10-12-2016 12:39 PM
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  1. jackash0912's Avatar
    They ended up allowing me to trade. They tried to keep all the accessories and I asked why? Was told I'd get to keep the contents of the new box in it's entirety. They reluctantly gave it to me, but said since I was keeping the old charger my warranty would be void if something happened to the phone? They were adamant that Samsung was recalling the chargers as well because they were part of the problem. That hasn't been said ANYWHERE and obviously lots of people are keeping their old charger... I think they were just aggravated I was keeping all the accessories. I even kept the SPen.

    They turned away 2 people before me because they didn't bring the charger in. I started to raise hell and say I was told by multiple phone CSRs that I needed to return the phone ONLY and he was telling me I was wrong. I asked him to please double check with someone higher up and he came back 5 mins later and said I was right. I KNOW! So those people they have been turning away for how ever long still have unsafe phones.

    Also, they refunded me the tax I paid for the previous phone and charged me another $60 for tax, which doesn't make sense to me either. They turned another girl away because she couldn't pay the new $60 charge today.

    Regardless, I have my new non exploding Note 7. Trying to set everything up again.
    09-21-2016 07:37 PM
  2. From A Buick 8's Avatar
    What's your order status at MyVerizon.com? NOT the tracking, the order status. It'll be listed right at the top of your home page.

    Peace. Alan
    SS Galaxy Note 7 [MM 6.1]
    ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]
    shows as shipped now, also the ups tracking number is showing that it has been picked up.
    have you shipped back your old device yet, if so did you send back just the phone pr what. also did your replacement phone come with a new sim, and if so did you use the new sim.
    Shamshi-Adad likes this.
    09-21-2016 07:40 PM
  3. racquetballer's Avatar
    Went to my VZW Corp store greeter said yeah we have them.. The sales rep said "they're not supposed to be til tomorrow". I said " the greeter says you have them". Then she comes back and says "you want black". I say "no I want blue like I have now". She says "you might check back tomorrow". WTF?
    That was yesterday 9/20/16. Fast forward to today... Finally got my New Note 7 Coral Blue. Quick and easy since I encrypted and wiped phone before heading into the store. Told the rep not to change anything. He said "WoW how did you get on two year contract with UDP?" I said VZW has been doing that recently and I didn't have to do any "hacks" to get it.. Used new sim card and out the door. Went home and confirmed no changes to my account. BTW they are pushing hard for you to use the credit on an accessory sale. I wanted the $25 bill credit and he said that was through samsung.. I just left as fast as I could so he wouldn't jack up my acct and I'd have to do an IPR.
    09-21-2016 07:51 PM
  4. skatergirl's Avatar
    Well I'M OUTTA HERE!!! UPS just dropped off my new Note7 that I set up the exchange for by PHONE YESTERDAY afternoon. Free OverNight UPS.
    I've made a LOT of friends here and I hope to see y'all back on the regular VZW thread AND on the Note 7 Owners Club Thread where its BYOB

    Peace. Alan
    SS Galaxy Note 7 [MM 6.1]
    ICON 929 [Win10 M, Insider Preview, Redstone 2, 14926.1000.]
    So glad you got your phone. Mine will be here tomorrow. See you in the threads!!
    Shamshi-Adad likes this.
    09-21-2016 08:22 PM
  5. skatergirl's Avatar
    Got to my corporate store 30 minutes prior to opening where there were already about 8 people in their cars waiting. Took my spot in front at about 10 minutes to go. Ended up being third in the chute so took a seat and waited. Store quickly filled up. I was called up and made my exchange, Silver Titanium for another. Found it was the last one of that color and and last of the handful of 7s period. Needless to say that when they announced it was sold out a few customers got heated. One in particular yelled that since he's EXCHANGING that there should have been phones available just for those customers. Salesman said that they are sold first come first serve and that's when a few more started grumbling. Some had driven from an hour away, another guy thought he had one put on hold by one of the employees but was told it was given away. I'm just glad I went early and walked out with my Note 7.......(2.0)
    The first customers to get phones should have been those with recalled phones. Verizon is messed up.
    09-21-2016 08:30 PM
  6. skatergirl's Avatar
    They ended up allowing me to trade. They tried to keep all the accessories and I asked why? Was told I'd get to keep the contents of the new box in it's entirety. They reluctantly gave it to me, but said since I was keeping the old charger my warranty would be void if something happened to the phone? They were adamant that Samsung was recalling the chargers as well because they were part of the problem. That hasn't been said ANYWHERE and obviously lots of people are keeping their old charger... I think they were just aggravated I was keeping all the accessories. I even kept the SPen.

