10-12-2016 12:39 PM
3,177 ... 102103104105106 ...
tools
  1. WalkingHorse's Avatar
    All I can speak to is the corporate store that I deal with. That being said......

    I've heard people saying that the New Note 7s are/were being sold to people that didn't/don't have Note 7s. How do you KNOW they didn't return their phone and advised they wanted the NEW one when available? In this situation if you DON'T know all the facts it would look like a NEW sale.

    Again I am speaking about my store. The ONLY people that got them yesterday were people that are/were on their list. I talked with my friend @ "lunch" and he said from yesterday and today, as of the time he left the floor there is 1 phone up for exchange/sale. As the rest are spoken for. They are however only giving people 24 hours to do the swap/double-exchange/re-purchase.
    The reason I know is that ANYONE can place an order for a new Note 7 online and have it available for store pickup (subject to inventory) in two hours.
    jackash0912 and Shamshi-Adad like this.
    09-22-2016 06:17 AM
  2. WalkingHorse's Avatar
    Verizon is incorrectly processing these as returns and not as warranty swap. No money should be changing hands on these transactions.
    The only way there should/could be a charge is if you are getting your replacement N7 at a location that has a different local tax rate from the location you originally purchased.
    keepnitreel and Shamshi-Adad like this.
    09-22-2016 06:20 AM
  3. From A Buick 8's Avatar
    The only way there should/could be a charge is if you are getting your replacement N7 at a location that has a different local tax rate from the location you originally purchased.
    That make sense kind of, but there should not even be a transaction that needs to be taxed IMO.

    But hey my replacement note is shown as shipped howeveri do not have an estimated delivery date yet. I have not asked about the $25 credit yet.
    WalkingHorse and Shamshi-Adad like this.
    09-22-2016 06:44 AM
  4. negreenfield's Avatar
    Has anyone with a business account had any luck with this situation? I'm basically stuck in limbo since our IT department has no idea, the mobile departement cannot be contacted directly and is basically saying our company has no stance. I called Verizion and they stated I have to go through our Business Consultant. So I'm basically stuck waiting. I'm tempted to go to a store and at least try. I have a receipt at least.
    09-22-2016 07:09 AM
  5. From A Buick 8's Avatar
    Has anyone with a business account had any luck with this situation? I'm basically stuck in limbo since our IT department has no idea, the mobile departement cannot be contacted directly and is basically saying our company has no stance. I called Verizion and they stated I have to go through our Business Consultant. So I'm basically stuck waiting. I'm tempted to go to a store and at least try. I have a receipt at least.
    can not hurt to try
    09-22-2016 07:34 AM
  6. wheresmy600's Avatar
    Since I read so many nightmare stories here yesterday, I was prepared for the worst. However, except for the one hour wait in line, everything went well. The CSR never asked about the accessories, box, or anything. He just swapped out the phone and gave me the box with all accessories. There was no tax or anything charged. I did notice, however that other CSR's were asking others about the box and the accessories. I meant to bring both, but ended up coming straight from work and did not even think about it. I did check my account to make sure the taxes weren't somehow billed, and I see that I was credited for the one installment payment for the phone of $36.00, and was not billed for taxes. Taxes never even came up. One thing though, every transaction with the swiper thing that the CSR's use had to be taken to a manager to put in some type of code. Maybe that was the override for charging taxes? I don't know ...
    jordankreationz likes this.
    09-22-2016 08:22 AM
  7. From A Buick 8's Avatar
    Since I read so many nightmare stories here yesterday, I was prepared for the worst. However, except for the one hour wait in line, everything went well. The CSR never asked about the accessories, box, or anything. He just swapped out the phone and gave me the box with all accessories. There was no tax or anything charged. I did notice, however that other CSR's were asking others about the box and the accessories. I meant to bring both, but ended up coming straight from work and did not even think about it. I did check my account to make sure the taxes weren't somehow billed, and I see that I was credited for the one installment payment for the phone of $36.00, and was not billed for taxes. Taxes never even came up. One thing though, every transaction with the swiper thing that the CSR's use had to be taken to a manager to put in some type of code. Maybe that was the override for charging taxes? I don't know ...
    I think most of the folks paying the taxes have been the ones who have had the phone shipped. we are being told that we will get a credit back for the taxes when the re-called note has been returned.
    keepnitreel likes this.
    09-22-2016 08:25 AM
  8. keepnitreel's Avatar
    I think most of the folks paying the taxes have been the ones who have had the phone shipped. we are being told that we will get a credit back for the taxes when the re-called note has been returned.
    That sounds like what's going on..

