10-12-2016 12:39 PM
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  1. Xenuprime's Avatar
    I think this is Verizons way of quickly washing their hands of this mess. They will refund and cancel DPP, then let Samsung and CPSC figure out how to get the phones returned. I really can't imagine they will let people keep them.
    10-11-2016 12:42 PM
  2. wolverine2003's Avatar
    They have refunded my monthly payment and put a new upgrade on my account, yet have not asked for the phone back.

    It's like my Note 7 transactions never happened. No idea what's going on.
    Just got back from a corporate store. While turning in my Note 7 for a refund, the manager in there got an email from corporate. Supposedly, they're going to mail out kits to everyone to send the phones back. They've unlocked the upgrade on everyone who bought a Note 7 so they can get another phone using the upgrade. Once they receive the Note 7, they will issue you whatever refund is due to your account.
    keepnitreel likes this.
    10-11-2016 12:43 PM
  3. mickeyboat's Avatar
    I have it in writing that my monthy Verizon bill for the Note 7 has been refunded. It also shows up in my online bill a credit of $36 for Oct. Verizon also stated in writing that if I return my accessories, ie case and screen saver I will also get a refund for those. I do have to take them to a Verizon store. Verizon did not know how long I would have before I would have to replace my Note 7, but they would publish that as soon as they hear from Samsung. My phone was not a replacement but one I purchased after the replacement phones were being exchanged. mickeyboat
    10-11-2016 12:47 PM
  4. mickeyboat's Avatar
    My written feedback from Verizon says they do not want the phone back only the accessories back to get a refund on those
    10-11-2016 12:49 PM
  5. Jewels81's Avatar
    I just called to try to replace my note7 with iphone7 plus. The customer service lady told me that yes they discontinued it but were going to fix it so they can get it back on the market. I'm like what? Is it discontinued or not? Im bout to call Samsung and see what they tell me.
    10-11-2016 01:19 PM
  6. From A Buick 8's Avatar
    I just called to try to replace my note7 with iphone7 plus. The customer service lady told me that yes they discontinued it but were going to fix it so they can get it back on the market. I'm like what? Is it discontinued or not? Im bout to call Samsung and see what they tell me.
    Call verizon back they will tell you something different
    Jewels81 likes this.
    10-11-2016 01:22 PM
  7. Ry's Avatar
    I just called to try to replace my note7 with iphone7 plus. The customer service lady told me that yes they discontinued it but were going to fix it so they can get it back on the market. I'm like what? Is it discontinued or not? Im bout to call Samsung and see what they tell me.
    Is going to a store out of the way for you?

    Verizon CEO on Samsung Note 7 issues: 'I've never seen a recall like this'
    Verizon will also stop issuing replacement Galaxy Note 7 phones - The Verge
    10-11-2016 01:22 PM
  8. Jewels81's Avatar
    Well I was going for the iPhone 7 plus but my store didn't have any so was going to order on the phone when I the cs lady told me that. I called Samsung and she said i can keep using note7 if no problems with it til the official investigation is over. She said they haven't totally discontinued it yet. Just asked the carriers to not sale or replace those. She said it might be permanently discontinued in future and it might not be. So I think I'll power down my note7 for now and just still order iphone7 plus on another line. Sorry I like a lot of people haven't gone thru this before. Lol
    From A Buick 8 and sandra_17 like this.
    10-11-2016 01:35 PM
  9. Jewels81's Avatar
    Call verizon back they will tell you something different
    Probably.
    From A Buick 8 likes this.
    10-11-2016 01:38 PM
  10. noordzy77's Avatar
    I can't keep track of conversations anymore because they are collapsing all Verizon associated topics into this thread....so confusing .
    jn3wman and RaspberryRed like this.
    10-11-2016 02:09 PM
  11. Jaydabee's Avatar
    I can't keep track of conversations anymore because they are collapsing all Verizon associated topics into this thread....so confusing .
    No doubt. I had a perfectly good rant going about how I was going to hold my free 256Gb SD card hostage if they tried to get it back or bill me for it and then they blended it into a mismatch of unrelated rants.
    10-11-2016 02:41 PM
  12. treedabl's Avatar
    Mods, can we please start a new thread?
    Laura Crusader likes this.
    10-11-2016 02:51 PM
  13. Laura Crusader's Avatar
    Verizon can't even communicate with their own god dann workers. I spoke to 3 different employees, (1 online, in person & on call) & all 3 said things completely different. I got so frustrated that i hung up the last time. I'm gonna be calling samsung & see what they say. This is absolutely ridiculous.
    10-11-2016 03:12 PM
  14. Lokust2501's Avatar
    I talked to a chat rep that said they knew nothing about how VZ would handle this, and they said to call a store. I called the store and they said they haven't received any information either.

    At this point I think the phone I want is an Asus, which is GSM so not supported by VZ. I'm hoping I can just return the phones for refund instead of exchange and move on from all this when the new Asus Zenfones come out.
    10-11-2016 03:21 PM
  15. Amb312's Avatar
    droidtgray likes this.
    10-11-2016 03:25 PM
  16. treedabl's Avatar
    I just got the same message. Sigh...
    10-11-2016 03:25 PM
  17. skatergirl's Avatar
    Verizon is notorious for not having its act together and all employees on the same page. This phone is sadly dead. It is not coming back.

    On another note, pardon the pun, my device contract has been cancelled and my upgrade date restored back to August. I did not ask, it was just done because this phone is over.

    Not all the accounts pages indicate the backdated upgrade date but Verizon is working on getting the accounts pages to reflect the updated info.

    I was also told I could take the phone to a retail location or wait for the safety packing box to arrive.
    10-11-2016 03:29 PM
  18. Allnicksgone's Avatar
    I tried to order a replacement, but it wasn't allowing me to keep my unlimited data. Chatting with rep was almost comical.


    10-11-2016 03:32 PM
  19. Bonjovigirl's Avatar
    Just got this text from verizon. Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device.

    My payment plan says paid in full, upgrade eligible and that I received a $36 credit (don't see that) but I haven't returned my replacement phone yet?
    10-11-2016 03:32 PM
  20. Strong_Genetics's Avatar
    Hope att let's us do it online as well
    10-11-2016 03:33 PM
  21. keepnitreel's Avatar
    Just got this text from verizon. Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device.

    My payment plan says paid in full, upgrade eligible and that I received a $36 credit (don't see that) but I haven't returned my replacement phone yet?
    Samsung will ship a box kit for you to return the phone.
    My dad just walked out of Verizon with his N3 reactivated and was told to keep the N7 until Samsung sends a box kit
    10-11-2016 03:38 PM
  22. Bonjovigirl's Avatar
    Thank you
    10-11-2016 03:41 PM
  23. ikarmag's Avatar
    So can we pre-order the Pixel, using the upgrade, from Best Buy to take advantage of the free Chromecast and $100 gift card?
    10-11-2016 03:41 PM
  24. DasWindows's Avatar
    For verizon users, i got a refund from verizon for my note 7 and then went to best buy for the s7 edge. You get a free TV and then you can also apply for the gear vr/sd card promo.
    shrxwin likes this.
    10-11-2016 03:55 PM
  25. MikeS1971's Avatar
    Wow. This thread is now a mess with all the other Verizon threads moved and mixed in. The mods should leave stuff alone. Just because a topic has "Verizon" in the title, it doesn't mean it should be closed or moved because this one exists.
    10-11-2016 04:03 PM
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