So I got my replacement yesterday! It was sitting at my front door about 4:30. It seems they are being shipped and the notifications are coming days later. I swapped out the phones, pain in the butt this time around. I took one members advice and submitted for the Gear VR using the packing slip and it went through waiting for approval. Just like he said when it asks for phone choose other...I kept all the accessories including S pen because according to the instructions they just want the phone!
Sprint Note 7 Recall Thread
- Thread starter dpham00
- Start date
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UPS has had my replacement for two days but aren't delivering because of hurricane evacuation.
So close, but still so far.
So close, but still so far.
Ca_lvn
Well-known member
So a bit of confusion, I Summited for a second memory card with the new phone and got approved a day latter, however when I followed the link it gave me fedx tracking as delivered with my old IMEI number, so I said OK didn't work, so now I get a email saying approved and when I go back to that same link on a old email it says approved waiting shipping with my new IMEI, so I guess it just took time for Samsung to catch up, it did say up to a 12 week wait for shipping but ha no problem if I'm approved.
Also collected a second gift card on SP $20 ist $10 2nd also have 2 Dunkin Donut cards for $5 each & the best 2 $25 credits from Sprint on my account.
So this is adding up not to mention all the accessories from 2 phones.
And the new N7 is working great.
So I'll take the inconvenience for all the bennys that came with it!
Also collected a second gift card on SP $20 ist $10 2nd also have 2 Dunkin Donut cards for $5 each & the best 2 $25 credits from Sprint on my account.
So this is adding up not to mention all the accessories from 2 phones.
And the new N7 is working great.
So I'll take the inconvenience for all the bennys that came with it!
chazglenn3
Trusted Member
I used a different email address when I submitted this time because I remembered that you used your email address to check the status and that it might pull up the previous gift. Sounds like it was a good idea.
James Rogers2
Well-known member
Sprint offering replacements
Sprint to offer exchange program for Note 7 buyers with concerns over safety issues | Android Central
Sprint to offer exchange program for Note 7 buyers with concerns over safety issues | Android Central
Re: Sprint offering replacements
Looks like T-Mobile stated they would take it back under buyers remorse as well. To bad there is nothing on the market that rivals the Note 7.
Looks like T-Mobile stated they would take it back under buyers remorse as well. To bad there is nothing on the market that rivals the Note 7.
ThrottleJohnny
Trusted Member
Re: Sprint offering replacements
Yes there is. The Pixel is the be all, end all, according to AC. lol
Yes there is. The Pixel is the be all, end all, according to AC. lol
James Rogers2
Well-known member
Re: Sprint offering replacements
I'm sticking with the Note. One incident with a replacement Note is not enough to get me to switch.
I'm sticking with the Note. One incident with a replacement Note is not enough to get me to switch.
Today they automatically applied the $25 dollar credit to my phone bill, sweet!! Oh and I did use a different email for my second submission for the VR Head set from the replacement phone. It says its under review at this time, fingers crossed.....
Ca_lvn
Well-known member
Trade in your new N7?
https://www.google.com/amp/www.reco...4156/sprint-samsung-galaxy-note-7-trade-phone
https://www.google.com/amp/www.reco...4156/sprint-samsung-galaxy-note-7-trade-phone
Ca_lvn
Well-known member
Same email for promo didn't realize earlier the page scrolled down past and present approvals same page
Re: Sprint offering replacements
That's funny, Verizon declined to comment. What's the chances of Verizon doing this on their own.... Just about zero chance.
That's funny, Verizon declined to comment. What's the chances of Verizon doing this on their own.... Just about zero chance.
Re: Sprint offering replacements
I took mine back to T-Mobile but the system was so messed up with returns that the manager just noted it and said they would take it back next week.
Seems like most carriers should take them back if customers are concerned about the device. I really love the device but it is just not worth the hassle when traveling.
I took mine back to T-Mobile but the system was so messed up with returns that the manager just noted it and said they would take it back next week.
Seems like most carriers should take them back if customers are concerned about the device. I really love the device but it is just not worth the hassle when traveling.
Re: Sprint offering replacements
Verizon officially doing what Sprint is doing here? Not sure. But it would depend on the store/manager before official word comes down in how to address this.
My local Verizon corporate store's general manager had offered me a free exchange, no strings attached, before the voluntary and official recall with the first batch of N7s. And he had offered to switch my phone for a new N7 when the next batch arrived (9/21). He seemed genuinely concerned for customer safety. I decided to wait until the recall was official though, before doing an temporary exchange.
I guess it will depend from Verizon to Verizon. Chances are we'll know something sooner than later this time since the CPSC is involved from the start this go around. Until then, this case is what it is: An isolated sitiation. We'll know if we have to take any action soon enough.
Update 10/7: Verizon did extend their return policy for this phone from 14 days to 45 days. Spoke to a rep on the phone and she stated that while it was extended to 45 days, Verizon corporate stores have been pretty helpful if wanting to do an exchange to another phone. She did mention that many folks wanted to exchange their N7 for another N7, but since most stores no inventory, if any, most can't be accommodated at the present time.
Verizon officially doing what Sprint is doing here? Not sure. But it would depend on the store/manager before official word comes down in how to address this.
My local Verizon corporate store's general manager had offered me a free exchange, no strings attached, before the voluntary and official recall with the first batch of N7s. And he had offered to switch my phone for a new N7 when the next batch arrived (9/21). He seemed genuinely concerned for customer safety. I decided to wait until the recall was official though, before doing an temporary exchange.
I guess it will depend from Verizon to Verizon. Chances are we'll know something sooner than later this time since the CPSC is involved from the start this go around. Until then, this case is what it is: An isolated sitiation. We'll know if we have to take any action soon enough.
Update 10/7: Verizon did extend their return policy for this phone from 14 days to 45 days. Spoke to a rep on the phone and she stated that while it was extended to 45 days, Verizon corporate stores have been pretty helpful if wanting to do an exchange to another phone. She did mention that many folks wanted to exchange their N7 for another N7, but since most stores no inventory, if any, most can't be accommodated at the present time.
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NotAnAppleGuy
Well-known member
So I had to take the Spen from my original Note and put it in the replacement Note because the one that came with the replacement Note wasn't staying "snug". Not to mention that the new one seems to be lagging....
amyf27
Well-known member
Re: Sprint offering replacements
I didn't even Check The T-Mobile site yet I just saw The news about Sprint . I'm interested in hearing what samsung has to say about this potential disaster
What link are you all using to apply for the VR? At Sprint or Samsung? I want to try with my packing slip. lol
Ca_lvn
Well-known member
finally my ordeal is over! i walked into my local corporate store to exchange for a galaxy s7 edge. the lady then tells me i think we have notes instock. she comes back and they only had the black one (i had the blue) but i was able to make the exchange. has the green icon and i checked the imei number which checked out.
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