10-12-2016 12:43 PM
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  1. vferrari's Avatar
    Is a warm N7 necessarily a battery getting ready to blow up issue, or a processor working and getting warm issue? Seems like many are getting concerned about warm phones.
    Believe me, if your battery has the flaw, there will be no warnings (e.g., warm phone) the internal short circuit will happen and the failure will progress in less than a second into whatever is going to happen (fire/explosion) based on whatever energy is in the battery and how quickly it is dissipated into heat based on the square of the current the defective battery feeds into the short circuit. Samsung has said nothing about how you can mitigate or reduce the chances of this happening. All this talk of avoiding fast charge, keeping the phone cool or avoiding drops is nice but may not prevent the issue at all. Anyhoo now a sports update: Note 7 1, Jeep 0.
    09-08-2016 06:24 AM
  2. LL HUGH J's Avatar
    I've got silver, would really like black me thinks.
    I was actually thinking of going from Blue to Silver......You not a fan of the Silver?
    09-08-2016 07:58 AM
  3. durandetto's Avatar
    Any sprint stores get the new ones in yet? My local store says maybe next week.
    09-08-2016 01:18 PM
  4. Gray Area's Avatar
    Any sprint stores get the new ones in yet? My local store says maybe next week.
    I just went to a Sprint corporate store near me, they said they'll have them tomorrow morning I need to call and if they have them then I need to basically make a Mad Dash to the store before they run out. That's bull crap because I work an hour away in DC and have to deal with traffic so I won't be able to get to the store until late afternoon. Yet, they won't allow me to make an appointment. All I can do hope somehow a blue coral perfectly working unit with new battery lasts until I get there.
    09-08-2016 01:25 PM
  5. robber's Avatar
    For those of you with cracked screens I expect you will be fine. Any discrepancy saying otherwise is very much like the result of carrier and customer service reps not understanding what is really going on here. These phones are flat out dangerous to own and they need to get out of customers hands. They need to replace these devices.
    09-08-2016 01:29 PM
  6. toenail_flicker's Avatar
    Just called my Sprint store and he told me that neither Samsung nor Sprint Corporate has said anything about when the Note 7s will be arriving. WA here for those in other areas.
    09-08-2016 01:36 PM
  7. jinxygrrl's Avatar
    I just went to a Sprint corporate store near me, they said they'll have them tomorrow morning I need to call and if they have them then I need to basically make a Mad Dash to the store before they run out. That's bull crap because I work an hour away in DC and have to deal with traffic so I won't be able to get to the store until late afternoon. Yet, they won't allow me to make an appointment. All I can do hope somehow a blue coral perfectly working unit with new battery lasts until I get there.
    Are you in Virginia or Maryland?
    09-08-2016 01:44 PM
  8. toenail_flicker's Avatar
    Called online customer service and was told two weeks from last Monday (9/5) for the new Note 7s to be in.
    09-08-2016 01:55 PM
  9. Strong_Genetics's Avatar
    Called online customer service and was told two weeks from last Monday (9/5) for the new Note 7s to be in.
    To not have these phone back on the market before the iPhone 7 launch on the 16th would be a major blow...I'm hoping the carriers get them tomrrow so I can call and get my replacement here by the beginning of next week....if this drags past next week that'll be ridiculous
    toenail_flicker likes this.
    09-08-2016 01:59 PM
  10. toenail_flicker's Avatar
    The guy also said I had 30-days to get it back to them in-store so I've quit worrying about it for the moment. I will keep watch and hopefully it will be sooner.
    To not have these phone back on the market before the iPhone 7 launch on the 16th would be a major blow...I'm hoping the carriers get them tomrrow so I can call and get my replacement here by the beginning of next week....if this drags past next week that'll be ridiculous
    09-08-2016 02:06 PM
  11. free2spin's Avatar
    I don't know if this is the proper thread but I need to confirm that such a promotion existed.

    On August 19th, sprint had a promotion on their homepage stating that if you bought a new note 7 and opened a new line that you could get an s7 or s7 edge for free. I wanted to take advantage of this so on the 21st I called and got promotions. The lady told me that she could set everything up and get the order in. Sprint has just informed me, today, that the 21st was outside that promotion and that the phone isn't free and was added to my monthly installments bill! Am I crazy or was the promotion just for 2 days only?!
    09-08-2016 02:22 PM
  12. ScottRx82's Avatar
    Just called both of my local Sprint corporate stores and neither of them had any info on when they're going to get the new batch of N7's for us to swap for. Kind of frustrating as I was hoping to swap as early as tomorrow. There was a lot of talk about stores getting them on Friday. Oh well...
    09-08-2016 05:52 PM
  13. zmann's Avatar
    My sprint corporate store has to me twice this week to come and swap Friday/tomorrow and I can switch color if I want.
    09-08-2016 07:44 PM
  14. JessiStephens's Avatar
    I called The Sprint Corporate store nearest to me and was told that I could call back daily, they get shipments daily, M-F. They are not taking names or numbers. The exploding phones were only in Australia and I shouldn't worry. He had no idea when they would be getting any phones.

