10-12-2016 12:39 PM
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  1. miyanc's Avatar
    Has anyone confirmed the renew date after replacements.

    Mine shows 10-20, which is not the original date.
    09-26-2016 08:41 AM
  2. From A Buick 8's Avatar
    So for those that had their replacement Notes shipped to them, have you sent back your old note yet?
    09-26-2016 01:45 PM
  3. gladstone03's Avatar
    Yes. There was a return label in my account in the messages area.
    09-26-2016 08:15 PM
  4. trucksmoveamerica#AC's Avatar
    So for those that had their replacement Notes shipped to them, have you sent back your old note yet?
    I haven't. No shipping labels told to take it to Corp store, store said they can only send it in when allowed to, called again and told they are sending out special boxes now.

    Can someone post a picture of Verizon return shipping label. I think I am just going to pay for shipping myself and send it ups ground. Anyone know of a reason I shouldn't do this?
    09-26-2016 08:56 PM
  5. From A Buick 8's Avatar
    I haven't. No shipping labels told to take it to Corp store, store said they can only send it in when allowed to, called again and told they are sending out special boxes now.

    Can someone post a picture of Verizon return shipping label. I think I am just going to pay for shipping myself and send it ups ground. Anyone know of a reason I shouldn't do this?
    If you are going to ship it, why not just print the return label from "my Verizon". I think i am going to try my local corp store, i had a chat session with verizon this morning that he thought just taking it back to store would work and that they store would refund the extra taxes i paid plus give me the $25 credit.
    09-27-2016 07:02 AM
  6. From A Buick 8's Avatar
    Yes. There was a return label in my account in the messages area.
    When did you ship it back, did you ship just the phone. Have you received credit for the extra taxes (if you paid them)
    09-27-2016 07:04 AM
  7. Jewels81's Avatar
    I'm going to try again today to exchange my note7. I'm ready to get this over with.
    From A Buick 8 and Razz like this.
    09-27-2016 07:09 AM
  8. trucksmoveamerica#AC's Avatar
    If you are going to ship it, why not just print the return label from "my Verizon". I think i am going to try my local corp store, i had a chat session with verizon this morning that he thought just taking it back to store would work and that they store would refund the extra taxes i paid plus give me the $25 credit.
    My local Verizon store would take it, but only put it in the pile and ship it when they ship the others when they get the ok to do so, and who knows when that would happen. They would not process the refund.

    I wasn't going to do that, because good chance it never gets scanned. The phones are going to be sent back in bulk and most of them are already processed, so when Verizon receives them they might go straight to the returned pile and not be scanned to speed things up. And I wasn't wanting to leave the phone without a processed return receipt or a recieved receipt.

    I have to deal with the Sioux city, Iowa store, and they do about nothing for you if customer service sends you there. When they hear the words customer service, they treat you as a enemy. The customer rep I called while at the store said they can do it, she chuckled, all they have to do is blah blah blah. This store is so bad, one time customer service said I can upgrade early due to a strange reason and sent me to the store, notated my account. I drive the hour to get there and of course the store refused. Called customer service, they called the store, still no. So customer service said obviously I wasn't going to get the phone that day. So she overnight a phone to me, gave the $200 phone to me free and since I wasted my time she gave me a $250 credit on my bill. I was obviously talking to a supervisor.

    So go ahead and try your store, you might have better outcome, I had to deal with the worst store there is when it comes to working with customer service, they won't do it.
    bbqdroid likes this.
    09-27-2016 07:27 AM
  9. From A Buick 8's Avatar
    My local Verizon store would take it, but only put it in the pile and ship it when they ship the others when they get the ok to do so, and who knows when that would happen. They would not process the refund.

    I wasn't going to do that, because good chance it never gets scanned. The phones are going to be sent back in bulk and most of them are already processed, so when Verizon receives them they might go straight to the returned pile and not be scanned to speed things up. And I wasn't wanting to leave the phone without a processed return receipt or a recieved receipt.

    I have to deal with the Sioux city, Iowa store, and they do about nothing for you if customer service sends you there. When they hear the words customer service, they treat you as a enemy. The customer rep I called while at the store said they can do it, she chuckled, all they have to do is blah blah blah. This store is so bad, one time customer service said I can upgrade early due to a strange reason and sent me to the store, notated my account. I drive the hour to get there and of course the store refused. Called customer service, they called the store, still no. So customer service said obviously I wasn't going to get the phone that day. So she overnight a phone to me, gave the $200 phone to me free and since I wasted my time she gave me a $250 credit on my bill. I was obviously talking to a supervisor.

