10-12-2016 12:39 PM
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  1. trucksmoveamerica#AC's Avatar
    I think I'm going to. Since where are essentially getting a free get out of jail card, why not? It feels pretty nice to rock a brand new phone naked without any real worrying. That doesn't mean I'm going to be playing hacky sack with it or anything though lol.
    Yeah, I finally took the screen protector that came on the phone off. still going be careful just wanted to see if I notice a difference without screen protector for sensitivity. So far not seeing one.
    09-04-2016 10:08 AM
  2. PraetorianGuard14's Avatar
    Doesn't it seem a little strange that Verizon has not notified customers in any way about this situation (at least I have not been notified and I don't recall others in the forum saying that received an email or text)? It seems like the other US carriers have at least notified their Galaxy Note 7 purchasers. Surely Verizon has a database of purchasers and can reach out to them, if only to reduce their liability.
    Exactly, the lack of info from Verizon is very frustrating.
    09-04-2016 10:11 AM
  3. MizWylie's Avatar
    Yeah, I finally took the screen protector that came on the phone off. still going be careful just wanted to see if I notice a difference without screen protector for sensitivity. So far not seeing one.
    Doh, really? I noticed a huge difference when I took my S7E one off. I seem to be double tapping things on FB with my Note 7 and have been wondering if it was the screen protector as my sensitivity is set at about average.
    09-04-2016 10:12 AM
  4. trucksmoveamerica#AC's Avatar
    Exactly, the lack of info from Verizon is very frustrating.
    But that is to be expected from Verizon. This recall has been no different, T-mobile being first to acknowledge it, and everyone waiting on Verizon.

    The only thing I want to know is if I can do it thru the mail, would be more convenient for me.
    09-04-2016 10:13 AM
  5. trucksmoveamerica#AC's Avatar
    Doh, really? I noticed a huge difference when I took my S7E one off. I seem to be double tapping things on FB with my Note 7 and have been wondering if it was the screen protector as my sensitivity is set at about average.
    I was doing that with the screen protector on, so that's one of the reasons I wanted to try it without screen protector.

    I'm still having issues, mine is on the keyboard. With what your saying, I have to say the sensitivity of the screen is pretty high.
    09-04-2016 10:19 AM
  6. MizWylie's Avatar
    I was doing that with the screen protector on, so that's one of the reasons I wanted to try it without screen protector.

    I'm still having issues, mine is on the keyboard. With what your saying, I have to say the sensitivity of the screen is pretty high.
    Are you still using the stock keyboard? I've since moved on to SwiftKey and have a much better experience.
    09-04-2016 10:21 AM
  7. mynameisnick4's Avatar
    Doh, really? I noticed a huge difference when I took my S7E one off. I seem to be double tapping things on FB with my Note 7 and have been wondering if it was the screen protector as my sensitivity is set at about average.
    Plus the glass just feels so much better. I have been using the plastic type screen protectors on my last two phones (s4 and s6) and forgot how nice the unprotected glass on the phone feels. I made the choice to leave the screen unprotected on my note due to good screen protectors being hard to come by for the curved glass. If I get light scratches then so be it.

    More on topic, I'll be stopping by a Verizon store here in Pittsburgh today to see what they have to say about the recall.
    09-04-2016 10:22 AM
  8. trucksmoveamerica#AC's Avatar
    Are you still using the stock keyboard? I've since moved on to SwiftKey and have a much better experience.
    I use Swype. Right now I'm looking to see if there is a screen sensitivity setting
    09-04-2016 10:23 AM
  9. JoBudden's Avatar
    I agree with the accessory statement. They can't honestly expect everyone saves the box their device came with, or that they kept up the the parts. Hell I'm not even sure where the headphones that came with it are.
    09-04-2016 10:23 AM
  10. team420's Avatar
    I think you have to return the box and all original accessories as they're giving you a brand new phone with box and accessories.

