10-12-2016 12:39 PM
3,177 ... 117118119120121 ...
tools
  1. DasWindows's Avatar
    Call again and tell them you can't have a phone, you can't board a plane with.
    Not sure how you did it, they all said they just can't do it since i had already exchanged it for the new note 7 and without an official statement they can't do anything.
    10-09-2016 05:16 PM
  2. Viscomi4444's Avatar
    Forget all this mess. I'm keeping my note7 until the note8 comes out and then paying off the rest of what I still owe. Done with all this stress. What I really want is to return my note7 and have my contract go back to normal with my note 3 but I'm positively certain Verizon won't stand for that. So for me, I'm waiting until the note8 comes out. And if the note8 is recalled then I'll do the whole dance again. I have no choice because every other phone is inferior. I'm addicted i guess.
    sandra_17 likes this.
    10-09-2016 05:49 PM
  3. stackberry369's Avatar
    Forget all this mess. I'm keeping my note7 until the note8 comes out and then paying off the rest of what I still owe. Done with all this stress. What I really want is to return my note7 and have my contract go back to normal with my note 3 but I'm positively certain Verizon won't stand for that. So for me, I'm waiting until the note8 comes out. And if the note8 is recalled then I'll do the whole dance again. I have no choice because every other phone is inferior. I'm addicted i guess.
    I may just go to the V20 and come back to Samsung when the note 9 is out
    10-09-2016 05:54 PM
  4. ibcop's Avatar
    Just returned the replacement Note 7, 2 $40. a piece chargers and a Gear S2 Classic watch (everything well outside of the 14 day return window).
    No problems, just about 2 hours in the store though.

    Here's a hot tip: Call Verizon 800# first and have them note your account that you will be returning the Note 7.
    It makes things much easier for the counter jockeys.
    That's what I did - the CS rep said he would note the account for a return. We will see if they do.
    10-09-2016 06:17 PM
  5. bassjo's Avatar
    Yeah, I did the same as most of you, I called VZW and spoke with a CSR who at first had no clue what the heck I was talking about. After a few minutes to confer with her super, she came said she was flabbergasted, she hadn't heard anything about this but VZW would in fact allow me to return or exchange my N7. The store was another item altogether, the main thing with the stores is to not go ballistic but stay calm and ask them to do a bit of leg work. In my case, after a moment, she was more than helpful and though she didn't have anything in stock, (I'm going back to IOS until next year when they announce the N8, I hope), she directed me to another local store that had a iPhone 6S plus 128G in stock. It is also worth noting that I went to Best Buy with my Moto360 that I'd purchased on original N7's release date along with a Samsung wireless fast charger and told them my dilemma and though I was outside of the 30 days return they allowed me to return it for store credit which I used to get a snapple watch to go along with my cryphone. I really hate to have to go back to IOS but as my job has us frequenting airports across the country, I'm playing it safe for now.
    10-09-2016 06:35 PM
  6. spasell's Avatar
    7plus for me till next note, makes me want to vomit though
    Same here. I don't want to go back to iPhone but there's no other Android phone I am interested in.

    Ugh.
    felloffthetruck likes this.
    10-09-2016 06:40 PM
  7. shrxwin's Avatar
    UGH being practical I know I should pursue returning my full-price purchase with Verizon (I am not due for upgrade until April so bought out-right) but I LOVE my phone. I wish there were more details on the burned phones - were they still running the Oculus software that made the phone run hot, etc...

    This is the first phone I have added the insurance to in 15 years, but now there is pretty much a guarantee that a replacement would not be available if i needed to use the insurance - so why carry it, etc... not to mention spending 929 (with tax) to buy the edsel of phones...

    I would be back to my Note 2 due to some juggling my spouse and I have done with our phones - dipped in the ocean for one, SIM not recognized on another... then have to decide on my next phone...

    Sigh... thanks for letting me vent!

    Clarice
    10-09-2016 06:43 PM
  8. mrocha85's Avatar
    AT&T is no longer exchanging for a replacement note 7 or selling. It's starting guys, I'm sure we will see other carriers follow soon.
    10-09-2016 06:57 PM
  9. Viscomi4444's Avatar
    I may just go to the V20 and come back to Samsung when the note 9 is out
    I just hate the look, the battery I heard isn't great, LGs software is a joke and that display is lacking.
    10-09-2016 07:08 PM
  10. bassjo's Avatar
    Same here. I don't want to go back to iPhone but there's no other Android phone I am interested in.