    How helpful is that?
    09-08-2016 08:25 PM
  15. ScottRx82's Avatar
    My sprint corporate store has to me twice this week to come and swap Friday/tomorrow and I can switch color if I want.
    Please let us know what happens at your visit to Sprint tomorrow. As of now it sounds like your store is one of the very few to express having any knowledge about there being any new Note 7 inventory as early as tomorrow. I was hoping tomorrow would be the day but I highly doubt it at this point.
    09-08-2016 11:15 PM
  16. Gray Area's Avatar
    Are you in Virginia or Maryland?
    VA
    09-09-2016 06:28 AM
  17. ScottRx82's Avatar
    Well, neither of my local Sprint corporate stores received the new Note 7's today. They both say they don't know anything yet but hope to get them sometime next week. Oh well...
    09-09-2016 08:16 AM
  18. songbaekim's Avatar
    My thoughts as well. Sounds like press releases vs. reality at the store level is miles apart for now.

    For example, I received the following text from Sprint:

    Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.

    I purchased my Note 7 through telesales. When I called a Sprint store as instructed, the manager told me they were irritated with all of the calls and that they won't swap out Note 7s for telesales purchases.
    09-09-2016 08:45 AM
  19. toenail_flicker's Avatar
    My thoughts as well. Sounds like press releases vs. reality at the store level is miles apart for now.

    For example, I received the following text from Sprint:

    Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.

    I purchased my Note 7 through telesales. When I called a Sprint store as instructed, the manager told me they were irritated with all of the calls and that they won't swap out Note 7s for telesales purchases.
    I had to get mine through telesales, too, because the site crashed and was down for like two days. At least my local store's manager isn't an a** like that one. They are stressed but dealing with it politely.

    If that continues I'm might report it to corporate if it's a corporate store.
    09-09-2016 08:47 AM
  20. Teamjones's Avatar
    My thoughts as well. Sounds like press releases vs. reality at the store level is miles apart for now.

    For example, I received the following text from Sprint:

    Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.

    I purchased my Note 7 through telesales. When I called a Sprint store as instructed, the manager told me they were irritated with all of the calls and that they won't swap out Note 7s for telesales purchases.
    That's a flat out lie. I would stop using tht store and report them to some higher up Sprint dept. (Not just a CS rep). That's just unprofessional and lazy.
    09-09-2016 09:04 AM
  21. Delirious D's Avatar
    I called one of my Sprint stores near me on Wednesday, and the sales rep i spoke to was really sweet. I asked if they were taking names or numbers for the note 7 exchange so that we are guaranteed a specific color. He said atm they are not and they dont know how many of each color they are getting or when they are getting them. he did say he thinks next Friday. He even told me call back next Wednesday and ask for him, to see if more info is available.
    09-09-2016 09:17 AM
  22. rdcrds's Avatar
    My local store has been nice for a change. They told me last week maybe this Friday which is today. I just called and the guy said they get shipments around lunch time and to call back then. o ill call back around 1PM or 2PM and check sine he was one of the 1st to say maybe today.
    09-09-2016 09:26 AM
  23. Gray Area's Avatar
    As I call Sprint stores and get the run around this morning, I'm seriously considering not only returning the note 7 but not getting another phone at all because no other phone with sprint excites me! I might go as far as buying a mobile hotspot and running with a tablet with a Google voice #! Then reconsider when the note 8 or another worthy phone comes out!

    That's how frustrated and exhausted I am! Exhausted with Sammy, sprint, news, mean spirited jokes, etc...
    09-09-2016 09:32 AM
  24. rdcrds's Avatar
    wow
    09-09-2016 09:47 AM
  25. songbaekim's Avatar
    That's a flat out lie. I would stop using tht store and report them to some higher up Sprint dept. (Not just a CS rep). That's just unprofessional and lazy.
    Noted and done. I posted on Sprint's own community forum and emailed corporate escalation.

    I'll post back once I hear from Sprint.
    toenail_flicker likes this.
    09-09-2016 09:54 AM
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