    When I did the double exchange. I was credited $3 and change for the tax difference between the N7 and S7edge.. When I exchanged the S7edge. I was charged the same tax difference of $3 and change.. So basically it all equaled out...

    It's nice having 3 OEM chargers, 3 headphones and miscellaneous adapters. Oh... plus a 256gb sd card, new version Gear VR and a total of $40 Samsung pay too....
    Shamshi-Adad likes this.
    09-22-2016 08:42 AM
  9. skatergirl's Avatar
    So I just looked at my bill which is due the 29th and it appears that they credited me for the first month of my device payment plan. My bill is 36 dollars cheaper than it was this morning and there is an adjustment on my account reflected that deduction. Did anyone else experience this? I actually completely forgot about the 25 dollar credit and I'm not sure if that will be applied on the next billing cycle or what the deal is. Maybe they'll just extend my device payment a month instead which is ok too.
    It looks like I was credited a device payment as well as the $25 bill credit.
    09-22-2016 08:50 AM
  10. skatergirl's Avatar
    Behold the drama of my Note 7 replacement saga.

    Last Sunday (9/11), I stopped off at a Verizon corporate store four hours from home with nothing but my Onyx Black Note 7 and the charger. I told them I wanted to trade it for another Samsung until the replacements came in, but because they were the tiniest Verizon corporate store in the history of man they only had the regular S7, and I didn't want to give in to a "way smaller" phone so they offered me an iPhone 6S+. I figured "why not" and did the trade. They didn't ask for the cable, or any accessories, but I left it on the counter by accident in my hurry to get started on my drive home.

    Fast forward to the iPhone 7 launch, I tried to be clever and sneak in under the "14 day return policy" and get the iPhone 7 as a "loaner," because why not try all the candies in the box, and got denied. I could either keep the iPhone 6S+ forever and ever and receive a $100 bill credit, or hold my horses for the Note 7. I decided to hold my horses and hold on for the Note 7, and the sales rep promised to text me when the Note 7's arrived.

    Keep in mind, I live in podunk Kalispell, MT, and am on a first name basis with the reps at my corporate store, so when she said she'd text me I knew she would. Fast forward through the weekend, and to the 20th, lo and behold, the sales rep texted me and told me to come on in for some tasty Note 7 deliverance. Unfortunately, I was too tired for tasty Note deliverance after working graveyard on a 12 on and 12 off shift and having failed to have gotten any sleep at all due to one sick minion that day, so I decided to go in on the 21st, today, and snag my new Note.

    To my horror, my 48 hour bender of little to no sleep and taking care of a sick kiddo caught up to me and rather than wake up from a nice snooze after getting off at 7 am, I woke up at 11:20 am. I grabbed the iPhone and the Verizon bag with all its junk in it and shot off to the store. I pulled into the parking lot at 11:45 to find it completely full (for a small VZW store). Walked in the door and the rep that had messaged me the day before came shooting over and said "we're all out..." Rage. All I felt was rage. "Just kidding, we got another shipment this morning. All three colors."

    They put me in the queue and told me it'd be about 30 minutes, which I agreed to so I could have a look at cases as I had accidentally left THAT on the counter four hours away as well, and I am nit picky to the day I die about cases. Not even five minutes later I was swept up by a sales rep I had never seen before in my life. Literally. He leads me awkwardly around this huge display of Beats and Mophie cases, then back the opposite way and I ask if we could sit somewhere, anywhere as I hadn't slept well and he led me up to one of the standing bars, of course.

    He goes through the motions, finds my account, I slap the iPhone in his hand and he looks absolutely horrified, then mentions he's only been on the floor for three days. He asks me to remove the Touch ID so he can take the phone into the back and call Verizon as he knew how to exchange Samsung for Samsung but not Apple for Samsung. I took it with a grain of salt and removed my Touch ID and away he went. I literally stood at the standing bar for 20 minutes without a peep from this kid. He totally popped smoke and I thought he may have been dressed as a Verizon employee and absconded with my million dollar dinosaur. Eventually, another rep tells me on his way by that so and so was still in back with the store manager going through the motions with Verizon over the phone, and this rep hands me back my iPhone so that I will "have something to do while I waited for so-and-so." I thanked him, but couldn't stand anymore so I went and sat at the accessories bar and watched other customers coming in and getting their new Note 7's or finishing up the exchange process and started to get anxious.