    Ugh.
    That was my whole problem, there wasn't another android device that really reached out and grabbed my attention like the N7 did. I didn't want to go back to IOS but at the moment I don't really have a choice.
    10-09-2016 07:11 PM
  11. felloffthetruck's Avatar
    That's what I did - the CS rep said he would note the account for a return. We will see if they do.
    Your all set then. When the counter jockey reads the note on you account he acts as if God has spoken and takes it straight the manager to make the return/exchange. Just make sure they don't try slapping you with the $35. restock fee. I didn't notice it but they charged me the $35. so I called the 800# again and they took it right off.
    ibcop likes this.
    10-09-2016 07:14 PM
  12. bassjo's Avatar
    Your all set then. When the counter jockey reads the note on you account he acts as if God has spoken and takes it straight the manager to make the return/exchange. Just make sure they don't try slapping you with the $35. restock fee. I didn't notice it but they charged me the $35. so I called the 800# again and they took it right off.
    With my exchange, being that I went down to a iPhone 6S plus they actually refunded my account $85. I didn't have to pay a dime.
    TwitchyPuppy likes this.
    10-09-2016 07:32 PM
  13. DasWindows's Avatar
    I don't get how you guys are getting it done. Talked to to customer service reps on the phone and got nothing and store manager would not budge until their was an a official announcement.

    I'm just hoping since t-mobile started it, maybe verizon will cave tomorrow.
    10-09-2016 07:35 PM
  14. droidman2177's Avatar
    Can you return the replacement Note 7 for a refund???
    In short, Yes you can. Took back my note 7 today to VZW. Gotta say, I went in ready to put up a fight and was pleasantly surprised. The lady was very pleasant about the entire thing. She straight up gave me a refund to my credit card with no hassles. She asked if I needed another phone and I said that I pre-ordered the pixel xl and she said cool. Out the door in less than 10 minutes. Good luck to all who follow suit. Now I feel better knowing it's gone. Gonna be interesting if I ever go the Sammy route again. God, I really loved that N7. Best phone I think i ever had.
    TwitchyPuppy likes this.
    10-09-2016 07:36 PM
  15. weave majjik's Avatar
    UGH being practical I know I should pursue returning my full-price purchase with Verizon (I am not due for upgrade until April so bought out-right) but I LOVE my phone. I wish there were more details on the burned phones - were they still running the Oculus software that made the phone run hot, etc...

    This is the first phone I have added the insurance to in 15 years, but now there is pretty much a guarantee that a replacement would not be available if i needed to use the insurance - so why carry it, etc... not to mention spending 929 (with tax) to buy the edsel of phones...

    I would be back to my Note 2 due to some juggling my spouse and I have done with our phones - dipped in the ocean for one, SIM not recognized on another... then have to decide on my next phone...

    Sigh... thanks for letting me vent!

    Clarice
    Also Paid phone in full. Did the swap on 9/21. Out of 14 day window. And the corporate store kept all the accessories. I have everything but the charger as my puppy decided to eat the cable so I tossed it. I'll be holding on until they let me do a full refund and reactivate my Note 4, without restocking or activation fees. There is just no phone Im willing to shell out $600+ for that isn't the note. I may find an S7 edge online somewhere for less than $500. I own the most explosive and best android phone on the market. I'm not downgrading for a slight discount. Shenanigans.
    10-09-2016 07:38 PM
  16. ibcop's Avatar
    In short, Yes you can. Took back my note 7 today to VZW. Gotta say, I went in ready to put up a fight and was pleasantly surprised. The lady was very pleasant about the entire thing. She straight up gave me a refund to my credit card with no hassles. She asked if I needed another phone and I said that I pre-ordered the pixel xl and she said cool. Out the door in less than 10 minutes. Good luck to all who follow suit. Now I feel better knowing it's gone. Gonna be interesting if I ever go the Sammy route again. God, I really loved that N7. Best phone I think i ever had.
    Wow! You're the first I seen that got it so easy. I hate to leave the Note & as well, but from what I understand Verizon will make an announcement by Tuesday.
    10-09-2016 07:41 PM
  17. shrxwin's Avatar
    Also Paid phone in full. Did the swap on 9/21. Out of 14 day window. And the corporate store kept all the accessories. I have everything but the charger as my puppy decided to eat the cable so I tossed it. I'll be holding on until they let me do a full refund and reactivate my Note 4, without restocking or activation fees. There is just no phone Im willing to shell out $600+ for that isn't the note. I may find an S7 edge online somewhere for
    yep my store kept the accessories with the original box, i do have my original accessories (caught my ear bud in something and one side is about an inch longer than the other hahaha) but will also wait for a refund - probably pick up the 99 Moto at Amazon or use the Note 2...