    They turned away 2 people before me because they didn't bring the charger in. I started to raise hell and say I was told by multiple phone CSRs that I needed to return the phone ONLY and he was telling me I was wrong. I asked him to please double check with someone higher up and he came back 5 mins later and said I was right. I KNOW! So those people they have been turning away for how ever long still have unsafe phones.

    Also, they refunded me the tax I paid for the previous phone and charged me another $60 for tax, which doesn't make sense to me either. They turned another girl away because she couldn't pay the new $60 charge today.

    Regardless, I have my new non exploding Note 7. Trying to set everything up again.
    I am soooo glad you got this taken care of and good for you for standing your ground on the accessories ... including the S Pen!! I feel so bad for the girl who was turned away because she could not afford to pay tax on a phone she already paid tax on. Shame on Verizon.
    From A Buick 8 and BxChick like this.
    09-21-2016 08:38 PM
  7. Android Optimizer's Avatar
    I went into my Verizon store a few minutes after they opened this morning (It opened at 10am, and I got there ~10:04am). About five seconds before me another customer walked in the door. When the women there saw me walk in she saw me carrying my Note 7 and its box, and said to me that they had received very few replacement Notes, and that she was going to check in the back for me and the guy who walked in before me (who also had a black Note7, and didn't bring his box or cables). When she came back out she told us that we got the last two black Note 7 replacements they had.

    About five minutes later a lady walked in with a silver one, not sure what happened with her. They also got a phone call from someone asking about the replacements in blue, which they had one or two at the time. The person wanted them to hold it until 6:10pm, but they said they couldn't do that. About 10-15 minutes later another lady walked in and was livid when they told her they didn't have any other replacements in her color left.

    I had my cables and converters that came with my original phone in the car in case they asked for them. When the women helping me opened my box and saw the cables weren't in there she asked the manager (who was near the front of the store) if that was ok. He said they only needed the phone, and seemed both surprised and happy when he found out I still had and brought in the original box.

    While there I asked about the $25 gift card , and she said I have to go on Samsung Promotions website to apply for it (either she was clueless, or playing dumb). I did pick up a 2016 Gear VR while I was there, and they gave me $25 off that (as a credit on my bill), so all things being equal I sort of got it anyway.

    Pretty much all I had them do was activate the phone. When I went out to lunch after leaving there I logged into Google, downloaded quickshortcut maker, made a shortcut to the Samsung cloud, and tried to restore my backup from my previous phone. The restore has continually failed (only some things restored - like my text and contacts). Luckily that is all I really needed. For those who haven't backed up and traded in your phone's I recommend you use multiple methods in case one (like the Samsung cloud) fails.

    I updated to the newest software release after charging to 100% (and now have the green battery symbol). So far so good with performance of the new phone. Its as responsive (if not more) as the old Note7.

    One more reminder for people: don't forget to disable and where possible uninstall any bloatware you don't use. I almost forgot to disable DT Ignite...
    09-21-2016 08:47 PM
  8. Blazeeofglory's Avatar
    I am going to give you all alittle insight on what I went through today regarding the phone and accessories.

    This morning my mom went into our local corporate store to exchange both of our phones while I was at work. They didnt have my color (silver titanium) so they instructed her to call *611 to get my phone shipped to me. No problem. Hers was the coral blue and they had it in stock. When it came down to accessories, the rep told her that she needs to return them all. She showed them the chat with an online rep that said we do not need to return any accessories. He continued to argue with her telling her she will be charged for not returning them. She told him that she will not be returning them unless she gets charged down the road (including the spen). He then finally told her she can keep them.He also told her she can ONLY use the 25 dollar credit for an accessory-not bill credit. She told him to note the account and she will call customer service to deal with that situation another time.

