10-12-2016 12:39 PM
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  1. From A Buick 8's Avatar
    Where did you see something about 45 days? I was on with Verizon an hour or so ago on an unrelated matter but I asked if any further information on the Note 7 fiasco and she basically said what we already know. Didn't say a word about 45 days return policy.
    I find it very hard to believe that two verizon reps would give different information, or would not be well informed about company policy.
    10-07-2016 02:52 PM
  2. IncredibleJedi's Avatar
    Where did you see something about 45 days? I was on with Verizon an hour or so ago on an unrelated matter but I asked if any further information on the Note 7 fiasco and she basically said what we already know. Didn't say a word about 45 days return policy.
    Sprint, Verizon will let Samsung Galaxy Note 7 owners trade their replacement devices for any other phone - Recode

    These reps are not all on the same page, yet. My CSR I spoke to on the phone didn't even know about the airplane situation until I told her about it this morning on the phone. She then put me on hold for 5 minutes to find out more info and what Verizon was offering, which was the extended return policy (from 14 days to 45).

    Unless these reps are asked, they likely won't check with the other reps or supervisor around them. I plan on visiting my local corporate store tomorrow morning to see what to do. For folks planning to go to a corporate store, there are employees, managers, and then general managers. The GM is one calling all the shots, so ask to speak with them if employees and managers are not helpful at all. Also, keep in mind that this new issue is still fairly fresh, so Verizon, as well as other carriers, are not all on the same page, yet. Seems like almost everyone is offering some sort of exchange/replacement for replacement N7s, though.
    ibcop likes this.
    10-07-2016 03:06 PM
  3. felloffthetruck's Avatar
    Not that I know of. If there is a problem then it would be covered under warranty.

    Why do you want to return?
    Called Verizon and they said I could return or exchange it for a different phone. Getting sick of all the drama.
    10-07-2016 03:13 PM
  4. Harry Dunn's Avatar
    Called Verizon and they said I could return or exchange it for a different phone. Getting sick of all the drama.
    Did you call your local store or Verizon call center?
    10-07-2016 03:22 PM
  5. ladybrown35's Avatar
    Called Verizon and they said I could return or exchange it for a different phone. Getting sick of all the drama.
    Me too I'm over it at this point!
    neutron likes this.
    10-07-2016 03:24 PM
  6. Harry Dunn's Avatar
    Does it matter if we are outside of the 14 day period?
    10-07-2016 03:25 PM
  7. felloffthetruck's Avatar
    Did you call your local store or Verizon call center?
    The Verizon 800#
    First time they told me no dice. Called back a couple hours later and their tune changed all of a sudden.
    10-07-2016 03:27 PM
  8. felloffthetruck's Avatar
    Does it matter if we are outside of the 14 day period?
    It does it you want to return or exchange the Note 7.
    10-07-2016 03:28 PM
  9. Harry Dunn's Avatar
    It does it you want to return or exchange the Note 7.
    Ahh guess I'm SOL then
    10-07-2016 03:29 PM
  10. felloffthetruck's Avatar
    Ahh guess I'm SOL then
    No, I'm 3 days past the 14 days with the replacement Note 7 and they said I could return or exchange it for a different phone.
    Told them I did not want to live with a phone that I could not board a plane with.
    10-07-2016 03:34 PM
  11. skatergirl's Avatar
    It is sounding like you can return the replacements beyond the 14 day window.
    10-07-2016 05:06 PM
  12. IncredibleJedi's Avatar
    It is sounding like you can return the replacements beyond the 14 day window.
    All major carriers will let Samsung Galaxy Note 7 owners trade their replacement devices for any other phone (Update) - Recode

    Yes.
    10-07-2016 05:09 PM
  13. jettie1767's Avatar
    Called customer service and they were clueless. I don't understand why it is so hard to work with Verizon.
    Nostromo79 likes this.
    10-07-2016 06:04 PM
  14. trucksmoveamerica#AC's Avatar
    Called customer service and they were clueless. I don't understand why it is so hard to work with Verizon.
    And it begins. LOL
    skatergirl and Nostromo79 like this.
    10-07-2016 07:16 PM
  15. angiebugg's Avatar
    Hmmm not sure what to do. I don't want a phone that they won't support and keep updated later on. Maybe return for a pixel xl or s7? Not sure yet.

    My replacement has been fine so far with great battery life. But don't want to be profiled at airports. Ha
    10-07-2016 07:32 PM
  16. Harry Dunn's Avatar
    If they let me exchange I'm gonna probably get a S7E
    10-07-2016 07:55 PM
  17. felloffthetruck's Avatar
    I'm changing for the iTurd 7 Plus 256GB.
    10-07-2016 08:20 PM
  18. ibcop's Avatar
    I find it very hard to believe that two verizon reps would give different information, or would not be well informed about company policy.
    Not uncommon at all.
    10-07-2016 08:23 PM
  19. ibcop's Avatar
    Sprint, Verizon will let Samsung Galaxy Note 7 owners trade their replacement devices for any other phone - Recode

    These reps are not all on the same page, yet. My CSR I spoke to on the phone didn't even know about the airplane situation until I told her about it this morning on the phone. She then put me on hold for 5 minutes to find out more info and what Verizon was offering, which was the extended return policy (from 14 days to 45).

    Unless these reps are asked, they likely won't check with the other reps or supervisor around them. I plan on visiting my local corporate store tomorrow morning to see what to do. For folks planning to go to a corporate store, there are employees, managers, and then general managers. The GM is one calling all the shots, so ask to speak with them if employees and managers are not helpful at all. Also, keep in mind that this new issue is still fairly fresh, so Verizon, as well as other carriers, are not all on the same page, yet. Seems like almost everyone is offering some sort of exchange/replacement for replacement N7s, though.
    Appreciate the link.
    10-07-2016 08:23 PM
  20. skatergirl's Avatar
    I'm changing for the iTurd 7 Plus 256GB.
    I don't think I could ever go iPhone but I do envy that internal storage amount.
    felloffthetruck and angiebugg like this.
    10-07-2016 08:24 PM
  21. ibcop's Avatar
    I'd like to see something from Verizon concerning the extended return window. You know what will happen - you go to the store and they won't have a freaking clue as to what's going on. Probably will be easier to do a swap via online.
    10-07-2016 08:30 PM
  22. trucksmoveamerica#AC's Avatar
    I'm changing for the iTurd 7 Plus 256GB.
    So will you have to pay the difference, or they just swapping out.
    10-07-2016 08:31 PM
  23. felloffthetruck's Avatar
    Appreciate the link.
    You dumping your replacements? You getting the iTurd? I'm about to.
    recDNA likes this.
    10-07-2016 08:34 PM
  24. Shawn0813's Avatar
    I am with all of you. I returned mine Tuesday and bought a second hand S7E.
    10-07-2016 08:36 PM
  25. felloffthetruck's Avatar
    I don't think I could ever go iPhone but I do envy that internal storage amount.
    Plus the wonderful selection of nice cases.
    10-07-2016 08:36 PM
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