    but i still glance at my phone and it is so beautiful and has worked perfectly for me - as did the original before it got shut down... sigh...
    weave majjik likes this.
    10-09-2016 07:42 PM
  18. mlbyanks11's Avatar
    Me personally I'm not exchanging my phone. Works perfectly fine no issues here. I think the media is over exaggerating it. To stop selling the device period is stupid. Fix the damn thing and who's to say it wasnt the end users fault this time?? Who's to say they aren't doing it to get attention?? The same thing happened with the iPhone 7 and no one complains about that !!
    dadsterflip likes this.
    10-09-2016 07:43 PM
  19. weave majjik's Avatar
    Me personally I'm not exchanging my phone. Works perfectly fine no issues here. I think the media is over exaggerating it. To stop selling the device period is stupid. Fix the damn thing and who's to say it wasnt the end users fault this time?? Who's to say they aren't doing it to get attention?? The same thing happened with the iPhone 7 and no one complains about that !!
    No updates. No device support. S.O.L. If it breaks or gets damaged. Resale is dead. Can't go on planes. Also, and it's a small but dangerous proposition.... Might catch on fire. I don't do well with lotteries or things with odds. So I presume this is the one I'd win...
    10-09-2016 07:54 PM
  20. DasWindows's Avatar
    I'm pretty jealous. Had no luck returning my note 7 to Verizon store and Verizon customer service has not helped me either.
    10-09-2016 07:54 PM
  21. benjamminh's Avatar
    At best, when you don't get Nougat or security updates, or at worst Samsung updates your phone so it charges to 40% and your carrier doesn't support it? The service providers want nothing to do with this phone and Samsung needs to limit their liability quickly.
    10-09-2016 07:57 PM
  22. nocaldawg's Avatar
    Here's a twist. My wife exchanged the N7 for the S7E and hates it. Unfortunately the local corporate store has been sold out of the replacements for a while and we have yet to be able to exchange back into the N7.

    The way things are going, it wouldn't surprise me if Verizon pulled the N7 all together. IF that happens and it's before people like us can get back into the N7, do you think they will allow trade ins of the S7E outside of the 14 day window?
    I think they'll make you stay with the S7E
    10-09-2016 08:00 PM
  23. Mooncatt's Avatar
    I think they'll make you stay with the S7E
    Which is what I'm afraid of. To add insult to injury, this is part of why I was so adamant about trying to find an official policy statement about the double exchange with the S7E before doing this and now I'm risking it coming back to bite me because "the internet said it's ok."
    10-09-2016 08:45 PM
  24. Harry Dunn's Avatar
    Which is what I'm afraid of. To add insult to injury, this is part of why I was so adamant about trying to find an official policy statement about the double exchange with the S7E before doing this and now I'm risking it coming back to bite me because "the internet said it's ok."
    I exchanged my first note 7 for an S7E until the new note 7s arrived an then exchanged back to the note 7
    10-09-2016 09:15 PM
  25. Mooncatt's Avatar
    I exchanged my first note 7 for an S7E until the new note 7s arrived an then exchanged back to the note 7
    As I said in my first reply here, my store has been sold out, unable to get back into the Note 7.
    Rjoseph58 likes this.
    10-09-2016 09:22 PM
3,177 ... 117118119120121 ...

Similar Threads

  1. Sprint Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 977
    Last Post: 10-12-2016, 12:43 PM
  2. Galaxy Note 7 Stuck in the Re-boot Sreen
    By JordanTablet in forum Samsung Galaxy Note 7
    Replies: 11
    Last Post: 09-17-2016, 12:28 AM
  3. Replies: 3
    Last Post: 09-08-2016, 12:48 AM
  4. What's up Video not opening on note 7
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 09-02-2016, 01:57 PM
LINK TO POST COPIED TO CLIPBOARD