    So fast foward...I call the *611 number after work. The rep was wonderful. He placed an order for my new phone for me no questions asked. He did have to charge me taxes again but stated they will be returned once they receive the phone. I asked him politely about the accessories and he told me his managers told him that we do NOT have to return anything but the phone. I told him what the rep in store told my mom, and the *611 rep actually took the time to read over the terms of the exchange to me to make sure that we do NOT have to return them. The only thing regarding accessories that he read was if we had bought any, we may return them for a refund if we wish to do so. Needless to say my phone has already been shipped and so far so good. I will be keeping my accessories and my spen from my old note.
    09-21-2016 08:52 PM
  9. noordzy77's Avatar
    They took my cables, but I used the $25 credit towards a quick charge stand, so I'm still up a charger.
    09-21-2016 09:35 PM
  10. noordzy77's Avatar
    Whats the green light on the edge people are talking about? I have a green battery icon now, but nothing on the edge?
    09-21-2016 09:41 PM
  11. Hjelliott's Avatar
    I went into the Verizon store yesterday afternoon. The guy says we won't have them till tomorrow. I told him that online it says they are available for pick up here. He went to the back and guess What? They had them. I talked to a Sales person in that same store about switching colors and he said it wasn't a problem. I also talked to Verizon chat and they said it wouldn't be a problem. So i told them I wanted to switch to a silver one (original was black). They charged me a $35 restocking fee for changing colors. They charged me tax on the new phone. So I ended up paying $61.06 to replace my recalled phone. I did Verizon chat when I got home and she said they shouldn't have charged me anything. She gave me a Credit to my account right then of $61.06 along with the $25 Credit and apologized. The store also gave me no new box or cords.
    09-21-2016 10:07 PM
  12. Grand Piano's Avatar
    Purchased at a Verizon Authorized Retailer. They still don't have them in stock. Anybody had any luck at one of these with replacements?
    09-21-2016 10:26 PM
  13. WyDave's Avatar
    All I can speak to is the corporate store that I deal with. That being said......

    I've heard people saying that the New Note 7s are/were being sold to people that didn't/don't have Note 7s. How do you KNOW they didn't return their phone and advised they wanted the NEW one when available? In this situation if you DON'T know all the facts it would look like a NEW sale.

    Again I am speaking about my store. The ONLY people that got them yesterday were people that are/were on their list. I talked with my friend @ "lunch" and he said from yesterday and today, as of the time he left the floor there is 1 phone up for exchange/sale. As the rest are spoken for. They are however only giving people 24 hours to do the swap/double-exchange/re-purchase.
    09-21-2016 10:41 PM
  14. Preach2k's Avatar
    I do not know if any of you guys have experience this today . I got mine this morning. I was the first to get mine. Verizon was also selling Note 7's also. They told recall people on the phone First come First Serve. They sold 3 to new Note 7 customers while waiting for my brother to finish with his recall unit. They were supposed to be taking care of recalls first. I guess they care more about the money then customer service!
    09-21-2016 10:54 PM
  15. TheMiz's Avatar
    They took my cables, but I used the $25 credit towards a quick charge stand, so I'm still up a charger.
    I got my Quick Charge Stand at Target $41 with free shipping what did Verizon charge you ?
    09-21-2016 11:07 PM
  16. noordzy77's Avatar
    I got my Quick Charge Stand at Target $41 with free shipping what did Verizon charge you ?
    Alot more than that, lol...I'm taking it back.
    09-21-2016 11:17 PM
  17. jackash0912's Avatar
    All I can speak to is the corporate store that I deal with. That being said......

    I've heard people saying that the New Note 7s are/were being sold to people that didn't/don't have Note 7s. How do you KNOW they didn't return their phone and advised they wanted the NEW one when available? In this situation if you DON'T know all the facts it would look like a NEW sale.

    Again I am speaking about my store. The ONLY people that got them yesterday were people that are/were on their list. I talked with my friend @ "lunch" and he said from yesterday and today, as of the time he left the floor there is 1 phone up for exchange/sale. As the rest are spoken for. They are however only giving people 24 hours to do the swap/double-exchange/re-purchase.
    Bc my husband wanted to purchase one in store today and they would have let him but he couldn't decide which color. Said they werent holding any stock for recalls. First come, first serve.
    pauldroidr2d2 likes this.
    09-21-2016 11:28 PM
  18. the real batman's Avatar
    So I just looked at my bill which is due the 29th and it appears that they credited me for the first month of my device payment plan. My bill is 36 dollars cheaper than it was this morning and there is an adjustment on my account reflected that deduction. Did anyone else experience this? I actually completely forgot about the 25 dollar credit and I'm not sure if that will be applied on the next billing cycle or what the deal is. Maybe they'll just extend my device payment a month instead which is ok too.
    Shamshi-Adad likes this.
    09-21-2016 11:51 PM
  19. buzzy3970's Avatar
    I do not know if any of you guys have experience this today . I got mine this morning. I was the first to get mine. Verizon was also selling Note 7's also. They told recall people on the phone First come First Serve. They sold 3 to new Note 7 customers while waiting for my brother to finish with his recall unit. They were supposed to be taking care of recalls first. I guess they care more about the money then customer service!
    I can contest to this. When I called a store and asked the first thing the dude told me was yes we have them but their first come first serve and no we can't hold them. A simple yes would've sufficed as I was already in route to the store. At least when I arrived it was a pleasant experience.
    Shamshi-Adad likes this.
    09-21-2016 11:59 PM
  20. the real batman's Avatar
    Whats the green light on the edge people are talking about? I have a green battery icon now, but nothing on the edge?
    I can only assume that they're talking about the Night Clock feature where you can choose to have only the Edge Panel function as the always on display while the main screen is off at night. The green battery icon also appears on that edge panel hence the green light on the edge.
    09-22-2016 12:05 AM
  21. From A Buick 8's Avatar
    I am soooo glad you got this taken care of and good for you for standing your ground on the accessories ... including the S Pen!! I feel so bad for the girl who was turned away because she could not afford to pay tax on a phone she already paid tax on. Shame on Verizon.
    Verizon is incorrectly processing these as returns and not as warranty swap. No money should be changing hands on these transactions.
    09-22-2016 04:13 AM
  22. From A Buick 8's Avatar
    All I can speak to is the corporate store that I deal with. That being said......

