10-12-2016 12:39 PM
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  1. buckifvr's Avatar
    I have returned my note 7 at a VZW corporate location they also returned all of the accessories I purchased to go along with the phone. That means screen protector and case. I am now back with a iphone 6s plus and I will decide what to when Note 7 becomes available. I don't think that I will go back the screen was bad I had to press really hard for a response and I'm not sure if it's the antenna or what but I had the worse reception of any cell phone ever with that device. Maybe I'll just go with the Iphone 7 when it becomes available
    Well, to each their own, personally I've had a great experience with the Note 7, I'd just like to get this Recall Exchange process behind us so we can just enjoy the phone. If for whatever reason I couldn't get a Note 7, I'd go back to the Note 5.
    09-08-2016 11:42 AM
  2. tk-093's Avatar
    Ugg, just called into support.. I support our 1000+ corporate lines.... Super sweet and nice rep on the phone.. put me on hold for a few mins because she thought there had been some changes, but when she came back it was the same answer some of you have been getting.... No information from Samsung when the fixed devices will be in and if you want to return/exchange it you have do do it before the 30th. It was the same info our corp rep gave us yesterday...
    09-08-2016 11:48 AM
  3. garak0410's Avatar
    Well, to each their own, personally I've had a great experience with the Note 7, I'd just like to get this Recall Exchange process behind us so we can just enjoy the phone. If for whatever reason I couldn't get a Note 7, I'd go back to the Note 5.
    Agree, just ready to settle in with the replacement phone This thread should just cool off a while since worrying about it isn't going to help or get it here faster. Got to give Samsung time to make the replacements.
    09-08-2016 12:07 PM
  4. TheMiz's Avatar
    Seems to me if Samsung can produce 500K phones a day ( 2 million in 4 days ) that they should be hitting the market by now.
    I would want them in the stores ASAP before the Apple 7 hit . This is just my opinion I am All In for the Note 7 replacement.
    09-08-2016 12:31 PM
  5. miyanc's Avatar
    I just left my local vzw corp store. The rep told me they are currently taking all note 7's regardless of condition for refund or exchange. I can't see that changing when they get the new once in stock.

    The second thing he said is that this will not be a covert thing. Its not going to be store 123 gets 5 phones, store 321 gets 5 phones and I happend to check in with the store and got one. This will be an organized date and process. Samsung will announce a date the phones will arrive. They expect the quantity to be significant enough to cover the phones sold. He said this process is set but the date is not. He believed it was sometime next week.

    I know this info may vary from phone/store/chat reps. I just wonder if we have any other reps that can confirm this?
    09-08-2016 01:19 PM
  6. felloffthetruck's Avatar
    At this rate I believe that we can get the iPhone 7 faster then a replacement Note 7.
    09-08-2016 01:30 PM
  7. MizWylie's Avatar
    At this rate I believe that we can get the iPhone 7 faster then a replacement Note 7.
    Truth.
    09-08-2016 01:30 PM
  8. trucksmoveamerica#AC's Avatar
    Seems to me if Samsung can produce 500K phones a day ( 2 million in 4 days ) that they should be hitting the market by now.
    I would want them in the stores ASAP before the Apple 7 hit . This is just my opinion I am All In for the Note 7 replacement.
    You have the shipping time to add in there to get to the USA and then to the carriers and then to the stores. This week is not going to happen for people to get new phones, hopefully they get to our shores this week
    09-08-2016 01:33 PM
  9. daisyd1224's Avatar
    Went to Verizon today and they seem to have no idea exactly when the phones will be in but I have until the 30th. That being said, I'm a nervous type and with all the stories and no verification of a date I just exchanged my phone. My rep says, I asked to be sure, that I have 14 days to return so if the note 7 comes in I can always get it back. Loved the phone but I might wait until next year when all this is over and a better processor and more ram. Truly enjoyed my 2 weeks with this phone but this is stress I just don't need right now. Note to self....no more preordering. Wait a month.
    09-08-2016 01:41 PM
  10. trucksmoveamerica#AC's Avatar
    Went to Verizon today and they seem to have no idea exactly when the phones will be in but I have until the 30th. That being said, I'm a nervous type and with all the stories and no verification of a date I just exchanged my phone. My rep says, I asked to be sure, that I have 14 days to return so if the note 7 comes in I can always get it back. Loved the phone but I might wait until next year when all this is over and a better processor and more ram. Truly enjoyed my 2 weeks with this phone but this is stress I just don't need right now. Note to self....no more preordering. Wait a month.
    Keep in mind, if they do what Samsung said it would do and replace the recalled phones first, your 14 days might be over before they start selling the new note 7 to new customers again. I would have waited till the 29th to do it.
    09-08-2016 01:51 PM
  11. daisyd1224's Avatar
    Well you have more fire fighting skills then I do I suppose. Lol. Jk. I deal with anxiety and have a car issue and a mother with bad health. I'm just tired of the stress of wondering if my phone will be okay. It's fine. Like I said it's a great phone but I think next year it'll be even better. They didn't lose me forever, that's a promise!
    09-08-2016 01:55 PM
  12. felloffthetruck's Avatar
    Truth.
    That 256GB Jet Black iPhone 7 Plus is looking tastier by the minute over here.
    Verizon and this Note 7 misinformation exchange program just plain blows.
    09-08-2016 02:02 PM
  13. ZOMMBIE1's Avatar
    People just need to relax. If your Note 7 hasn't exploded by now it most likely won't. I have two of them and not the least bit worried. Leave them on fast wireless chargers all night. When Verizon gets replacements and they will. I will gladly switch it for the same ones I have.
    09-08-2016 02:19 PM
  14. garak0410's Avatar
    People just need to relax. If your Note 7 hasn't exploded by now it most likely won't. I have two of them and not the least bit worried. Leave them on fast wireless chargers all night. When Verizon gets replacements and they will. I will gladly switch it for the same ones I have.
    My battery never gets dangerously hot when charging my Note 7 wirelessly...about 95F/35c when on wireless charger...
    09-08-2016 02:25 PM
  15. felloffthetruck's Avatar
    My Note 7 has been perfect. I'm scared of what I might get as a replacement though.
    09-08-2016 02:26 PM
  16. souffoue's Avatar
    I just called the store that I got my Note 7 from and asked if they had any idea when the new Note 7's would be coming in. He was kinda rude and just said "absolutely no idea". So what happens if the new phones don't come in until after the 30th (the deadline they have given for returns/exchanges)? Are we just out of luck or will they extend it?

