10-12-2016 12:39 PM
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  1. Shawn0813's Avatar
    I got my replacement unit last night from a local Verizon store.
    09-21-2016 10:53 AM
  2. NormanBites's Avatar
    Ok so i now officially HATE verizon!!!!!! I've been on the phone for about 2 hours arguing with them about sending me a brand new replacement. 2 damn hours!!!!! They first said that i would have to go into a Verizon store to exchange. I told them that was not an option, i need the new phone shipped to me. So i asked to speak to a supervisor not a manager after speaking with this [removed] he finally gives in and says he will ship me one out. So he puts on the rep i was first speaking with and i ask her if i can get it shipped overnight she says yes but comes back to the phone saying i have to pay taxes to get the phone shipped to me WTF?????? I'm not paying [removed]. Just send me a replacement asap!!
    I am about to lose my mind - my first call to Verizon *611 this morning was great, spoke to an awesome rep. (even though she wouldn't let me order online) who assured me she would contact my local store and try to have a phone set aside for me. I had about 5 minutes of hope...She has been sending me texts since 10:00, obviously she can't get through to anyone either. Pretty sure I will not be picking up a replacement after work today.

    So on a whim I decided to try to go the "Chat" route with Verizon online - what a horrible experience. The whole time I was told that Verizon would not send out a new phone - they needed to have the replacement sent to them first. She kept sending me links to the Verizon site explaining the return policy, I've had more productive conversations with a dog. At this point I can pretty much guarantee that all of my local stores are sold out already. WTH Verizon??? I am in Buffalo, NY is anyone else having better luck?
    09-21-2016 10:56 AM
  3. Allnicksgone's Avatar
    I arrived at my nearest Verizon store as the doors were being opened. I walked out 20 minutes later with my replacement blue n7.

    It would have been quicker, but there was a few hoops the agent had to go through to keep my unlimited data.

    I returned the box without the charger or earphones. He never opened it.

    There was no taxes or restocking fee. I forgot to ask about the $25 credit. It doesn't appear I got it. I'll have to look into getting it.

    All day yesterday and after they closed, the website showed they did not have blue in stock, but did have other colors. 5am this morning I checked again, and they were in stock.

    I'm glad to have had a smooth ending to this process.
    WalkingHorse likes this.
    09-21-2016 10:56 AM
  4. jfoofoo's Avatar
    Try a different corporate store.
    Good idea if there are more nearby and I am not about to drive that far for a phone.
    09-21-2016 10:59 AM
  5. NormanBites's Avatar
    Can anyone tell me why my corporate store would say they need at least an hour to do the exchange because of the "process involved through Samsung"?
    09-21-2016 11:01 AM
  6. French's Avatar
    My counter jockey would not let me keep my accessories.
    That's a shame. I was lucky enough to get checked in by a manager and while I did have my box and accessories with me, he didn't know that. I told him my understanding was they weren't needed. So he disappeared for a while and came back and confirmed with his higher ups (presumably via a phone call, not someone in the back office) that we do only need to turn in the phone. The guy who ended up helping me wasn't going to give me the new box (and had to confirm with the manager I didn't need to fork over the old one) but the manager was very clear...they only need to give us the phone. So after I factory reset I discreetly popped out the pen and stuck it in my back pocket.

    The manager said they had quite a stock pile forming of returned Notes (so clearly they were exchanging yesterday even though they told me they weren't) and they didn't know what they were going to do with them because as has been reported, Fed Ex won't accept them. He said he thinks Samsung is going to have to create some type of presence here to take ownership of them. At this point, not my problem. Thankfully I have my replacement device. Now the fun of setting it up (wish I really thought it was "fun").
    09-21-2016 11:05 AM
  7. Shamshi-Adad's Avatar
    that is good to hear, nice to know im not the only one.
    Mine's "Out For Delivery" today, 9/21 Now how's THAT for some mean, nasty, horrible, entity bein' all f'd up and not keeping it's word to me? And I did the whole thing with nothin' more than sugar - not overdone, but sugar, always sugar.

    Peace. Alan
    SS Galaxy Note 7 [MM 6.1]
    Kalkarni00 and WalkingHorse like this.
    09-21-2016 11:09 AM
  8. trucksmoveamerica#AC's Avatar
    So you don't have to go back to the store where you got it?
    Only if you bought it from a place like best buy, target, sams club, and so on.
    09-21-2016 11:33 AM
  9. TheMiz's Avatar
    OK I pay the monthly fee for my Note 7 but now that I think about it I already paid ONE month now it looks like I will have to pay it again .
    09-21-2016 11:48 AM
  10. TheMiz's Avatar

