10-12-2016 12:39 PM
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  1. Jude526's Avatar
    Customer care Verizon told me the stores will receive the replacement devices and they will also keep the recall devices to send back. Told me as well store manager discretion if they want to replace our purchased screen protector without charging again.

    Posted via the Android Central App
    09-04-2016 12:53 AM
  2. PraetorianGuard14's Avatar
    Customer care Verizon told me the stores will receive the replacement devices and they will also keep the recall devices to send back. Told me as well store manager discretion if they want to replace our purchased screen protector without charging again.

    Posted via the Android Central App
    Any indications when they will receive them? Does this apply to online buyers as well?
    09-04-2016 12:58 AM
  3. anon(20073)'s Avatar
    I per-ordered my phone and got it on the 19th at my house, today I went to a corporate store today to ask about the recall.
    They told me i can exchange for S7 or an S7 Edge or return it for a full refund or wait for the replacements and get another Note7, i was also told that i have to bring every thing that came in the box back Box, cables, adapters & phone
    09-04-2016 01:22 AM
  4. noordzy77's Avatar
    I per-ordered my phone and got it on the 19th at my house, today I went to a corporate store today to ask about the recall.
    They told me i can exchange for S7 or an S7 Edge or return it for a full refund i was also told that i have to bring every thing that came in the box back Box, cables, adapters & phone
    Yeah, that's why I'm not going till at least the end of next week.
    09-04-2016 01:39 AM
  5. Fahrenheit38's Avatar
    How does on tell if a store is a corporate store or not? I have going to brick and motor verizon stores. I do plan to wait like 2 weeks so they get stock in for it.
    09-04-2016 01:50 AM
  6. Aquila's Avatar
    How does on tell if a store is a corporate store or not? I have going to brick and motor verizon stores. I do plan to wait like 2 weeks so they get stock in for it.
    If it says authorized retailer on the signs it isn't an actual corporate store.
    09-04-2016 03:16 AM
  7. miyanc's Avatar
    Without reading thru the whole thread, has it been said yet when the renew date or payment plan situation is? Am I keeping 8-19 or is it resetting to the new date?
    09-04-2016 03:18 AM
  8. deng66's Avatar
    How does on tell if a store is a corporate store or not? I have going to brick and motor verizon stores. I do plan to wait like 2 weeks so they get stock in for it.
    If you're looking for a corporate store, you want to avoid any store that says "authorized retailer" or "premium retailer"....like this....Attachment 238389
    09-04-2016 03:20 AM
  9. MizWylie's Avatar
    If you're looking for a corporate store, you want to avoid any store that says "authorized retailer" or "premium retailer"....like this....Attachment 238389
    Or anything that has their own name, like Bullfrog or Red Dot Wireless. I had to explain it to my oldest brother that the authorized retailers were ripping him off charging him for his Sim cards every time he went in there to get a new one.
    09-04-2016 09:00 AM
  10. felloffthetruck's Avatar
    I called president Obama and he said Hillary could fix my phone and no one would ever know.
    Absolutely the best post in this thread.
    09-04-2016 09:15 AM
  11. kilofoxtrot's Avatar
    I called president Obama and he said Hillary could fix my phone and no one would ever know.
    Exchange your Note 7 for a new one and.....

    Make the Note 7 great again!!!!!
    09-04-2016 09:27 AM
  12. trucksmoveamerica#AC's Avatar
    I per-ordered my phone and got it on the 19th at my house, today I went to a corporate store today to ask about the recall.
    They told me i can exchange for S7 or an S7 Edge or return it for a full refund i was also told that i have to bring every thing that came in the box back Box, cables, adapters & phone
    When I exchange my note 7 for the new one, I'm going to leave my old stuff at home hoping to gain an extra charger out of the deal. It's hit and miss with rep asking for the accessories that came with the phone, if they do then just tell them to take the ones that came with the new phone, they will do that, I've done that before. Sometimes you get lucky and gain an extra charger. At the very least have it on your car just in case, but might as well try.

    Obviously if you choose to return the note 7 for a refund or exchange it for the s7 deal then obviously you need to return everything.
    09-04-2016 09:27 AM
  13. anon(20073)'s Avatar
    Yeah, that's why I'm not going till at least the end of next week.
    I should also say they told me i can wait for replacement Note7 also.
    09-04-2016 09:36 AM
  14. skatergirl's Avatar
    Verizon told me this morning through Facebook messenger that it will accept recalled damaged phones within reason. So don't be overly careless with the phones you going to return to Verizon or you might be calling Samsung for your return.
    09-04-2016 09:38 AM
  15. anon(20073)'s Avatar
    When I exchange my note 7 for the new one, I'm going to leave my old stuff at home hoping to gain an extra charger out of the deal. It's hit and miss with rep asking for the accessories that came with the phone, if they do then just tell them to take the ones that came with the new phone, they will do that, I've done that before. Sometimes you get lucky and gain an extra charger. At the very least have it on your car just in case, but might as well try.

