10-12-2016 12:39 PM
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  1. daisyd1224's Avatar
    If I would have been thinking or even got a clear direct answer, that's the way I would have gone. Not really interested in the s7 but if you stick with the Samsung I don't think you get charged restocking when you take it back. From what I been hearing. I was so fed up with it all I just wanted it over. But I took everything just so there would be no hassle.
    09-09-2016 02:11 PM
  2. buckifvr's Avatar
    I just called and spoke with Samsung Customer Service and she said retailers in the US should be stocked for the exchange by the end of this week. She specifically stated the end of this week is Sunday. She also emphasized that those devices are only for exchanges for current Note 7 owners. Who knows. Take that for what its worth. Maybe a grain of salt. I have a Corporate store 5 minutes from my house, so I will just stop in every day.
    09-09-2016 02:14 PM
  3. daisyd1224's Avatar
    I also think it depends on your store and rep. I been going to the same guy for 6 years so he works with me when he can. If I got back to a note 7 I will be surprised if he charged me a restock fee. If he does he will save it somewhere else.
    09-09-2016 02:16 PM
  4. naturecannon's Avatar
    I just called and spoke with Samsung Customer Service and she said retailers in the US should be stocked for the exchange by the end of this week. She specifically stated the end of this week is Sunday. She also emphasized that those devices are only for exchanges for current Note 7 owners. Who knows. Take that for what its worth. Maybe a grain of salt.
    That would be sweet if i could be all settled.in with my new Note 7 before the work week begins. But then again not putting much hope into it considering the way unreliable Info has been going around since day 1 LOL. We shall see.

    Hoping to get a jump on the return before most find out, bet it will be a circus. speaking of, how do they stores get reimbursed or do they for all this extra work due to faulty note 7s?
    09-09-2016 02:19 PM
  5. TheMiz's Avatar
    I just called and spoke with Samsung Customer Service and she said retailers in the US should be stocked for the exchange by the end of this week. She specifically stated the end of this week is Sunday.
    Actually the end of the week is Saturdays
    09-09-2016 02:23 PM
  6. buckifvr's Avatar
    Actually the end of the week is Saturdays
    LOL, Yeah, I know, that's what the Samsung rep said, that the end of the week is Sunday.
    09-09-2016 02:37 PM
  7. buckifvr's Avatar
    That would be sweet if i could be all settled.in with my new Note 7 before the work week begins. But then again not putting much hope into it considering the way unreliable Info has been going around since day 1 LOL. We shall see.

    Hoping to get a jump on the return before most find out, bet it will be a circus. speaking of, how do they stores get reimbursed or do they for all this extra work due to faulty note 7s?
    Agreed, it would be nice to have this in the rear view mirror Monday morning, but definitely not holding my breath. I doubt the stores get reimbursed. Employees are probably hourly. Maybe there is some compensation by Samsung to Verizon on a corporate level, but probably not a store level. But what do I know. I'm just a small business owner.
    09-09-2016 02:42 PM
  8. From A Buick 8's Avatar
    LOL, Yeah, I know, that's what the Samsung rep said, that the end of the week is Sunday.
    The end of their week is Sunday.
    I had the same information my chat with Verizon, they expect units by end of this week and then the current owners will be notified by text or email to come in and exchange there note 7's. There will also be an option in the text or email to have the replacements to be shipped (I think the shipping option was for those who received their original note7 that way)
    09-09-2016 02:42 PM
  9. buzzy3970's Avatar
    http://www.sammobile.com/2016/09/09/...-wont-explode/

    This is nice. Hope we get the same treatment in the U.S.
    09-09-2016 02:49 PM
  10. buckifvr's Avatar
    The end of their week is Sunday.
    I had the same information my chat with Verizon, they expect units by end of this week and then the current owners will be notified by text or email to come in and exchange there note 7's. There will also be an option in the text or email to have the replacements to be shipped (I think the shipping option was for those who received their original note7 that way)
    That's the first time I heard anything about Verizon texting or emailing us when stock is available. That would be nice.
    09-09-2016 02:51 PM
  11. felloffthetruck's Avatar
    The S sticker stands for Salvage.
    09-09-2016 03:11 PM
  12. trucksmoveamerica#AC's Avatar
    They should have put it on the back of the phones to for easy confirmation that's it's the new note 7, for such things as in airport security
    09-09-2016 03:15 PM
  13. DasWindows's Avatar
    Anyone know if their locals have anything yet or will samsung/verizon let us know?
    09-09-2016 03:44 PM
  14. From A Buick 8's Avatar
    Anyone know if their locals have anything yet or will samsung/verizon let us know?
    Verizon will text or email you when they have them in stock.
    09-09-2016 04:33 PM
  15. Rob Varak's Avatar
    So I exchanged DM's with the VZW twitter account this a.m. This is what I was told:

    I want to ensure that you get all the information you need in returning your device. You are allowed to return your Note7 for another device without fees and then exchange it again for the revised Note7 when it's available, also with no fees
    I went to my local store this afternoon. Initially, the manager disputed this was the policy, trying instead to get me to do a straight return. After I waived the message around and a brief phone call to a regional manager of some kind, he agreed that they were giving out temp replacements and would charge no fees for retocking either the N7 or the temp. I obtained an S7 Edge and will exchange that for a new N7 when replenished. The regional manager (or whatever his title) said that he expected to start seeing the new units sometime after 9/15.