    It's not like when you return your phone for insurance and you keep everything but the phone.
    So what if ya don't have the box anymore? I'm not one to keep useless things just to have them....
    09-04-2016 10:28 AM
  11. MizWylie's Avatar
    So what if ya don't have the box anymore? I'm not one to keep useless things just to have them....
    No idea. I'm just relaying what a few customer service reps told me. I'm wondering if they meant for return... Or if they meant across the board. Every time I've swapped or returned a phone I've had to return everything even if I stuck the ear buds in my nose. I might just bring back the box and keep the accessories if they're not going to have a heart attack over it. I'd assume all these phones are going to be repackaged anyway when they become refurbished.

    Don't talk to me before my coffee 😂
    09-04-2016 10:31 AM
  12. trucksmoveamerica#AC's Avatar
    So what if ya don't have the box anymore? I'm not one to keep useless things just to have them....
    I still have my box, but I doubt not having the box will hinder the recall process, Samsung is more interested in getting the phone back then box and accessories. . If they are taking damaged phones back, accessories and boxes are the least of their worries, IMO.
    09-04-2016 11:05 AM
  13. MikeS1971's Avatar
    I seriously doubt they'll want the original accessories and packaging back. They can't reuse them. They can't ship them with refurbished units. By the time replacement phones are in for us to swap, most people would of been using the accessories for almost a month. Who knows what could of happened to the wall charger, cables have been handled and may already show signs of use, the ear buds have been in peoples ears. Would any of you want to touch those? Even though I save my boxes, a lot of people don't. And the small things that came in the box that may of been unneeded may be long gone.

    All Samsung is going to care about is getting the phone back. And I'm sure shipping all these phones back to Samsung will be on them. Why pay for the extra bulk? And I'm sure carriers won't want to have to deal with disposal of accessories.

    My feelings on weather replacements will come with accessories is 50/50. We all may get new phones in retail packaging with all accessories as a "sorry for the inconvenience". Or Samsung may ship carriers cases of brand new phones in bulk packaging and we just get a brand new phone minus packaging and accessories. Either way, as long as I can walk in and exchange my phone quickly and easily when they're available, that's all I care about.
    09-04-2016 11:06 AM
  14. trucksmoveamerica#AC's Avatar
    I seriously doubt they'll want the original accessories and packaging back. They can't reuse them. They can't ship them with refurbished units. By the time replacement phones are in for us to swap, most people would of been using the accessories for almost a month. Who knows what could of happened to the wall charger, cables have been handled and may already show signs of use, the ear buds have been in peoples ears. Would any of you want to touch those? Even though I save my boxes, a lot of people don't. And the small things that came in the box that may of been unneeded may be long gone.

    All Samsung is going to care about is getting the phone back. And I'm sure shipping all these phones back to Samsung will be on them. Why pay for the extra bulk? And I'm sure carriers won't want to have to deal with disposal of accessories.

    My feelings on weather replacements will come with accessories is 50/50. We all may get new phones in retail packaging with all accessories as a "sorry for the inconvenience". Or Samsung may ship carriers cases of brand new phones in bulk packaging and we just get a brand new phone minus packaging and accessories. Either way, as long as I can walk in and exchange my phone quickly and easily when they're available, that's all I care about.
    I agree. I'm 50/50 also on whether the replacement phones will come in retail packaging. They could just be new phones packed separately, like refurbs, just new phones. Not shipping 2.5 million new chargers and adapters would save save Samsung a lot of money, they only have to replace the phone.
    09-04-2016 11:11 AM
  15. Shamshi-Adad's Avatar
    I went to Verizon and pre-ordered the phone there . When the phone was shipped to my house the cost of the phone went on the credit card my Verizon store had. As soon as it came i brought it right in to them and they activated it for me. Very easy, very fast. The only thing wrong with any of the phones is the battery. They're sending only new ones. They couldn't send a used ones. Not in a million yrs.
    Ok. Got it now. Your store jumped on it because you pre-ordered from them. My local Corporate Verizon Store won't take any action because I didn't buy it from them, I pre-ordered at the Verizon website.