    The manager said they had quite a stock pile forming of returned Notes (so clearly they were exchanging yesterday even though they told me they weren't) and they didn't know what they were going to do with them because as has been reported, Fed Ex won't accept them. He said he thinks Samsung is going to have to create some type of presence here to take ownership of them. At this point, not my problem. Thankfully I have my replacement device. Now the fun of setting it up (wish I really thought it was "fun").
    Like a dumb *** forgot my SD card in my original Note 7 , I asked for them to look for it yesterday and was told all returns are shipped out on Fridays and mine was gone. I asked if it went to Verizon he said "No in this case directly to Samsung"
    09-21-2016 11:52 AM
  11. skatergirl's Avatar
    OK I pay the monthly fee for my Note 7 but now that I think about it I already paid ONE month now it looks like I will have to pay it again .
    Check your next month's bill and if it looks like you are starting again just call and have that adjusted.
    09-21-2016 11:53 AM
  12. From A Buick 8's Avatar
    Will i be able to get it back on my Debit card??? I'm so mad right now
    (This is for having the phone shipped to you only) Some folks have been able to get it processed as a phone swap (no taxes), most of us have had to have it done as an exchange. For an exchange they basically take the old phone as a return and then you repurchase the new phone this means there are taxes due. I was told that once they receive the old phone then i would be credited the taxes back.
    09-21-2016 11:53 AM
  13. From A Buick 8's Avatar
    OK I pay the monthly fee for my Note 7 but now that I think about it I already paid ONE month now it looks like I will have to pay it again .
    Check your next month's bill and if it looks like you are starting again just call and have that adjusted.
    I am in the same boat, monthly equipment payment. After ordering my phone yesterday, this morning i received a credit on my bill for the 1 device payment. So when i get the new phone the payments will be starting over.
    skatergirl likes this.
    09-21-2016 11:55 AM
  14. Mooncatt's Avatar
    ...and they didn't know what they were going to do with them because as has been reported, Fed Ex won't accept them.
    Find a local gun club for some fancy skeet shooting? Lol
    09-21-2016 12:02 PM
  15. Jonathan Wester's Avatar
    I'm kind of glad I live 20 miles from the nearest Corporate store. I took my N7 back last Monday and just reactivated my iPhone 6. Just gave them the phone, no accessories, no box. Logged on to Verizon yesterday and saw the new N7's were for sale again. Ordered one and it will be delivered tomorrow. Called about the $20 upgrade fee because I didn't pay it the first time I ordered the phone and they refunded it back to my account immediately. No hassle at all.
    09-21-2016 12:13 PM
  16. BxChick's Avatar
    (This is for having the phone shipped to you only) Some folks have been able to get it processed as a phone swap (no taxes), most of us have had to have it done as an exchange. For an exchange they basically take the old phone as a return and then you repurchase the new phone this means there are taxes due. I was told that once they receive the old phone then i would be credited the taxes back.
    They already gave me the credit. Plus the $25.00 my phone bill for this month is only 24.00 so that's awesome. I still say Verizon is a damn rip off😐
    09-21-2016 12:19 PM
  17. ibcop's Avatar
    They already gave me the credit. Plus the $25.00 my phone bill for this month is only 24.00 so that's awesome. I still say Verizon is a damn rip off
    Yeah, the Red Devil costs more but I can say I have never been without coverage.
    BxChick likes this.
    09-21-2016 12:26 PM
  18. maf113's Avatar
    Open 15 minutes and they are out. I can't get off work till 2pm. This whole thing has been a complete cluster cluck.
    09-21-2016 12:26 PM
  19. skatergirl's Avatar
    I am in the same boat, monthly equipment payment. After ordering my phone yesterday, this morning i received a credit on my bill for the 1 device payment. So when i get the new phone the payments will be starting over.
    So, in looking at my credits, it appears I got a device payment credit, which depending on how they bill at the end of the month, I could be starting over again as well. I guess we will know more when the next bills cut.
    09-21-2016 12:30 PM
  20. skatergirl's Avatar
    I'm kind of glad I live 20 miles from the nearest Corporate store. I took my N7 back last Monday and just reactivated my iPhone 6. Just gave them the phone, no accessories, no box. Logged on to Verizon yesterday and saw the new N7's were for sale again. Ordered one and it will be delivered tomorrow. Called about the $20 upgrade fee because I didn't pay it the first time I ordered the phone and they refunded it back to my account immediately. No hassle at all.
    Good job and welcome to Android Central!
    Shamshi-Adad and Kalkarni00 like this.
    09-21-2016 12:30 PM
  21. ibcop's Avatar
    I got the same thing. Credited me for the charges and the new payment agreement starts over.
    Shamshi-Adad likes this.
    09-21-2016 12:31 PM
  22. skatergirl's Avatar
    I got the same thing. Credited me for the charges and the new payment agreement starts over.
    So this could possibly put us a payment behind in the annual upgrade program if the Note 8 is released in August 2017 and it is desirable enough to swap out.
    09-21-2016 12:34 PM
  23. rbrown62jr's Avatar
    I ordered mine as well and was told not to listen to the posters on this board who are saying that you have to ship back accessories. I was told to only ship back the phone and keep all accessories. I was also told that I will be receiving a brand new phone just like the original Note 7 I received in the box with all of the accessories. When I receive my phone tomorrow I will report back all of the content I received. Should be interesting.
    Kalkarni00 likes this.
    09-21-2016 12:34 PM
  24. skatergirl's Avatar
    I ordered mine as well and was told not to listen to the posters on this board who are saying that you have to ship back accessories. I was told to only ship back the phone and keep all accessories. I was also told that I will be receiving a brand new phone just like the original Note 7 I received in the box with all of the accessories. When I receive my phone tomorrow I will report back all of the content I received. Should be interesting.
    Unfortunately it is Verizon employees who are telling people to give up their accessories.
    Kalkarni00 and WalkingHorse like this.
    09-21-2016 12:36 PM
  25. sandra_17's Avatar
    So this could possibly put us a payment behind in the annual upgrade program if the Note 8 is released in August 2017 and it is desirable enough to swap out.
    We could use the credit toward the new device payments to catch up.
    Shamshi-Adad likes this.
    09-21-2016 12:36 PM
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