10-12-2016 12:39 PM
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  1. blackhawk77#WN's Avatar
    I called them yesterday to send the box and they told me to just wait for a text in the next week or so. They also charged the replacement to our corporate account and my original was on my credit card. By default they are going to credit back my credit card when they receive the phone so I need to sort that out because I don't think my company will be very happy.
    From A Buick 8 likes this.
    10-04-2016 09:57 AM
  2. From A Buick 8's Avatar
    Did they credit your account the shipping. They put a $30 credit on my account for shipping, cover shipping, insurance, and signature. I felt it signature required fit the occasion, LOL.

    Anyway, next day got the text and the box came a couple days later, so I used the box and got a $30 credit.
    They instructed me to print the return label from Verizon.com, so i was not out of pocket for any shipping cost. As a side note, i never did receive that "Special" box.

    The recalled Note 7 arrived at their Fort Worth TX facility yesterday, so i will see if i get the extra sales tax refunded.
    10-04-2016 01:11 PM
  3. tracer64's Avatar
    I have been to the Middletown Ohio store 4 times and a different story everytime told me to keep using my note 7 even after I told them Samsung said turn it off,they are liars and cheats they monkey with Bill everytime we go in we have a new charge for a buck or two scammers and cheats in my opinion .they lost my faith when they lied to my face.i called ceo and then customer care got new one ordered and on its way 6 to 10 days but I've already waited 6 weeks for a phone that explodes.so I can't wait to see what this one does.best bet call costumer care .
    10-04-2016 01:21 PM
  4. Jewels81's Avatar
    Got a text from Verizon saying my replacement blue coral note 7 will be shipping soon. Checked my account and saw where they took the taxes out again for it. Said I'll get text when it ships. Hopefully tomorrow. If so then they got it a week earlier than they estimated which was the 12th.
    10-04-2016 09:47 PM
  5. Jewels81's Avatar
    Just noticed my bill went down $36 and some change. Must been where they took off first month payment on recalled note.
    From A Buick 8 likes this.
    10-05-2016 12:03 AM
  6. Jewels81's Avatar
    Just got my tracking info and verizon shipping my replacement note 7 thru ups. Almost over yay😊
    10-05-2016 05:16 AM
  7. Tisha722's Avatar
    I have a feeling I am getting four replacement Notes versus the two I am supposed to receive. It appears VZ didn't cancel the original order like they stated. Also they are supposed to ship today but it doesn't appear anything is moving. I don't see tracking for FedEx or UPS using the spps
    10-05-2016 04:22 PM
  8. From A Buick 8's Avatar
    Just noticed my bill went down $36 and some change. Must been where they took off first month payment on recalled note.
    that is what it was for, same thing on mine
    Jewels81 likes this.
    10-05-2016 07:15 PM
  9. mrocha85's Avatar
    Here we go a "fixed" version note 7 caught fire on a Southwest airline. I like this phone but damn come on.
    10-05-2016 09:08 PM
  10. tntiger's Avatar
    Here we go a "fixed" version note 7 caught fire on a Southwest airline. I like this phone but damn come on.
    My thoughts exactly. . . I just got my replacement today and finally have it configured like the original . . . then I see this. Not happy!
    10-05-2016 09:31 PM
  11. mrocha85's Avatar
    My thoughts exactly. . . I just got my replacement today and finally have it configured like the original . . . then I see this. Not happy!
    Yeah this is getting old. I regret doing a early upgrade on my note 4. I should have just paid it off and kept it as a back up.
    10-05-2016 09:46 PM
  12. weave majjik's Avatar
    So I did the swap 9/21 and I'm out of my 14 day window to return the phone. Does todays explosion give me any recourse to call Verizon and say look, I really don't even want to bother with this anymore. Would they extend my time to return it completely do you think?
    10-05-2016 10:15 PM
  13. timmo's Avatar
    Verizon sent me email today saying they received my Note 7 recall device and refunded me $0.00. Gee, thanks Verizon. Had to call and spent a long time on the phone...ends up they had to "fill out a form" in order for me to get my full refund on that device. I am so sick of this...so over it all with this phone and them hoarding my money on having to buy it twice with my credit card.
    10-05-2016 11:33 PM
  14. felloffthetruck's Avatar
    I heard that Verizon is giving an extended period to return or exchange your replacement Note 7.

    Anyone heard this?
    10-07-2016 09:03 AM
  15. dant1127's Avatar
    Last VZW update, the recall return/exchange has been extended indefinitely.

    It is my opinion that the shortage of replacements has made it impossible for everyone to swap out their devices within the original short timeframe.
    10-07-2016 09:32 AM
  16. felloffthetruck's Avatar
    I'm talking about getting rid of the replacement Note 7. I'm 3 or 4 days past the 14 day return.
    10-07-2016 10:12 AM
  17. dpham00's Avatar
    Not that I know of. If there is a problem then it would be covered under warranty.

    Why do you want to return?
    10-07-2016 10:15 AM
  18. Jewels81's Avatar
    Just received my replacement blue coral note7. Don't have much time to mess with it til after work but I do see the green battery icon and doesn't bother me a bit lol. Now just to wait for the box to send old note 7 back.
    10-07-2016 01:41 PM
  19. From A Buick 8's Avatar
    Just received my replacement blue coral note7. Don't have much time to mess with it til after work but I do see the green battery icon and doesn't bother me a bit lol. Now just to wait for the box to send old note 7 back.
    I just received my box today, even though i have already sent mine back last week.
    Jewels81 likes this.
    10-07-2016 02:17 PM
  20. Jewels81's Avatar
    I just received my box today, even though i have already sent mine back last week.
    Dang😊
    10-07-2016 02:20 PM
  21. From A Buick 8's Avatar
    Dang
    It is a crazy setup too. had to be expensive to have that box designed and built. I guess i can use it if they (god forbid) recall this one.
    Jewels81 likes this.
    10-07-2016 02:29 PM
  22. IncredibleJedi's Avatar
    So I did the swap 9/21 and I'm out of my 14 day window to return the phone. Does todays explosion give me any recourse to call Verizon and say look, I really don't even want to bother with this anymore. Would they extend my time to return it completely do you think?
    Not sure if you found out already or not, but Verizon is allowing returns for up to 45 days now due to the N7 airplane situation from 3 days ago.


    Edit: The rep I spoke to on the phone this morning did also say if there are any concerns at all, to go to a corporate store and see what they can do.
    felloffthetruck likes this.
    10-07-2016 02:36 PM
  23. felloffthetruck's Avatar
    So I did the swap 9/21 and I'm out of my 14 day window to return the phone. Does todays explosion give me any recourse to call Verizon and say look, I really don't even want to bother with this anymore. Would they extend my time to return it completely do you think?
    If you call and give them hell they will let you return it. Tell them you don't want a phone you can't board a plane with.
    10-07-2016 02:43 PM
  24. ibcop's Avatar
    Not sure if you found out already or not, but Verizon is allowing returns for up to 45 days now due to the N7 airplane situation from 3 days ago.


    Edit: The rep I spoke to on the phone this morning did also say if there are any concerns at all, to go to a corporate store and see how they what they can do.
    Where did you see something about 45 days? I was on with Verizon an hour or so ago on an unrelated matter but I asked if any further information on the Note 7 fiasco and she basically said what we already know. Didn't say a word about 45 days return policy.
    10-07-2016 02:44 PM
  25. Jewels81's Avatar
    It is a crazy setup too. had to be expensive to have that box designed and built. I guess i can use it if they (god forbid) recall this one.
    Not funny but lol. Yeah. Hope it doesn't come to that
    10-07-2016 02:47 PM
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