10-12-2016 12:39 PM
3,177 ... 3233343536 ...
tools
  1. Zodosh's Avatar
    The Federal Consumer Protection Agency is getting involved now. Worst case scenario Samsung may not be able to sell the revised Note 7 in the US. or could lead to a delay in replacement stock.
    09-09-2016 06:27 PM
  2. Zodosh's Avatar
    What's the number for the Verizon regional management. I would feel better getting a loaner phone until the revised Note 7 is available.
    09-09-2016 06:33 PM
  3. lookingforwardfromhere's Avatar
    So I called Verizon and surprise they had no new information from Samsung since the 6th tech told me that once you exchange your device that's it. I called Samsung and they and they took all my information and told me that they would get back to me within 24 hours but that I should power down my device. No one offered my son a "loaner" until the Note 7 was in stock. He will be exchanging his tomirrow u guess for the edge since he doesn't have an older phone to go back to. I guess I will go back to my older device for now.
    09-09-2016 07:00 PM
  4. From A Buick 8's Avatar
    The Federal Consumer Protection Agency is getting involved now. Worst case scenario Samsung may not be able to sell the revised Note 7 in the US. or could lead to a delay in replacement stock.
    this is most likely bad for us folks who just want to exchange our note 7's for new note 7's. the time line will be all thrown off now.
    09-09-2016 07:48 PM
  5. jrzydave's Avatar
    I have a quick question if somebody can help. I still have my Note 4. Unfortunately I factory reset it and removed and threw away the sim card that was in the Note 4. Can I remove the sim card from my Note 7 and put it into the Note 4? Would it automatically have my contacts etc? or do I need to move them over or download from the cloud? tia
    09-09-2016 07:55 PM
  6. budven's Avatar
    I think you will have to download them. I think the sim card only contains the information that allows you to connect with your provider.
    09-09-2016 07:57 PM
  7. naturecannon's Avatar
    I have a quick question if somebody can help. I still have my Note 4. Unfortunately I factory reset it and removed and threw away the sim card that was in the Note 4. Can I remove the sim card from my Note 7 and put it into the Note 4? Would it automatically have my contacts etc? or do I need to move them over or download from the cloud? tia
    If you synced the Contacts with google account you used to boot up phone your golden. Still can do it now, for when you do swap phones
    09-09-2016 08:07 PM
  8. jettie1767's Avatar
    I went to the Verizon store at Freehold Mall today and they were familiar with the exchange program. I brought my Note 7 together with the cables, box, etc. and they gave me choice of what phone to swap with. I selected an S7 Edge (Silver). Bought a case with it, they credited me back for the Note 7 and didn't charge a restocking fee. When I asked if they will be calling people that have swapped their Note 7s, he told me no and to just check from time to time to see if they have the Note 7 in stoc in a week or so. If I swap back to another Note 7, there will be no restocking fee either. It's a hassle but at least they had swapped me pretty quickly.
    09-09-2016 08:15 PM
  9. From A Buick 8's Avatar
    now that the feds are involved our timeline is going to be all thrown off.
    09-09-2016 08:20 PM
  10. lookingforwardfromhere's Avatar
    I went to the Verizon store at Freehold Mall today and they were familiar with the exchange program. I brought my Note 7 together with the cables, box, etc. and they gave me choice of what phone to swap with. I selected an S7 Edge (Silver). Bought a case with it, they credited me back for the Note 7 and didn't charge a restocking fee. When I asked if they will be calling people that have swapped their Note 7s, he told me no and to just check from time to time to see if they have the Note 7 in stoc in a week or so. If I swap back to another Note 7, there will be no restocking fee either. It's a hassle but at least they had swapped me pretty quickly.
    I was told once you exchange that's it.
    09-09-2016 08:24 PM
  11. jettie1767's Avatar
    No. When you swap it, they will give you an opportunity to swap back to the Note 7 when it become available again without paying restocking fees. What they won't allow is you swapping out to the 'loaner' and then coming back to exchange for a phone other than the Note 7 and not paying restocking fees.
    09-09-2016 08:35 PM
  12. trucksmoveamerica#AC's Avatar
    Just talked to Verizon and now they told me my choices are return for refund or exchange for different phone.

    They went on to tell me that they don't know if Verizon will offer the note 7 in the future, it might be dead in the water.
    09-09-2016 08:53 PM
  13. lookingforwardfromhere's Avatar
    I just wish Samsung would tell us which phones are bad! Can't they at least tell which batches of devices had the bad batteries!
    09-09-2016 08:56 PM
  14. felloffthetruck's Avatar
    Mine is just fine. Sure hate to trade it for an unknown Note 7 device.
    09-09-2016 09:18 PM
  15. Kalkarni00's Avatar
    Mine is just fine. Sure hate to trade it for an unknown Note 7 device.
    Same here and to prevent the battery from blowing up the phone, I just changed the settings on the phone to standard!
    09-09-2016 10:01 PM
  16. Android Optimizer's Avatar
    I had the same information my chat with Verizon, they expect units by end of this week and then the current owners will be notified by text or email to come in and exchange there note 7's. There will also be an option in the text or email to have the replacements to be shipped (I think the shipping option was for those who received their original note7 that way)
    Verizon will text or email you when they have them in stock.
    I think you guys will be waiting for something that will never happen, and that you'll end up having call or go into your local carrier after you find out replacements are available.

