Sprint Note 7 Recall Thread

[Gray Area]

Are you in Virginia or Maryland?

VA

 

[ScottRx82]

Well, neither of my local Sprint corporate stores received the new Note 7's today. They both say they don't know anything yet but hope to get them sometime next week. Oh well...

 

[songbaekim]

My thoughts as well. Sounds like press releases vs. reality at the store level is miles apart for now.

For example, I received the following text from Sprint:

Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.

I purchased my Note 7 through telesales. When I called a Sprint store as instructed, the manager told me they were irritated with all of the calls and that they won't swap out Note 7s for telesales purchases.

 

[toenail_flicker]

My thoughts as well. Sounds like press releases vs. reality at the store level is miles apart for now.

For example, I received the following text from Sprint:

Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.

I purchased my Note 7 through telesales. When I called a Sprint store as instructed, the manager told me they were irritated with all of the calls and that they won't swap out Note 7s for telesales purchases.

I had to get mine through telesales, too, because the site crashed and was down for like two days. At least my local store's manager isn't an a** like that one. They are stressed but dealing with it politely.

If that continues I'm might report it to corporate if it's a corporate store.

 

[Teamjones]

My thoughts as well. Sounds like press releases vs. reality at the store level is miles apart for now.

For example, I received the following text from Sprint:

Sprint: Note7 sales suspended due to battery cell issues. Visit Sprint store to return or replace device.

I purchased my Note 7 through telesales. When I called a Sprint store as instructed, the manager told me they were irritated with all of the calls and that they won't swap out Note 7s for telesales purchases.

That's a flat out lie. I would stop using tht store and report them to some higher up Sprint dept. (Not just a CS rep). That's just unprofessional and lazy.

 

[Delirious D]

I called one of my Sprint stores near me on Wednesday, and the sales rep i spoke to was really sweet. I asked if they were taking names or numbers for the note 7 exchange so that we are guaranteed a specific color. He said atm they are not and they dont know how many of each color they are getting or when they are getting them. he did say he thinks next Friday. He even told me call back next Wednesday and ask for him, to see if more info is available.

 

[rdcrds]

My local store has been nice for a change. They told me last week maybe this Friday which is today. I just called and the guy said they get shipments around lunch time and to call back then. o ill call back around 1PM or 2PM and check sine he was one of the 1st to say maybe today.

 

[Gray Area]

As I call Sprint stores and get the run around this morning, I'm seriously considering not only returning the note 7 but not getting another phone at all because no other phone with sprint excites me! I might go as far as buying a mobile hotspot and running with a tablet with a Google voice #! Then reconsider when the note 8 or another worthy phone comes out!

That's how frustrated and exhausted I am! Exhausted with Sammy, sprint, news, mean spirited jokes, etc...

 

[rdcrds]

wow

 

[songbaekim]

That's a flat out lie. I would stop using tht store and report them to some higher up Sprint dept. (Not just a CS rep). That's just unprofessional and lazy.

Noted and done. I posted on Sprint's own community forum and emailed corporate escalation.

I'll post back once I hear from Sprint.

 

[Ca_lvn]

As I call Sprint stores and get the run around this morning, I'm seriously considering not only returning the note 7 but not getting another phone at all because no other phone with sprint excites me! I might go as far as buying a mobile hotspot and running with a tablet with a Google voice #! Then reconsider when the note 8 or another worthy phone comes out!

That's how frustrated and exhausted I am! Exhausted with Sammy, sprint, news, mean spirited jokes, etc...

I use my Note 7 as a hot spot with Easy Teather Pro

 

[Gray Area]

I use my Note 7 as a hot spot with Easy Teather Pro

Oh I use my note as a hotspot as well with foxfi, but since they can't supply me with a new safe note 7 in a timely manner, I have grown frustrated and have thoughts of completely bypassing a phone all together!

 

[Ca_lvn]

Oh I use my note as a hotspot as well with foxfi, but since they can't supply me with a new safe note 7 in a timely manner, I have grown frustrated and have thoughts of completely bypassing a phone all together!

Yep totally understand that

 

[Sapient]

My local store (suburbs of Minneapolis) says they are hopeful they will get a shipment in by 1 today. *fingers crossed*

 

[The_Dude_2016]

My store in Miami is hopeful also to get fresh inventory today.

 

[toenail_flicker]

My store in Miami is hopeful also to get fresh inventory today.

And of course I moved from Miami to here where they say "no idea". LOL

 

[Gray Area]

My store in Miami is hopeful also to get fresh inventory today.

Hopefully my store who keeps changing times on me will have one today, the last time they gave me was 3pm if they get any. That's when I will decide to initiate operation eff, this whole phone stuff! Or walk out of Sprint with a smile and shiny new safe note 7.

 

[Super Dave426]

Noted and done. I posted on Sprint's own community forum and emailed corporate escalation.

I'll post back once I hear from Sprint.

Post on their Twitter and Facebook page too, public embarrassment works.

 

[robber]

My store in Miami is hopeful also to get fresh inventory today.

Which storein Miami if you don't mind me asking? The Coral Gables store literally just told me to call back Monday 5 minutes ago.

 

[toenail_flicker]

Used to live really close.

I am in near UM.