    So go ahead and try your store, you might have better outcome, I had to deal with the worst store there is when it comes to working with customer service, they won't do it.
    I see what you mean, if they are not able to process the refund i am not leaving the phone.

    Did you try to print the label from you "My Verizon" area on the verizon website. You can search for return label and it should come up.
    09-27-2016 07:49 AM
  10. trucksmoveamerica#AC's Avatar
    I see what you mean, if they are not able to process the refund i am not leaving the phone.

    Did you try to print the label from you "My Verizon" area on the verizon website. You can search for return label and it should come up.
    I'll try that. I just want to get it shipped back and close this chapter and move on.
    Jewels81 likes this.
    09-27-2016 07:50 AM
  11. tntiger's Avatar
    I'll try that. I just want to get it shipped back and close this chapter and move on.
    I'm with you . . . after multiple calls and two trips to my local corporate store, one attempted chat and multiple calls to 611, I finally got through to a 611 agent that would place an order for my replacement phone however it's not shipping until October 12. What a fiasco and now I'm reading this thread with the latest problem regarding the return of the original Note 7. I'm not sure I trust my local store to handle it correctly. I guess I'll have to wait until the replacement arrives to see what I'm supposed to do.

    For the record, they told me that I have to return everything that came with the original phone. On a bright note they've already applied the $25 credit to my account (though I'm not sure that $25 covers the hours I've spent trying to return/replace this darn thing).
    09-27-2016 08:48 AM
  12. From A Buick 8's Avatar
    I'll try that. I just want to get it shipped back and close this chapter and move on.
    I drove over to my local Corp Verizon store at lunch and i was told that they can not process the return of the recalled note 7, my only option was to ship the unit back to them. They gave me an old FedEx box to ship it back in and tried to print the return label for me but they FedEx servers were down (or some such BS). So i left with the old box and they told me i could try and print the label myself from the Verizon website. So that is what i am going to do.

    Post Script:
    So i printed the return label from My Verizon .com and the label is for USPS. I will drop[ off the box on my way home and hope for the best.
    09-27-2016 11:29 AM
  13. Jewels81's Avatar
    Of course i call my corporate store and they have know note 7 in stock for me to exchange so I'm just going to call and see if they can ship me one. Hopefully over night it
    From A Buick 8 likes this.
    09-27-2016 12:47 PM
  14. Jewels81's Avatar
    *no
    09-27-2016 12:48 PM
  15. Torch4x4's Avatar
    I received my new Note 7 from Verizon by mail and the returning label, it is safe to return the old note7 in the same box?
    Do I need to return the accessories?
    09-27-2016 01:44 PM
  16. Jewels81's Avatar
    Ok just got off phone with customer service and they said they don't have my blue in stock but will October 12th. So they are sending me my blue coral replacement (2 day shipping) by October 12th. She said it might be sooner if they get them in earlier. She told me since I've called to replace note7 that I wouldn't be charged the restocking fee. She said my agreement will be started over again. Right now i don't care lol. I just want it over with. She said my card will be charged taxes again but I will get the money back when they receive my recalled note7. Didn't even bother to ask about accessories cause she probably tell me that they need them. I rather just keep spen anyways. She said there will be a shipping envelope or whatever for me to send phone back. So hoping it comes before October 12th but atleast i know it will be taken care of.
    09-27-2016 02:34 PM
  17. Jewels81's Avatar
    So by time i get replacement I'll probably be too late to try for the vr promo. Oh well at least I'll hopefully have a worry free phone😊
    09-27-2016 02:55 PM
  18. antman451's Avatar
    New one showed up via FedEx yesterday. No return label. Called customer service to ask for one. They said right now to just hold on to it until further instruction...?
    09-27-2016 03:10 PM
  19. Tanooki2's Avatar
    I've tried to exchange my Note 7 for a replacement at 3 different Verizon stores and none have the replacements in stock (blue coral). My closest store put my name on a list and said that they give the replacements out first-come-first serve. The other stores didn't mention a list.

    My question is, what if the replacements don't come before the 9/30 deadline?
    09-27-2016 03:18 PM
  20. Jay Sacks's Avatar
    Also received fedx replacement without a return label. Customer service had me print a usps label from my verizon.
    Dropped by the Corp store to just give to them instead, but they did not want to process the return.
    I was told to just return the phone by mail, no accessories. The Spen is an accessory, so I kept that as well. Verizon has handled this as poorly as possible...imho.
    09-27-2016 04:00 PM
  21. Tisha722's Avatar
    I've tried to exchange my Note 7 for a replacement at 3 different Verizon stores and none have the replacements in stock (blue coral). My closest store put my name on a list and said that they give the replacements out first-come-first serve. The other stores didn't mention a list.