    Obviously if you choose to return the note 7 for a refund or exchange it for the s7 deal then obviously you need to return everything.
    I'm not inclined to think that way, if i need the extras i purchase them.
    09-04-2016 09:42 AM
  16. bomarco's Avatar
    Doesn't it seem a little strange that Verizon has not notified customers in any way about this situation (at least I have not been notified and I don't recall others in the forum saying that received an email or text)? It seems like the other US carriers have at least notified their Galaxy Note 7 purchasers. Surely Verizon has a database of purchasers and can reach out to them, if only to reduce their liability.
    09-04-2016 09:48 AM
  17. MizWylie's Avatar
    Anyone rocking it naked or mostly so until the new shipment comes in?
    09-04-2016 09:50 AM
  18. trucksmoveamerica#AC's Avatar
    I'm not inclined to think that way, if i need the extras i purchase them.
    You want a cookie. Yes I've already bought them to. I said wait till they ask for it, lot of times they don't want them. I'm inclined to think this way, if they give it to you take it.
    09-04-2016 09:51 AM
  19. TLD1's Avatar
    When I exchange my note 7 for the new one, I'm going to leave my old stuff at home hoping to gain an extra charger out of the deal. It's hit and miss with rep asking for the accessories that came with the phone, if they do then just tell them to take the ones that came with the new phone, they will do that, I've done that before. Sometimes you get lucky and gain an extra charger. At the very least have it on your car just in case, but might as well try.

    Obviously if you choose to return the note 7 for a refund or exchange it for the s7 deal then obviously you need to return everything.
    Larceny. Gotta love it.
    09-04-2016 09:52 AM
  20. trucksmoveamerica#AC's Avatar
    Larceny. Gotta love it.
    And you to, they will ask for it if they want it. Gotta love it, ha ha.

    Is it so hard to understand what I said. I said wait till they ask for it and then tell them to take what came with new phone, did not say steal it. Sometimes they don't need them, just the phone so keep it if you can
    09-04-2016 09:55 AM
  21. MizWylie's Avatar
    I think you have to return the box and all original accessories as they're giving you a brand new phone with box and accessories.

    It's not like when you return your phone for insurance and you keep everything but the phone.
    09-04-2016 09:58 AM
  22. trucksmoveamerica#AC's Avatar
    I think you have to return the box and all original accessories as they're giving you a brand new phone with box and accessories.

    It's not like when you return your phone for insurance and you keep everything but the phone.
    That could be, you never know. But I do know if you lost something like the usb adapter, they will let you give them the one in the new box. I'm just saying if they don't ask for it, they don't need it, might as well gain extra accessories if you can.

    I make $35+ hour, so $25 bill credit for me to spend all that time to set up a new phone doesn't come close to paying for my inconvenience, even with smart switch, extra accessories would help. LOL
    09-04-2016 10:01 AM
  23. mynameisnick4's Avatar
    Anyone rocking it naked or mostly so until the new shipment comes in?
    I think I'm going to. Since where are essentially getting a free get out of jail card, why not? It feels pretty nice to rock a brand new phone naked without any real worrying. That doesn't mean I'm going to be playing hacky sack with it or anything though lol. Plus it will give me an indication of how it can handle day to day life being exposed.
    09-04-2016 10:04 AM
  24. MizWylie's Avatar
    I think I'm going to. Since where are essentially getting a free get out of jail card, why not? It feels pretty nice to rock a brand new phone naked without any real worrying. That doesn't mean I'm going to be playing hacky sack with it or anything though lol.
    LOL I'm on the edge of pulling the out of box protector off and slipping off the case into something more comfortable. But it'll go back into the case for Guard mayhem this coming week.
    09-04-2016 10:07 AM
  25. skatergirl's Avatar
    Doesn't it seem a little strange that Verizon has not notified customers in any way about this situation (at least I have not been notified and I don't recall others in the forum saying that received an email or text)? It seems like the other US carriers have at least notified their Galaxy Note 7 purchasers. Surely Verizon has a database of purchasers and can reach out to them, if only to reduce their liability.
    I created a thread regarding carrier emails and the recall. I believe neither Verizon nor Sprint has sent notifications yet.

    http://forums.androidcentral.com/sam...ut-recall.html
    09-04-2016 10:08 AM
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