10-12-2016 12:43 PM
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  1. jstunner56's Avatar
    Does anyone know how the $50 mail in rebate from Sprint would work with this recall? Would the new phone affect our original Note 7 submission for this rebate?
    09-06-2016 07:17 AM
  2. Ca_lvn's Avatar
    Does anyone know how the $50 mail in rebate from Sprint would work with this recall? Would the new phone affect our original Note 7 submission for this rebate?
    What rebate?
    09-06-2016 08:50 AM
  3. jfenton's Avatar
    The Best Buy $20 per month credit / subsidy for legacy plan customers was available the day I picked up my Note 7 on 8/19 and when we got my wife's on 8/20...so it's nothing new. Dropped our cost on contract to $15 per month.
    09-06-2016 09:31 AM
  4. jstunner56's Avatar
    What rebate?

    I got a 2 year contract for $349. 99 after mail in rebate. Original price on 2 yr contract is $399
    09-06-2016 10:32 AM
  5. jfenton's Avatar
    All 4 of our lines that have Note 7's on them now show blanked out phones on the account pages with upgrade's available on all 4 lines...I suppose that's so there is no issue when you do the exchange?
    09-06-2016 01:05 PM
  6. Fobbers's Avatar
    Does Sprint have a loaner phone we can use for the meantime?
    09-06-2016 01:07 PM
  7. Mrs46's Avatar
    I will go into the store saturday and talk to someone. I might keep mine as well until replacement comes in. I have been playing videos and talking while the battery is charging and no issues yet. I also checked on the website with my IMEI number. Hopefull it will be ok for another week.
    09-06-2016 01:11 PM
  8. toenail_flicker's Avatar
    My corporate store said yes, you can get a loaner and then switch back when the replacements arrive. Bunch of hoops - understandable - because it's another new phone, but normal, straightforward swapping stuff. And I got a great discount, and have a legacy plan. I was told all would be carried to the new N7.
    09-06-2016 01:16 PM
  9. dec3ption's Avatar
    My corporate store said yes, you can get a loaner and then switch back when the replacements arrive. Bunch of hoops - understandable - because it's another new phone, but normal, straightforward swapping stuff. And I got a great discount, and have a legacy plan. I was told all would be carried to the new N7.
    This is why I wish I had purchased through Sprint instead of Best Buy. I'd much rather have a loaner to use the next 2 weeks than this old Note 3 with awful battery life haha.
    09-06-2016 01:27 PM
  10. Oscar Maradiaga's Avatar
    Has anyone actually gone into a store and replaced
    The note 7 with a device at a sprint store??
    09-06-2016 01:29 PM
  11. Ca_lvn's Avatar
    I courious too if we can keep the accessories charger s pen ?? do you need the box ?
    toenail_flicker likes this.
    09-06-2016 01:32 PM
  12. ScottRx82's Avatar
    I courious too if we can keep the accessories charger s pen ?? do you need the box ?
    Good question. I too would like to know if we get to hold onto the accessories. I didn't even think about the pen but having a spare would be great. I'm assuming they'll want everything back with the phone, but considering the hassle that has been created with this whole situation maybe they'll be generous in regards to these "extras".
    toenail_flicker and Gray Area like this.
    09-06-2016 02:01 PM
  13. free2spin's Avatar
    Anyone know if we can switch colors on the trade in?
    09-06-2016 02:03 PM
  14. durandetto's Avatar
    I would assume so as our upgrades have been reset.
    09-06-2016 02:35 PM
  15. Ca_lvn's Avatar
    Anyone know if we can switch colors on the trade in?
    Im going from blue to black
    09-06-2016 03:00 PM
  16. free2spin's Avatar
    I've got silver, would really like black me thinks.
    09-06-2016 03:05 PM
  17. chazglenn3's Avatar
    Im going from blue to black
    Good call. The Black Onyx are the best looking phones I've seen yet. So glad I picked it!
    toenail_flicker likes this.
    09-06-2016 03:07 PM
  18. Gray Area's Avatar
    I called the corporate store near me and the rep said I can come in Friday to exchange for a new note. I asked if I could make an appointment or something she said no its just 1st come 1st served. I then asked if they would have my color (blue coral) she said she doesn't know they don't know what colors are being shipped.

    I want the same color! I hope they have blue coral, and I'm gonna try to keep the extra s-pen! We already get to keep the chargers, extra tips and box etc.. So why not try to keep the extra s-pen lol. Last yr I broke my s-pen on my note 5 after only 2 weeks! So it's definitely handy to have an extra one on reserve.
    Fobbers likes this.
    09-06-2016 04:27 PM
  19. ScottRx82's Avatar
    Has anyone heard if retail stores are going to have any issues making swaps for those of us with cracked screens or any other damage? Over in the Verizon thread it sounds they're talking about the stores not accepting damaged phones and telling people to deal with Samsung. My damage is pretty minimal, but it's there. I'm hoping to not have any issues when I go in for the swap
    09-06-2016 06:04 PM
  20. seacow1500's Avatar
    A few post here about it and if you are with Sprint they are not concerned with the condition of the phone. Samsung want the phone out of peoples hands.
    ScottRx82 likes this.
    09-06-2016 07:27 PM
  21. Teamjones's Avatar
    I'm reading other carrier's are giving ppl the opportunity to either be places on a list in store or sbmit their email so when new stock come in they will be notified. I hope one of you fine folks in here will let us know when your area store gets them in so we can be on the look out in our area.

    I'm going to check Friday just because. Vow renewal on Saturday so I'll be super busy then on to Vegas for a few day (if the FAA let's lets us fly with them😂)

    Imma check Sprint in Vegas too...😂
    Gray Area likes this.
    09-07-2016 03:30 AM
  22. JPD's Avatar
    Do you think Sprint will allow us to simply return the phone for a complete refund and go back to the our old phone?
    09-07-2016 05:38 AM
  23. Ca_lvn's Avatar
    Do you think Sprint will allow us to simply return the phone for a complete refund and go back to the our old phone?
    If your inside your 14 day grace period
    09-07-2016 09:48 AM
  24. Makad's Avatar
    Is a warm N7 necessarily a battery getting ready to blow up issue, or a processor working and getting warm issue? Seems like many are getting concerned about warm phones.
    09-07-2016 10:39 AM
  25. harriskathym's Avatar
    Makes me glad my upgrade isn't until Nov. 1 I am sure all will be resolved by then
    09-07-2016 11:40 AM
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