    Thanks. Peace. Alan
    09-04-2016 11:14 AM
  16. PraetorianGuard14's Avatar
    Ok. Got it now. Your store jumped on it because you pre-ordered from them. My local Corporate Verizon Store won't take any action because I didn't buy it from them, I pre-ordered at the Verizon website.

    Thanks. Peace. Alan
    No clue why corporate stores won't help online customers.
    09-04-2016 11:25 AM
  17. MizWylie's Avatar
    No clue why corporate stores won't help online customers.
    I bought mine online and my corporate store offered to take it back.
    09-04-2016 11:42 AM
  18. MikeS1971's Avatar
    I also bought online and had an issue with one of the two I purchased. One of the local corporate stores swapped it without issue and were very helpful. This was the day after it was delivered.
    09-04-2016 11:55 AM
  19. SarahGN's Avatar
    My local Corporate Verizon Store won't take any action because I didn't buy it from them,
    That's not what you said before. Before you said they wouldn't accept your device and warehouse it for you until they get the fixed Note7's in. Well no corporate store will do that and it is unreasonable for you to expect them to do that.

    When they get the fixed Note7's in, they will do the exchange for you in the corporate stores even though you bought online.
    09-04-2016 11:56 AM
  20. SarahGN's Avatar
    I agree. I'm 50/50 also on whether the replacement phones will come in retail packaging.
    I suspect that they will not come in retail packaging but rather they will be in special packaging without the accessories and you will just do a phone exchange. I think they will come with the s-pens though.
    09-04-2016 11:58 AM
  21. Tmwjam's Avatar
    My wife is wondering if she can go back to Verizon we bought hers on swappa website but has Verizon branding since that's what network were on. She's also thinking of getting a iPhone 6S since she doesn't use spen plus she hates that it's so hard finding a screen Proctector. Wonder if she Could hold off since the iPhone 7 is preordering soon but I'm sure it has to be an in store trade
    09-04-2016 01:06 PM
  22. SarahGN's Avatar
    we bought hers on swappa website
    I would contact the swappa seller for a return/refund. Tell them you want to return the device for a refund. Insure the package and ship it with tracking, signature required. With full insurance and USPS priority mail, it will probably be about $25.

    You have 6 months to dispute the charge through paypal. If the seller won't accept a return, I would dispute the charge with paypal. This device has been recalled. The seller needs to deal with that. It's unfortunate, but that is the cost of doing business.
    09-04-2016 01:12 PM
  23. SarahGN's Avatar
    My wife is wondering if she can go back to Verizon we bought hers on swappa website but has Verizon branding since that's what network were on. She's also thinking of getting a iPhone 6S since she doesn't use spen plus she hates that it's so hard finding a screen Proctector. Wonder if she Could hold off since the iPhone 7 is preordering soon but I'm sure it has to be an in store trade
    I am sure that Verizon will not refund your money since you were not the original purchaser. They may accept the Note7 for an exchange for a fixed Note7, S7 or S7E idk, you would have to call them.

    But if your wife wants an iP7, you need to get the swappa seller to take back the Note7 and refund your money. Dispute the charge with paypal if they won't.
    09-04-2016 01:15 PM
  24. trucksmoveamerica#AC's Avatar
    Gives me a reason not to buy a new released phone in the future via third party.

    With that said, I bet you can do the recall thru Verizon, all they are doing is swapping phones out for Samsung, and I'm sure they are getting paid to do so from Samsung.

    As far as swapping out for a iPhone, guessing that's going to be hard to do since you bought it thru swappa, you never had that possibility in the first place.

    If the carrier doesn't do anything for you, I would think you could go direct thru Samsung, who knows.
    09-04-2016 01:28 PM
  25. Amb312's Avatar
    I just got a text from Verizon about the recall
    09-04-2016 01:40 PM
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