    About 20 minutes later, the kid pops back up with a black Note 7 under his arm, and without the bag with all the iPhone junk and accessories. I asked if he had returned the items and credited my account and he said that he had, and then I reminded him I wanted silver and not black this time and he gets a little flustered and heads into the back and comes back with it. He sets the Note down and takes my phone and proceeds to try and factory reset it even though the upgrade approval hadn't come through from Verizon yet. I take the iPhone back, and the rep that handed me back my phone earlier over hears and tells the kid that he needs to call Verizon back right now and get the upgrade reset right now because it should have been automatic. The kid then tells me that "you are so boss, Carly, thank you so much for your patience. You're really boss."

    I'm like "what the F does that even mean? I'm ten years older than you, I don't get what the hell you're trying to say to me." and I learned today that "you are boss" apparently means "you're awesome." So he goes into the back, yet again, to call Verizon and sweeps my silver Note 7 away with him. I'm beyond flustered at this point because it's now been TWO HOURS. I understand it's relaunch day, but good grief. Why isn't this kid shadowing another rep instead of working the floor? I get up and march out the front door, straight to my truck, and hop in, roll up the windows are start screaming like a banshee because I'm tired and cranky and I don't want to be tired and cranky to the new guy. I go back inside just in time to meet the kid back at the accessory bar. The upgrade is reset, they can't get around the $20 upgrade fee for some reason but he guarantees it'll be credited back to my account, then he scans my new Note, then before he even opens the box proceeds to once again try to factory reset my iPhone. I watched in horror as he wiped it, then proceeded to set it aside and open the box and setup my phone for me. I should have stopped him, but like I said, I didn't want to be tired and cranky to the new guy. I've tolerated his weird lingo I can't possibly understand through the age gap, he's been snapping on a piece of gum since the first phone call and setting my nerves on fire, and he wiped my phone that I've been precariously balancing half my work and National Guard contacts on via Smart Switch for 2 years now, and now he's trying to rush me out the door.

    I snatched my Note from him, and the box and the Tech 21 Evo Wallet case I'd picked out, and blew out the door before he could thank me for coming. Maybe it was just amplified because I was tired, but I think that is one of the worst experiences I've ever had with the VZW corporate store here. I don't even know if anything was actually credited to my bill, and don't know if I'm eligible for the $25 deal from Samsung. I think I'll sleep on it (someday, ha!) and try and figure out if the iPhone accessories were credited to my account, etc.

    What a nightmare. I'm glad that's over. I think I need to take a break from Big Red for awhile and hide out at home whenever there's another launch etc.
    This procedure has definitely worn on people. Hope you got some rest.
    09-22-2016 08:50 AM
  11. From A Buick 8's Avatar
    That sounds like what's going on..

    When I did the double exchange. I was credited $3 and change for the tax difference between the N7 and S7edge.. When I exchanged the S7edge. I was charged the same tax difference of $3 and change.. So basically it all equaled out...

    It's nice having 3 OEM chargers, 3 headphones and miscellaneous adapters. Oh... plus a 256gb sd card, new version Gear VR and a total of $40 Samsung pay too....
    Wow you made out like a bandit.
    keepnitreel likes this.
    09-22-2016 09:01 AM
  12. felloffthetruck's Avatar
    Everyone with a Silver Verizon replacement do you have a single bar code sticker on your box or double stickers (new one on top of old) ?

    I have the black with double stickers and that just seems fishy to me.
    09-22-2016 09:10 AM
  13. Preach2k's Avatar
    Verizon just gave me the new phone out of the box.They kept everything else.
    09-22-2016 09:12 AM
  14. skatergirl's Avatar
    Verizon just gave me the new phone out of the box.They kept everything else.
    Verizon has been so inconsistent.
    09-22-2016 09:46 AM
  15. Cre8tive's Avatar
    Verizon has been so inconsistent.
    This.

    And do we have any recourse after the fact, or is it a lost cause?
    09-22-2016 09:56 AM
  16. skatergirl's Avatar
    This.