    My question is, what if the replacements don't come before the 9/30 deadline?
    I agree, all of my local stores are out and the 30th is Friday. I still don't understand why they sold the phones before recalled phones were replaced. Just out to make money.
    09-27-2016 05:38 PM
  22. kathy2343's Avatar
    Un. Be. Lievable.

    I called FIVE local Verizon corporate stores today, and none of them has a single Note 7 in any color. Chat at Verizonwireless.com first told me my device is not affected (WRONG! And wouldn't they be liable if it then exploded?), then that I could get one by 10/5. Second chat only minutes later gave me all kinds of confusing information, including a supposed 10/12 ship date, and then cut me off and resumed with a new agent. Thankfully he knew what was going on and put his supervisor on the line to approve a replacement. But I had to provide a credit card to pay for tax (supposedly not to be billed until it ships). I figure I'll keep checking local stores and cancel the online order if one shows up locally first.

    Supply chain is Samsung's fault, not Verizon's, but good grief--how can they not have accurate information for their reps as a top priority on a major news story like this?

    Final rant--what is up with restarting the clock so that I had to agree to 24 payments when I've already made one--they'd better credit it! That means I may be eligible for an upgrade at least a couple of months later than originally; I will NOT be happy if that happens.

    What a mess. I thought Samsung had handled it poorly, but I think Verizon has done even worse.
    09-27-2016 07:16 PM
  23. timmo's Avatar
    Also received fedx replacement without a return label. Customer service had me print a usps label from my verizon.
    Dropped by the Corp store to just give to them instead, but they did not want to process the return.
    I was told to just return the phone by mail, no accessories. The Spen is an accessory, so I kept that as well. Verizon has handled this as poorly as possible...imho.
    I'm doing the same. I just printed a shipping label on My Verizon using the ORIGINAL August order to return it, and will USPS it tomorrow. I want this done and over with. I originally had it shipped to me (pre-ordered), I bought a replacement last week over the phone (on 9/20) in which they charged my credit card full price (because I originally bought it outright) and they shipped it out to me via FedEx (along with giving me the $25 bill credit), telling me to ship back the recalled device at which point they will refund me (I guess it will just be a refund on the original recalled device). I hope it happens! I have low confidence with how this is all being handled. I don't trust going to a corporate store in order to get my full refund immediately based on what I'm reading (and I do not want to waste my time). I'm just returning the phone itself in the box with nothing else. This forum has been great therapy in trying to get through this! Boy what a horrible ride this has been, Verizon/Samsung! We all need to get back to normal living again...
    09-27-2016 09:17 PM
  24. racquetballer's Avatar
    WoW! What a hassle people having their contract extended.. I pre-ordered my Note 7 and had my Coral Blue Note exchanged at a Corp Store on 9/21/16. Same contract date as when ordered and UDP still intact...
    09-27-2016 10:22 PM
  25. IncredibleJedi's Avatar
    Un. Be. Lievable.

    I called FIVE local Verizon corporate stores today, and none of them has a single Note 7 in any color. Chat at Verizonwireless.com first told me my device is not affected (WRONG! And wouldn't they be liable if it then exploded?), then that I could get one by 10/5. Second chat only minutes later gave me all kinds of confusing information, including a supposed 10/12 ship date, and then cut me off and resumed with a new agent. Thankfully he knew what was going on and put his supervisor on the line to approve a replacement. But I had to provide a credit card to pay for tax (supposedly not to be billed until it ships). I figure I'll keep checking local stores and cancel the online order if one shows up locally first.

    Supply chain is Samsung's fault, not Verizon's, but good grief--how can they not have accurate information for their reps as a top priority on a major news story like this?

    Final rant--what is up with restarting the clock so that I had to agree to 24 payments when I've already made one--they'd better credit it! That means I may be eligible for an upgrade at least a couple of months later than originally; I will NOT be happy if that happens.

    What a mess. I thought Samsung had handled it poorly, but I think Verizon has done even worse.
    Just a heads-up: Instead of calling five different corporate stores, to save time, you may just search for the phone on Verizon's website and then click the option to check for availability around you.

    Each color of the N7 will show up as different inventory. So like in my local area, all corporate stores are out of black and blue, but one store has silver currently available (basically check each color, or the color you want). The online inventory isn't updated right away, though when N7's were in stock, that was one way I kept track of stores around me.

    You can also just call up Verizon's customer service, and if you have a helpful rep, just give them the zipcode you're in and they can look up stores in your area with inventory (closer to realtime than Verizon's website). I got lucky that inventory had just arrived at my closest corporate store when I called in (which wasn't reflected online), so I sped over and exchanged.
    keepnitreel likes this.
    09-27-2016 10:41 PM
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