst experience I ever had. And this was at a corp store... So yes I have to agree that the corp stores were refusing and rejecting the customers. And my store had them for a few days now...
    09-20-2016 04:15 AM
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