    I've heard people saying that the New Note 7s are/were being sold to people that didn't/don't have Note 7s. How do you KNOW they didn't return their phone and advised they wanted the NEW one when available? In this situation if you DON'T know all the facts it would look like a NEW sale.

    Again I am speaking about my store. The ONLY people that got them yesterday were people that are/were on their list. I talked with my friend @ "lunch" and he said from yesterday and today, as of the time he left the floor there is 1 phone up for exchange/sale. As the rest are spoken for. They are however only giving people 24 hours to do the swap/double-exchange/re-purchase.
    that is exactly the point each store is following their own SOP for this recall instead of a cohesive plan. at least this is very poor planning by verizon at most it is boarding on negligence to turn people away who want to swap out a recalled device.
    09-22-2016 04:18 AM
  23. MizWylie's Avatar
    Behold the drama of my Note 7 replacement saga.

    Last Sunday (9/11), I stopped off at a Verizon corporate store four hours from home with nothing but my Onyx Black Note 7 and the charger. I told them I wanted to trade it for another Samsung until the replacements came in, but because they were the tiniest Verizon corporate store in the history of man they only had the regular S7, and I didn't want to give in to a "way smaller" phone so they offered me an iPhone 6S+. I figured "why not" and did the trade. They didn't ask for the cable, or any accessories, but I left it on the counter by accident in my hurry to get started on my drive home.

    Fast forward to the iPhone 7 launch, I tried to be clever and sneak in under the "14 day return policy" and get the iPhone 7 as a "loaner," because why not try all the candies in the box, and got denied. I could either keep the iPhone 6S+ forever and ever and receive a $100 bill credit, or hold my horses for the Note 7. I decided to hold my horses and hold on for the Note 7, and the sales rep promised to text me when the Note 7's arrived.

    Keep in mind, I live in podunk Kalispell, MT, and am on a first name basis with the reps at my corporate store, so when she said she'd text me I knew she would. Fast forward through the weekend, and to the 20th, lo and behold, the sales rep texted me and told me to come on in for some tasty Note 7 deliverance. Unfortunately, I was too tired for tasty Note deliverance after working graveyard on a 12 on and 12 off shift and having failed to have gotten any sleep at all due to one sick minion that day, so I decided to go in on the 21st, today, and snag my new Note.

    To my horror, my 48 hour bender of little to no sleep and taking care of a sick kiddo caught up to me and rather than wake up from a nice snooze after getting off at 7 am, I woke up at 11:20 am. I grabbed the iPhone and the Verizon bag with all its junk in it and shot off to the store. I pulled into the parking lot at 11:45 to find it completely full (for a small VZW store). Walked in the door and the rep that had messaged me the day before came shooting over and said "we're all out..." Rage. All I felt was rage. "Just kidding, we got another shipment this morning. All three colors."

    They put me in the queue and told me it'd be about 30 minutes, which I agreed to so I could have a look at cases as I had accidentally left THAT on the counter four hours away as well, and I am nit picky to the day I die about cases. Not even five minutes later I was swept up by a sales rep I had never seen before in my life. Literally. He leads me awkwardly around this huge display of Beats and Mophie cases, then back the opposite way and I ask if we could sit somewhere, anywhere as I hadn't slept well and he led me up to one of the standing bars, of course.