    Just thought I would share to clarify what is an unfortunately confusing situation with so much inconsistent information out there.
    09-09-2016 04:37 PM
  16. felloffthetruck's Avatar
    Verizon will text or email you when they have them in stock.
    I would not count on this. Verizon is not going to email or text anyone when the corporate stores have stock.

    I would just call your local corporate Store each day until they get some in.
    09-09-2016 04:43 PM
  17. From A Buick 8's Avatar
    I would not count on this. Verizon is not going to email or text anyone when the corporate stores have stock.

    I would just call your local corporate Store each day until they get some in.
    Yes they will, using the number that was used to purchase the device.
    09-09-2016 04:48 PM
  18. Averix's Avatar
    Yes they will, using the number that was used to purchase the device.
    They already sent out one text when this started to my Note 7 number. I'm assuming I'll be getting another one soon about replacement stock. Maybe. Hopefully... It is Verizon.
    09-09-2016 04:56 PM
  19. vonskie's Avatar
    It could be months before the Note 7 is replaced or etc, because the Feds are now involved.

    In a emailed statement Friday, the CPSC now says it's officially working with Samsung on a recall -- as well as evaluating whether a simple phone exchange is enough of a solution.

    In a separate press release, Samsung confirmed that it's collaborating with the CPSC, and also says it's no longer selling or shipping phones affected by the issue.

    "We are asking users to power down their Galaxy Note 7s and exchange them now," said Tim Baxter, president of Samsung Electronics America.

    The CPSC's involvement may change the pace of Note 7 exchanges, though. Samsung now says new Note 7s will be issued to existing buyers "upon completion of the CPSC process," and neither Samsung nor the CPSC offered a specific timetable.

    (It took 6 months for the CPSC to recall exploding hoverboards, to give you some context.)

    However, participants can also opt to receive a Galaxy S7 or S7 Edge and be refunded the difference in their purchase price, or borrow a Samsung J loaner phone while they wait for a new Note 7.

    In the meanwhile, the CPSC says it's "urging all consumers who own a Samsung Galaxy Note 7 to power them down and stop charging or using the device."

    Separately, the Federal Aviation Administration issued a warning Thursday to airplane passengers, asking them not to turn on or charge a Galaxy Note 7 on planes.
    09-09-2016 05:04 PM
  20. kiwiguy99's Avatar
    Best Buy are starting to get the replacement N7's in - at least for Verizon!

    See my post in the Best Buy Note 7 recall thread for my experience doing the swap.
    09-09-2016 05:26 PM
  21. felloffthetruck's Avatar
    All I can say is what a friggin MESS !
    09-09-2016 05:27 PM
  22. Averix's Avatar
    It could be months before the Note 7 is replaced or etc, because the Feds are now involved.
    (It took 6 months for the CPSC to recall exploding hoverboards, to give you some context.)
    Totally different scenario. The hoverboards were made by cheap Chinese OEM companies then rebranded by multiple middle man companies before making it to consumer hands. Samsung already has a process started and this will hopefully be more of an official rubber stamp.
    09-09-2016 05:37 PM
  23. lookingforwardfromhere's Avatar
    I asked before & got no answer. Has anyone heard that it has only been gsm devices that have exploded or caught fire? Supposedly this is due to the antenna location. I have heard nothing about this but am wondering if anyone has?
    09-09-2016 05:54 PM
  24. buckifvr's Avatar
    Yes they will, using the number that was used to purchase the device.
    I have a business account with Verizon and I spoke with a Customer Rep and specifically inquired about being emailed or texted when the Note 7 stock is available for exchanges and she denied any knowledge of emailing or texting customers by Verizon.
    09-09-2016 06:06 PM
  25. Zodosh's Avatar
    It's gonna take a few more days, with a weekend and a holiday thrown in, for Verizon to set up a firm Top-to-Bottom policy and the rules trickle down to the stores.

    I was at a Verizon Store at 9:45 a.m. this morning and the clerk told me the recall did NOT include U.S. phones. I told him he was wrong and he asked me where I got the phone. When I told him I pre-ordered it at the Verizon website, he was OBVIOUSLY relieved and considered himself off-the-hook.

    So I figure it wont be sorted out with Verizon till Wednesday-Thursdayish.

    Peace. Alan
    I called Verizon to get an update. Still no idea when new N7 will be available. Verizon has already charged us for our old phones that we had to send back to get the N7. I gave them the tracking number to prove they were shipped. Verizon is dropping the ball no loaner phones like the other carriers.
    09-09-2016 06:21 PM
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