    I will probably go back this weekend and see if the sales rep is there that sold me my phone. He was at least very nice and personable.

    While I understand this is not easy at all for Samsung and Verizon - I feel they need to have better communication with their employees and train them better for situations like this.
    09-08-2016 02:49 PM
  17. monkmullen's Avatar
    If they hadn't stuck this ridiculous date of September 30 on their program and just left it at "we'll exchange yours for a new one whenever they arrive," I think Verizon could've come out of this looking much better. This exchange process should be so much easier than this, but Verizon just had to shoot themselves in the foot and **** off a vocal portion of their customer base in the process.
    09-08-2016 02:52 PM
  18. Amele's Avatar
    I bought online and called today, since at least here, neither of the corporate stores near me are answering, it goes directly to Verizon customer service. The rep was honest, he has no idea and doesn't think anyone does. They believe replacements will arrive in the next couple of weeks but Samsung has not notified them. He said he agreed with me that Verizon should text all current owners when they have that info, but refused to promise they would. Yes I can exchange in a store, yes bring back everything that came with it since we will be exchanging one box for another. My Note has never given me any problems and charges wirelessly, not fast, at about 91 degrees, but still makes me nervous. Guess this is dragging out a while longer.
    09-08-2016 02:55 PM
  19. felloffthetruck's Avatar
    Just called 5 different corporate stores and out of the 5 there was one that actually sounded like he heard of the Note 7.
    This guy said that the replacement Note 7's would be in next Friday the 16th and I could just walk in then and exchange.

    They might get them sooner so I would keep calling.

    I purchased mine from Verizon online and it was shipped via FedEx. I would like to receive my replacement the same way.
    09-08-2016 02:57 PM
  20. Shawn0813's Avatar
    That 256GB Jet Black iPhone 7 Plus is looking tastier by the minute over here.
    Verizon and this Note 7 misinformation exchange program just plain blows.
    I feel the same way. That jet black looks so sweet
    09-08-2016 03:10 PM
  21. climb's Avatar
    I feel the same way. That jet black looks so sweet
    My lovely jet black Note 7 is the sleekest looking phone I have ever owned - love it
    09-08-2016 03:15 PM
  22. TheMiz's Avatar
    Florida has the first reported case of N7 exploding
    Lost his car

    Samsung Galaxy Note 7 allegedly explodes inside a Jeep in Florida
    09-08-2016 03:28 PM
  23. daisyd1224's Avatar
    I live in Florida so I've been seeing this report since last night. So people can say relax all they want but I live alone and don't want to deal with the anxiety of the situation. You can't guarantee my phone won't be one even though odds say it isn't.
    09-08-2016 03:40 PM
  24. TheMiz's Avatar
    I live in Florida so I've been seeing this report since last night. So people can say relax all they want but I live alone and don't want to deal with the anxiety of the situation. You can't guarantee my phone won't be one even though odds say it isn't.

    I do think some are taking this too lightly .
    How many times have you seen "Mine is fine" or "I think if it was going to explode it would have by now"


    That all being said the key word in the Florida store is "allegedly"
    09-08-2016 03:47 PM
  25. daisyd1224's Avatar
    I don't know if they take it lightly or I take it too serious but without someone around to help me if it catches fire, I'm just not going to stress it anymore. This was not an easy decision for me because I truly love the phone. Hoping the best for all and I'll be getting another eventually. I haven't stopped thinking Samsung makes great phones.
    09-08-2016 04:00 PM
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