    And do we have any recourse after the fact, or is it a lost cause?
    All I would suggest is if you were forced to give back accessories, you may want to call Verizon and ask to speak to a supervisor and reference this thread and all the users who kept their accessories.
    09-22-2016 09:59 AM
  17. Preach2k's Avatar
    Did you guys make sure that you got the $25 store credit? Mine will be $25 off my next bill.
    pauldroidr2d2 likes this.
    09-22-2016 10:09 AM
  18. skatergirl's Avatar
    Did you guys make sure that you got the $25 store credit? Mine will be $25 off my next bill.
    I did receive an email confirming the $25 bill credit.
    09-22-2016 10:26 AM
  19. blackhawk77#WN's Avatar
    I am on a huge business account and had no problem getting them to ship me a new phone. I went through *611.
    Has anyone with a business account had any luck with this situation? I'm basically stuck in limbo since our IT department has no idea, the mobile departement cannot be contacted directly and is basically saying our company has no stance. I called Verizion and they stated I have to go through our Business Consultant. So I'm basically stuck waiting. I'm tempted to go to a store and at least try. I have a receipt at least.
    09-22-2016 10:28 AM
  20. maf113's Avatar
    Corporate Store, Lacey, WA:

    9/21 in the AMI was told they were out of the ones that came in. I decided to call again in the afternoon and the store got another batch in. When I got to the store and checked in I was told I was number 4 in the queue. After about a 30 minute wait April came over to help. She was friendly and supportive. Everything went very smoothly once she found my receipt for the screen protector I had bought with the phone. I had the old phone in the box without any of the accessories or S-pen. She only looked at the phone and turned it on to see if it worked. Never looked any further and did not seem to care about the accessories. They did not have the glass protector I had so they install a Zagg dry install Full-Body (front and back).
    Overall my experience at the store was positive.
    From A Buick 8 and Kalkarni00 like this.
    09-22-2016 10:39 AM
  21. bertsirkin's Avatar
    Verizon just gave me the new phone out of the box.They kept everything else.
    They did the same for me, but I called that evening, and they held the box for me to pickup. You have to do that quickly, as I was told they ship the boxes back each morning.
    09-22-2016 10:42 AM
  22. HaVoK_C89's Avatar
    Woohoo!!! Just got a call from my Authorized Dealer, they got 3 phones in and have mine already set aside for me with my name on it. I also confirmed with them that all I needed was to bring my phone and that I COULD KEEP ALL ACCESSORIES, they said yes that was all I needed. Ugh, can't wait to get off from work now lol.
    Shamshi-Adad likes this.
    09-22-2016 10:48 AM
  23. Booboo48's Avatar
    Returned mine last night at corporate store in Hanover MA , csr was friendly, didn't get to keep accessories but wasn't a big deal for me. Thanks to this forum I was aware to check the Spen for a rattle and that it came out easily and that there was no gap on the edge of the edge screen. Was there 20 minutes and only had to pay difference on Verizon tempered glass screen protector after $25 credit. The box had the black square and said made in Korea ... did the update and have a green battery, gonna miss this thread as I've been following it since the recall started, the media is useless, I came here to be with the people. ... on to the next topic.... now to enjoy the new phone which feels lime a new phone since i now have a tempered screen protector vs the Zagg I had before, thus one fits nicely with otter box commuter
    09-22-2016 10:50 AM
  24. ibcop's Avatar
    Whats the green light on the edge people are talking about? I have a green battery icon now, but nothing on the edge?
    It will show up with the clock and such if you use the edge feature.
    09-22-2016 10:57 AM
  25. ibcop's Avatar
    Everyone with a Silver Verizon replacement do you have a single bar code sticker on your box or double stickers (new one on top of old) ?

    I have the black with double stickers and that just seems fishy to me.
    I'm guessing that means they went in and replaced the battery of a device already manufactured.
    felloffthetruck likes this.
    09-22-2016 10:59 AM
3,177 ... 102103104105106 ...

Similar Threads

  1. Sprint Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 977
    Last Post: 10-12-2016, 12:43 PM
  2. Galaxy Note 7 Stuck in the Re-boot Sreen
    By JordanTablet in forum Samsung Galaxy Note 7
    Replies: 11
    Last Post: 09-17-2016, 12:28 AM
  3. Replies: 3
    Last Post: 09-08-2016, 12:48 AM
  4. What's up Video not opening on note 7
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 09-02-2016, 01:57 PM
LINK TO POST COPIED TO CLIPBOARD