    They already sent out one text when this started to my Note 7 number. I'm assuming I'll be getting another one soon about replacement stock. Maybe. Hopefully... It is Verizon.
    Just because they have a way of texting all Note owners about critical issues doesn't mean they have a way to determine when a new Note is available in your area (they don't know where you live or work, nor what carrier stores you'd go into - privacy issues would just be the beginning of the trouble if they were tracking you in this manner), nor would they devote the manpower and time to monitor when the shipments arrive at the carriers.

    I would not count on this. Verizon is not going to email or text anyone when the corporate stores have stock.
    I would just call your local corporate Store each day until they get some in.
    I also think that is the best way of being aware of replacements.

    I have a business account with Verizon and I spoke with a Customer Rep and specifically inquired about being emailed or texted when the Note 7 stock is available for exchanges and she denied any knowledge of emailing or texting customers by Verizon.
    This rep I'd consider to be more reliable than the ones that are telling people they will be contacted.


    The Federal Consumer Protection Agency is getting involved now. Worst case scenario Samsung may not be able to sell the revised Note 7 in the US. or could lead to a delay in replacement stock.
    That sounds illogical to me. If it were true they would be interfering with people replacing potentially dangerous devices with new ones. There is no reason to prevent people from getting a stable device, and that is what they'd be doing by delaying or preventing the release of the exchange phones.
    09-09-2016 10:09 PM
  17. Mooncatt's Avatar
    Does anyone actually think there's ANY N7's that have been sent back, refurbished, and ready for distribution as replacements? I could be wrong, but I don't see how it's even logistically possible for refurbs to have entered the coming batches of replacements yet.
    09-09-2016 10:10 PM
  18. buckifvr's Avatar
    Does anyone actually think there's ANY N7's that have been sent back, refurbished, and ready for distribution as replacements? I could be wrong, but I don't see how it's even logistically possible for refurbs to have entered the coming batches of replacements yet.
    I don't think the replacement phones used for exchanges will be refurbished phones, but brand new phones with the nonexplosive batteries. In the future refurbs will probably be available, but they would have to clearly indicate that.
    09-09-2016 10:20 PM
  19. HaVoK_C89's Avatar
    They went on to tell me that they don't know if Verizon will offer the note 7 in the future, it might be dead in the water.
    I hate to use sour language but that would really be some crap right there. I don't plan on keeping this phone, as I do want a replacement, but if they decided not to carry it then I wouldn't know what to go with myself lol.
    09-09-2016 10:23 PM
  20. the real batman's Avatar
    I hate to use sour language but that would really be some crap right there. I don't plan on keeping this phone, as I do want a replacement, but if they decided not to carry it then I wouldn't know what to go with myself lol.
    It's completely baseless speculation and there's no need to worry about it IMO. Neither Samsung nor the carriers wants that kind of mess on their hands. Customers who love their devices and aren't having any issues are not going to just accept an "Oh well" from them and downgrade permanently. At the very least they've got to take care of those of us who want replacement N7s. Demand is obviously there. There will be a supply. The only question is when. This could have been made a lot easy by guaranteeing loaner S7s and S7 Edges (even if they were refurbs) until new N7s are available. There's still time for Samsung and the carriers to partner up and do that.
    09-09-2016 10:34 PM
  21. Jude526's Avatar
    I was told replacement devices out on the 30th...not being sent to stores.
    Verizon will send their customers email and customers need to confirm. Replacement will be sent to residence address along with shipping label to return recalled device once confirmed

    this is what you want to do....well of course I replied!
    09-10-2016 12:13 AM
  22. ajb1965's Avatar
    I was told replacement devices out on the 30th...not being sent to stores.
    Verizon will send their customers email and customers need to confirm. Replacement will be sent to residence address along with shipping label to return recalled device once confirmed

    this is what you want to do....well of course I replied!
    Keep in mind that the CPSC could cause that date to slip. If they take their time verifying the safety of the replacement devices, they could potentially be sitting in a customs warehouse for weeks waiting for approval. I'm sure Samsung is lobbying hard to get things done quickly, but it is the US government they are dealing with
    09-10-2016 12:20 AM
  23. DasWindows's Avatar
    I was told replacement devices out on the 30th...not being sent to stores.
    Verizon will send their customers email and customers need to confirm. Replacement will be sent to residence address along with shipping label to return recalled device once confirmed

    this is what you want to do....well of course I replied!
    When would they send the email?
    09-10-2016 12:25 AM
  24. Android Optimizer's Avatar
    I was told replacement devices out on the 30th...not being sent to stores.
    Verizon will send their customers email and customers need to confirm. Replacement will be sent to residence address along with shipping label to return recalled device once confirmed
    There has been so much false information given out by reps that I will not believe it until I get an e-mail from them myself (I'm not holding my breath). Devices were already sent out to stores. I don't believe for a second that those units wouldn't be available for people to walk in and exchange for (if/when the government has given Note 7 release approval).
    09-10-2016 12:26 AM
  25. aparker2005's Avatar
    Looks like I'll be going to Verizon first thing tomorrow to turn my N7 in. Is everyone doing a factory reset before turning it in?
    09-10-2016 12:38 AM
3,177 ... 3233343536 ...

Similar Threads

  1. Sprint Note 7 Recall Thread
    By dpham00 in forum Samsung Galaxy Note 7 Returns
    Replies: 977
    Last Post: 10-12-2016, 12:43 PM
  2. Galaxy Note 7 Stuck in the Re-boot Sreen
    By JordanTablet in forum Samsung Galaxy Note 7
    Replies: 11
    Last Post: 09-17-2016, 12:28 AM
  3. Replies: 3
    Last Post: 09-08-2016, 12:48 AM
  4. What's up Video not opening on note 7
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 09-02-2016, 01:57 PM
LINK TO POST COPIED TO CLIPBOARD