10-12-2016 12:39 PM
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  1. Jewels81's Avatar
    What they did last time is refund what you paid for the n7, then start you on the phone you choose payment program.
    Lmao i haven't paid anything yet for replacement. Only had replacement since Friday. Haven't hit bill yet. And they did refund me $36 for original note7. Geeze this note7 giving me a headache. I wouldn't mind looking at some Motorola phones. Do you know of any new good ones? I really don't want iPhone. Don't want any other Samsung phone unless it is a note.
    10-10-2016 10:37 PM
  2. DasWindows's Avatar
    Have to buy my s7 edge at best buy. Will get a refund at verizon corporate store but theyb have no s7 edges.
    10-10-2016 10:39 PM
  3. mrocha85's Avatar
    Well it's official the note 7 is dead. Who here is keeping their phone?
    10-11-2016 08:08 AM
  4. treedabl's Avatar
    Can we start a new thread? This one is getting a bit long and there is a new recall.
    10-11-2016 08:14 AM
  5. ibcop's Avatar
    Well, for what it's worth - I logged onto My Verizon and see my installment contracts (2) have been voided and the upgrade eligibility has been reset. Plus I already have the installment credit. I assume I will get the tax paid when I return the deice.

    For once (okay, maybe twice now) I can say Verizon is on top of this.
    10-11-2016 10:50 AM
  6. Mooncatt's Avatar
    Can we start a new thread? This one is getting a bit long and there is a new recall.
    It's only over 3k replies, why stop now? Lol
    treedabl and From A Buick 8 like this.
    10-11-2016 10:51 AM
  7. TheMiz's Avatar
    Well, for what it's worth - I logged onto My Verizon and see my installment contracts (2) have been voided and the upgrade eligibility has been reset. Plus I already have the installment credit. I assume I will get the tax paid when I return the deice.

    For once (okay, maybe twice now) I can say Verizon is on top of this.
    I was on today also and noticed I could upgrade and then seen the same
    10-11-2016 10:53 AM
  8. haganjeff's Avatar
    He said it is fluid, but they would be sending out a text link on how to return the Note 7 and receive your replacement device. he said all upgrade dates have been reset. I am waiting on the text. has anyone else heard this?
    10-11-2016 10:54 AM
  9. haganjeff's Avatar
    He's right. I just logged into my account and my upgrade has been reset back to 08/01/16 and available to upgrade now!
    10-11-2016 10:55 AM
  10. cwestly's Avatar
    I just pulled up my account and saw my upgrade date had been changed back to 8/1/2016...this should be interesting
    10-11-2016 10:56 AM
  11. felloffthetruck's Avatar
    Nice, just got the iTurd on Saturday and notice my upgrade has been set back to 8-1-2016

    Hope it stays like that.
    10-11-2016 11:00 AM
  12. Nvincible's Avatar
    Yep, just checked my account and 8/1/16 for me too.
    10-11-2016 11:12 AM
  13. sandra_17's Avatar
    I was on a payment plan, transferred from my husband's upgrade (my line still has 10 months to go for my N5) which was Sept 2015. It doesn't have that date, now just says "Eligible for upgrade".
    10-11-2016 11:15 AM
  14. ikarmag's Avatar
    I bought my phone from Costco and my account is showing "Upgrade Available". I talked to Verizon on chat this morning and I was told that I could go to a Verizon store today and get upgrade. He also said there would be a $20 upgrade fee. Has anyone tried to take advantage of upgrade yet?
    10-11-2016 11:17 AM
  15. RaspberryRed's Avatar
    My husband's replacement Note has been reset for an upgrade but my version one Note 7 (he got his at Best Buy and I got mine at Target and our Target never got replacements) has not. We tried calling and the rep said it was being done automatically and they couldn't do anything manually. They didn't give us any information other than that so I'm not sure how they're going to handle my line.
    10-11-2016 11:22 AM
  16. Amele's Avatar
    I had talked to Verizon customer service yesterday and they started saying can't do online and after consultation came back and said yeah, doing it online. I see today the tax on the Note 7 has been credited back to my acct to be applied to next bill. They are going to take the tax on my preordered Pixil out of my bank account, since for reasons no one could explain they can't use an account credit for taxes on another device. Rep said they wouldn't charge the upgrade fee since I'd paid it on the Note, but I imagine I will have to argue later over that. And they are supposed to send a box to return Note with the Pixil. For once, Verizon does seem more organized. Of course we all now have a lot of practice in this, sadly.
    10-11-2016 11:38 AM
  17. elir41's Avatar
    If you upgrade online, they waive the $20 upgrade fee for you.
    10-11-2016 11:44 AM
  18. skatergirl's Avatar
    My Verizon page is still showing me mixed messages, but I am buying a used phone to get through until the next Note is released. Hopefully they get everyone's page properly updated soon.
    10-11-2016 11:46 AM
  19. Mooncatt's Avatar
    ...since for reasons no one could explain they can't use an account credit for taxes on another device.
    Probably a state/federal regulation. I see all the time where the consumer has to pay the taxes themselves on promotional stuff like coupons, winning a car, and even using rewards points on a loyalty card.
    Amele likes this.
    10-11-2016 11:48 AM
  20. noordzy77's Avatar
    They have refunded my monthly payment and put a new upgrade on my account, yet have not asked for the phone back.

    It's like my Note 7 transactions never happened. No idea what's going on.
    10-11-2016 11:51 AM
  21. Harry Dunn's Avatar
    Mine also says upgrade available... Are they going to give us a credit for turning in the note 7 and "upgrading" to a new phone?
    10-11-2016 12:07 PM
  22. Sculptedstylus's Avatar
    Just called Verizon this morning to switch my Note 7 for a Note 5. They have already shipped the 5, charging me $323.99, to be refunded when I turn in my 7. Originally, they said I could mail it back, but found that the powers-that-be won't permit it, so I can return it to a local corporate Verizon store, and get my refund. Besides that, they put me on a different plan that would reduce my monthly bill by $11...yay, Verizon!
    10-11-2016 12:26 PM
  23. Laura Crusader's Avatar
    They have refunded my monthly payment and put a new upgrade on my account, yet have not asked for the phone back.

    It's like my Note 7 transactions never happened. No idea what's going on.
    Same here. I looked in my account. It says the device is paid off but nothing else so far either.
    10-11-2016 12:31 PM
  24. noordzy77's Avatar
    I could actually live with keeping my Note 7 as a PDA type device. I just love the S-pen that much. We will see.
    sandra_17 likes this.
    10-11-2016 12:33 PM
  25. bluesboy77's Avatar
    They have refunded my monthly payment and put a new upgrade on my account, yet have not asked for the phone back.

    It's like my Note 7 transactions never happened. No idea what's going on.
    Same for me on my Verizon account.
    10-11-2016 12:39 PM
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