10-12-2016 12:43 PM
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  1. slackerjack's Avatar
    3pv I'm guessing?
    09-20-2016 04:20 AM
  2. NotAnAppleGuy's Avatar
    So even with the time out you still are going to go on about this like what you said is right. Look you said Corp stores WILL NOT replace them when in fact!! they will and are supposed to unless you go to some wacked out store. But you seem to want to keep going on about it even after the mods asked for it to cool down. But those others who need a phone badly are getting them from the Corp stores 99% of time without a problem. And also FACT! Sprint even said to call in and report any corp store that will not exchange it. I think that store is either a non corp stores or the phones were bought at a different store and if that is the case they need to go back there. But if you even called *2 back when they started this the recording even stated take them back to corp stores if you bought online. If they were bought at a different sprint store they need to go back there.

    Lastly i do not understand the problem. I took a Note 7 back to a corp store and they took it back when i wanted to exchange it for another one before the recall and they had 0 problems. So the only problem here was your 1st statement that since you had a bad experience that nobody should return it to a store and only call into sprint when in fact 100's in this thread have had no problem at all taking them back. Now please drop it.
    I wasn't even talking to you. Moving on....
    09-20-2016 05:04 AM
  3. durandetto's Avatar
    how did you guys get your $25 credit? the sales rep at the store had no idea what i was talking about.
    I was told the credit would show up on my bill. We'll see I guess, wouldn't be surprised if it didn't happen. $25 is kind of a slap in the face for the bs I had to go through yesterday.
    09-20-2016 06:12 AM
  4. Delirious D's Avatar
    I was told the credit would show up on my bill. We'll see I guess, wouldn't be surprised if it didn't happen. $25 is kind of a slap in the face for the bs I had to go through yesterday.
    Ended up chatting with sprint around 2am and told them never got the $25 samsung/sprint credit. Agent added it right away. then i requested for a $30 credit for the activation fee i paid for last month.
    dorothy is the O.G LOL.
    I'm a happy camper. got my replacement note. some extra accessories (that came with new phone), walked out the sprint store with the new LG Tone Platnimum to replace my infinims.

    Dorothy C : I will get this credit applied to your account
    Dorothy C : You will see this credit on your next bill .
    Dorothy C : A note has been added to your account to capture the details of our conversation for other individuals to reference when they access your account.
    You : thank you.
    Dorothy C : You're welcome anytime
    Dorothy C : If you require assistance in the future, please don?t hesitate to chat with us again.
    You : and not to sound like a b*** but i also want the $30 activation fee i paid last month credited back to me. the $25 is from samsung technically. and the $30 i paid to sprint. i had to call CS multiple time to find out about note 7 and yesterday i called 5 different sprint stores. one got all my info then told me they weren't doing exchanges even though i know for a fact they had the note 7. another told me they wont do exchanges till the 21st even though they had the phone. 3rd one told me they didnt have phone period. 4th one didnt have my color note 7
    You : i had to drive 8miles out side of the 4 nearest stores to me just to pick up the note7
    Dorothy C : Please allow me a moment to go through this once
    Dorothy C : Thanks for your patience.
    Dorothy C : I am sorry for the inconveniece caused to you .
    Dorothy C : The activation fee will be waived off from your account .
    You : thank you dorothy
    Dorothy C : You can be assured and also take this chat as a confirmation .
    09-20-2016 07:14 AM
  5. Julie von Schweets's Avatar
    Kind of shocked that we haven't gotten shipping notices (for those that went that route)...
    msndrstood and shaimere like this.
    09-20-2016 08:23 AM
  6. msndrstood's Avatar
    Kind of shocked that we haven't gotten shipping notices (for those that went that route)...
    Me too! There is no reason we shouldn't have a tracking number by now. I called Sprint yesterday, not the AET, and was told they should ship on Weds for delivery on Friday, this is after being on hold for over an hour. But that could just be BS. This entire saga is such a fiasco I don't even know where to begin. Is anyone in charge at Sprint?!
    09-20-2016 08:27 AM
  7. Sapient's Avatar
    When I picked up my new one, the guy at the Sprint store asked me if I wanted anything out of the old box. I already had kept the charger and one of the adapters, but asked if I could keep the stylus. He was fine with that. Good thing. Last night I realized my new stylus has a button that does not always pop out. I'm just switching to the old, and not bothering to have the new one replaced.
    Delirious D and Gray Area like this.
    09-20-2016 08:40 AM
  8. Ca_lvn's Avatar
    Odered thur the advanced team , still using my old note that never bothered me until now that the replacements out and there is no reason to take a chance now.
    Hope this thing ships today, really dont want to deal with corp after a hards days work have better things to do.
    09-20-2016 08:47 AM
  9. Delirious D's Avatar
    When I picked up my new one, the guy at the Sprint store asked me if I wanted anything out of the old box. I already had kept the charger and one of the adapters, but asked if I could keep the stylus. He was fine with that. Good thing. Last night I realized my new stylus has a button that does not always pop out. I'm just switching to the old, and not bothering to have the new one replaced.
    Cool agent.
    09-20-2016 08:57 AM
  10. msndrstood's Avatar
    I just got off the phone with AET. They aren't seeing any tracking numbers yet, but the rep said they are expected to ship out tomorrow and we should have them by the end of the week. I told him about others having problems at corporate stores and he said that if anyone has an issue with a brick and mortar store that they should call 888 211 4727. That also goes for any store selling the phones outright without being an exchange. He said they were absolutely not supposed to be selling any Note 7 until the 28th. He also said they have no problem with people calling day to day checking on their replacements shipping status. They just want to get the phones back and the new ones out as soon as possible. He said they also suspended the 30 mile rule for the recall.
    shaimere and Ca_lvn like this.
    09-20-2016 09:40 AM
  11. Matt Gatewood's Avatar
    Here's my question for the forumn:

    Has anyone been able to exchange a Sprint Note 7 that was purchased at a partner retailer (Wireless Lifestyles in my case) at a corporate store?

    Backstory:

    I purchased my Note 7 at a Sprint partner, Wireless Lifestyles. To date, they do not have replacement units available. On Sunday, I first checked at my WL store and they suggested trying a corporate store 30 miles away. I called the Corp store and they did have Note 7's. They took my name to hold an appointment.

    I drove to the Corp store and started the exchange process. The representative was pretty clueless. First didn't know if I could switch colors. Everything seemed to be an imposition on the representative. Finally confirmed that I could change colors.

    When we started the exchange process, we quickly learned that they were not going to exchange the unit because it was not purchased directly from Sprint. I pushed back, but even after consulting the assistant manager, had no luck in getting satisfaction.

    I called CS from the parking lot. The well informed agent on the other end, called the store and spoke to the assistant manager. She came back and informed me that they were not able to exchange a phone that was purchased from a non-Sprint retailer.

    That was my ordeal on Sunday. I'm still waiting for WL to receive replacement phones. Has anyone been able to swap a non-Sprint purchased phone at a Sprint Corp Store?
    09-20-2016 09:54 AM
  12. msndrstood's Avatar
    Here's my question for the forumn:

    Has anyone been able to exchange a Sprint Note 7 that was purchased at a partner retailer (Wireless Lifestyles in my case) at a corporate store?

    Backstory:

    I purchased my Note 7 at a Sprint partner, Wireless Lifestyles. To date, they do not have replacement units available. On Sunday, I first checked at my WL store and they suggested trying a corporate store 30 miles away. I called the Corp store and they did have Note 7's. They took my name to hold an appointment.

    I drove to the Corp store and started the exchange process. The representative was pretty clueless. First didn't know if I could switch colors. Everything seemed to be an imposition on the representative. Finally confirmed that I could change colors.

    When we started the exchange process, we quickly learned that they were not going to exchange the unit because it was not purchased directly from Sprint. I pushed back, but even after consulting the assistant manager, had no luck in getting satisfaction.

    I called CS from the parking lot. The well informed agent on the other end, called the store and spoke to the assistant manager. She came back and informed me that they were not able to exchange a phone that was purchased from a non-Sprint retailer.

    That was my ordeal on Sunday. I'm still waiting for WL to receive replacement phones. Has anyone been able to swap a non-Sprint purchased phone at a Sprint Corp Store?



    I drove to the Corporate
    I tried my local corporate store about my sprint.com purchase and they wouldn't even do that! I called the AET and they said that should not happen they are required to take the phone back period. So I feel your pain. Try calling 888 211 4727 press 1, 5, 5, 5, 5 on the phone tree to get the Advanced Replacement Team directly. See if they can help or put in an order for your replacement, they are due to ship tomorrow for end of week delivery.
    09-20-2016 10:09 AM
  13. Azar M's Avatar
    No i used to work for a Sprint Authorized dealer and Tmobile....you cannot by a phone from a 3rd party store and exchange it at a Corporate one....the phone your originally purchased is not in their inventory so they cannot process the return. Also they want to keep their phones for THEIR customers that need replacements, so you have to go back to the store you went to and have them process the exchange...
    09-20-2016 10:09 AM
  14. Azar M's Avatar
    sorry for the duplicate messages...im new to this forum and i was trying to reply to someones message
    09-20-2016 10:11 AM
  15. Azar M's Avatar
    I tried my local corporate store about my sprint.com purchase and they wouldn't even do that! I called the AET and they said that should not happen they are required to take the phone back period. So I feel your pain. Try calling 888 211 4727 press 1, 5, 5, 5, 5 on the phone tree to get the Advanced Replacement Team directly. See if they can help or put in an order for your replacement, they are due to ship tomorrow for end of week delivery.
    yeah if you buy it online you have to exchange it online
    09-20-2016 10:12 AM
  16. Azar M's Avatar
    i am happy with sprint, i have a note 3 that recently cracked on me....they are sending me the Note 7 for just a small deductible, i am on the waiting list and it should ship out sometime this week....i am very happy with their solution
    09-20-2016 10:13 AM
  17. Azar M's Avatar
    Here's my question for the forumn:

    Has anyone been able to exchange a Sprint Note 7 that was purchased at a partner retailer (Wireless Lifestyles in my case) at a corporate store?

    Backstory:

    I purchased my Note 7 at a Sprint partner, Wireless Lifestyles. To date, they do not have replacement units available. On Sunday, I first checked at my WL store and they suggested trying a corporate store 30 miles away. I called the Corp store and they did have Note 7's. They took my name to hold an appointment.

    I drove to the Corp store and started the exchange process. The representative was pretty clueless. First didn't know if I could switch colors. Everything seemed to be an imposition on the representative. Finally confirmed that I could change colors.

    When we started the exchange process, we quickly learned that they were not going to exchange the unit because it was not purchased directly from Sprint. I pushed back, but even after consulting the assistant manager, had no luck in getting satisfaction.

    I called CS from the parking lot. The well informed agent on the other end, called the store and spoke to the assistant manager. She came back and informed me that they were not able to exchange a phone that was purchased from a non-Sprint retailer.

    That was my ordeal on Sunday. I'm still waiting for WL to receive replacement phones. Has anyone been able to swap a non-Sprint purchased phone at a Sprint Corp Store?
    i know it sucks but all carriers work that way
    09-20-2016 10:14 AM
  18. olliedawn's Avatar
    Walked in yesterday morning and exchanged my note 7 no problem. Took about 5 mins. I originally pre ordered the phone online. Was told to call sprint about the $25 credit. Will be doing that today. Just happy samsung made this process effortless for us.
    Delirious D likes this.
    09-20-2016 10:20 AM
  19. chazglenn3's Avatar
    I just got an email saying that my phone is ready to ship and to expect a tracking number shortly.
    09-20-2016 10:24 AM
  20. shaimere's Avatar
    yeah if you buy it online you have to exchange it online
    That's false. If you buy it online corporate is supposed to exchange your phone as well. Many people in this forum bought online and was able to exchange theirs in the corporate sprint store
    msndrstood likes this.
    09-20-2016 10:33 AM
  21. msndrstood's Avatar
    yeah if you buy it online you have to exchange it online
    That's not what the AET said, she called me back and said if they give anyone any problems they should call 888 211 4727 and they will call the manager directly and have them reserve a phone to swap in store. If I don't get a tracking number tomorrow that's what I'm going to do.
    09-20-2016 10:37 AM
  22. Tess214's Avatar
    Just got off the phone with Sprint Advance Exchange asking them to ship my replacement for the phone I bought from them online. Order placed & they told me it should ship in 2-3 weeks (that's the timeframe they are showing now but it might come sooner). I asked about the $25 credit from Samsung & was told that Samsung is telling them that is only if you exchange to S7 or S7edge. I wasn't going to argue with her now. I'll call again after I get the replacement since chances are they will charge $30 activation fee & I'll want to get that removed.
    09-20-2016 10:42 AM
  23. msndrstood's Avatar
    Just got off the phone with Sprint Advance Exchange asking them to ship my replacement for the phone I bought from them online. Order placed & they told me it should ship in 2-3 weeks (that's the timeframe they are showing now but it might come sooner). I asked about the $25 credit from Samsung & was told that Samsung is telling them that is only if you exchange to S7 or S7edge. I wasn't going to argue with her now. I'll call again after I get the replacement since chances are they will charge $30 activation fee & I'll want to get that removed.
    I spoke to them a little while ago, they are expecting shipments to start going out tomorrow. I placed my order with them last week and expect a tracking number tomorrow. They said if I don't have one by Thursday, they will call my local store and have them hold one for me since they refused to do so yesterday. They also said the $25 is coming from Samsung and it should show up on my bill as a credit within 90 days, if it does not, call them back and they will deal with it appropriately.
    09-20-2016 10:51 AM
  24. Teamjones's Avatar
    Not on the subject....but how do you check the build date for the replacements?
    09-20-2016 11:00 AM
  25. msndrstood's Avatar
    Not on the subject....but how do you check the build date for the replacements?
    Here you go...

    https://play.google.com/store/apps/d...uyen.phoneinfo
    09-20-2016 11:07 AM
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