    He goes through the motions, finds my account, I slap the iPhone in his hand and he looks absolutely horrified, then mentions he's only been on the floor for three days. He asks me to remove the Touch ID so he can take the phone into the back and call Verizon as he knew how to exchange Samsung for Samsung but not Apple for Samsung. I took it with a grain of salt and removed my Touch ID and away he went. I literally stood at the standing bar for 20 minutes without a peep from this kid. He totally popped smoke and I thought he may have been dressed as a Verizon employee and absconded with my million dollar dinosaur. Eventually, another rep tells me on his way by that so and so was still in back with the store manager going through the motions with Verizon over the phone, and this rep hands me back my iPhone so that I will "have something to do while I waited for so-and-so." I thanked him, but couldn't stand anymore so I went and sat at the accessories bar and watched other customers coming in and getting their new Note 7's or finishing up the exchange process and started to get anxious.

    About 20 minutes later, the kid pops back up with a black Note 7 under his arm, and without the bag with all the iPhone junk and accessories. I asked if he had returned the items and credited my account and he said that he had, and then I reminded him I wanted silver and not black this time and he gets a little flustered and heads into the back and comes back with it. He sets the Note down and takes my phone and proceeds to try and factory reset it even though the upgrade approval hadn't come through from Verizon yet. I take the iPhone back, and the rep that handed me back my phone earlier over hears and tells the kid that he needs to call Verizon back right now and get the upgrade reset right now because it should have been automatic. The kid then tells me that "you are so boss, Carly, thank you so much for your patience. You're really boss."

    I'm like "what the F does that even mean? I'm ten years older than you, I don't get what the hell you're trying to say to me." and I learned today that "you are boss" apparently means "you're awesome." So he goes into the back, yet again, to call Verizon and sweeps my silver Note 7 away with him. I'm beyond flustered at this point because it's now been TWO HOURS. I understand it's relaunch day, but good grief. Why isn't this kid shadowing another rep instead of working the floor? I get up and march out the front door, straight to my truck, and hop in, roll up the windows are start screaming like a banshee because I'm tired and cranky and I don't want to be tired and cranky to the new guy. I go back inside just in time to meet the kid back at the accessory bar. The upgrade is reset, they can't get around the $20 upgrade fee for some reason but he guarantees it'll be credited back to my account, then he scans my new Note, then before he even opens the box proceeds to once again try to factory reset my iPhone. I watched in horror as he wiped it, then proceeded to set it aside and open the box and setup my phone for me. I should have stopped him, but like I said, I didn't want to be tired and cranky to the new guy. I've tolerated his weird lingo I can't possibly understand through the age gap, he's been snapping on a piece of gum since the first phone call and setting my nerves on fire, and he wiped my phone that I've been precariously balancing half my work and National Guard contacts on via Smart Switch for 2 years now, and now he's trying to rush me out the door.

    I snatched my Note from him, and the box and the Tech 21 Evo Wallet case I'd picked out, and blew out the door before he could thank me for coming. Maybe it was just amplified because I was tired, but I think that is one of the worst experiences I've ever had with the VZW corporate store here. I don't even know if anything was actually credited to my bill, and don't know if I'm eligible for the $25 deal from Samsung. I think I'll sleep on it (someday, ha!) and try and figure out if the iPhone accessories were credited to my account, etc.

    What a nightmare. I'm glad that's over. I think I need to take a break from Big Red for awhile and hide out at home whenever there's another launch etc.
    09-22-2016 04:29 AM
  24. Allnicksgone's Avatar
    All I can speak to is the corporate store that I deal with. That being said......

    I've heard people saying that the New Note 7s are/were being sold to people that didn't/don't have Note 7s. How do you KNOW they didn't return their phone and advised they wanted the NEW one when available? In this situation if you DON'T know all the facts it would look like a NEW sale.

    Again I am speaking about my store. The ONLY people that got them yesterday were people that are/were on their list. I talked with my friend @ "lunch" and he said from yesterday and today, as of the time he left the floor there is 1 phone up for exchange/sale. As the rest are spoken for. They are however only giving people 24 hours to do the swap/double-exchange/re-purchase.
    I was able to go through the process of ordering a note 7 on the Verizon website, as a new customer, and pick up the same day at my local store.

    I did not compete the order as I only started the process to see if my color was in stock there. But there was nothing to stop other new customers from doing so.
    jackash0912 and Shamshi-Adad like this.
    09-22-2016 04:33 AM
  25. WalkingHorse's Avatar
    Whats the green light on the edge people are talking about? I have a green battery icon now, but nothing on the edge?
    It's the Night Clock. Some of us use our phones as an alarm/bedside clock at night. The green battery doesn't bother me (much lol) other than the Night Clock. It really stands out. Oh well. It is what it is.
    Shamshi-Adad likes this.
    09-22-2016 06:14 AM
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