10-12-2016 12:39 PM
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  1. Jewels81's Avatar
    Guessing the carrier released our emails for the recall to Samsung.
    Yeah probably so. At least we got one. Now it's a waiting game for us ones that just want a replacement note 7.
    09-10-2016 10:52 AM
  2. buckifvr's Avatar
    I was just at a Verizon corporate store. They said they do not have any new Note 7s for exchange, and that if we exchange for a different device. That is it. No second exchange back to the Note 7. He recommends I hold out for a straight up exchange (Note 7 for Note 7) or return it for full refund. Problem is I don't have a backup device. Then I went to my local Best Buy and spoke to Jay (who is a great Samsung rep). He said Best Buy actually has new Note 7s in stock for exchange, but they can actually process exchanges until the Consumer Protection organization gives Samsung the okay. Damn. He said new devices arrived yesterday at Best Buy.
    09-10-2016 10:54 AM
  3. DasWindows's Avatar
    Im at Verizon now. We can exchange for the note 7 back, but have to pay the difference.

    But only by the 30th.

    Going to exchange for s7e or v10. And of note 7 ever comes back i will pay back the difference with the refund.
    09-10-2016 10:59 AM
  4. DasWindows's Avatar
    I was just at a Verizon corporate store. They said they do not have any new Note 7s for exchange, and that if we exchange for a different device. That is it. No second exchange back to the Note 7. He recommends I hold out for a straight up exchange (Note 7 for Note 7) or return it for full refund. Problem is I don't have a backup device. Then I went to my local Best Buy and spoke to Jay (who is a great Samsung rep). He said Best Buy actually has new Note 7s in stock for exchange, but they can actually process exchanges until the Consumer Protection organization gives Samsung the okay. Damn. He said new devices arrived yesterday at Best Buy.
    Best buy does not have new ones. They arent approved by the government yet.

    But your verizon rep is very uninformed. You can exchange back.
    09-10-2016 11:01 AM
  5. buckifvr's Avatar
    Best buy does not have new ones. They arent approved by the government yet.

    But your verizon rep is very uninformed. You can exchange back.
    The Consumer Protection organization is late to the party. I think its very likely Best Buy has the new Note 7s in stock but are now legally not permitted to make exchanges until they are given the okay.
    09-10-2016 11:46 AM
  6. recDNA's Avatar
    The Consumer Protection organization is late to the party. I think its very likely Best Buy has the new Note 7s in stock but are now legally not permitted to make exchanges until they are given the okay.
    Actual testing would take months. This is for show.
    09-10-2016 11:51 AM
  7. Ca_lvn's Avatar
    Actual testing would take months. This is for show.
    Why do you asume it would take months?
    09-10-2016 11:54 AM
  8. recDNA's Avatar
    Why do you asume it would take months?
    To put together a qualified team and charge and discharge dozens of phones for some set number of cycles.
    09-10-2016 11:55 AM
  9. jgraves1107's Avatar
    Look just throw a few hundred on the ground and plug em in to charge. If they go boom then start over. If not then good to go. Oh and I mean slam them to the ground!
    09-10-2016 11:58 AM
  10. Ca_lvn's Avatar
    To put together a qualified team and charge and discharge dozens of phones for some set number of cycles.
    Well I hoping they will have some kind of press release early in the week to clarify this more since its such a big topic
    09-10-2016 11:59 AM
  11. recDNA's Avatar
    Well I hoping they will have some kind of press release early in the week to clarify this more since its such a big topic
    They'll always be somebody asking you when your phone is going to explode. I know I would never charge one in the lab now - even when fixed. They would crucify me if anything went wrong.
    09-10-2016 12:01 PM
  12. byrds8's Avatar
    Just out of curiosity what is really too hot for these batteries? I think the hottest I have ever seen mine get is around 98 degrees when Im playing on it. Of course using my son's N5 It gets within 3 degrees of my N7.
    09-10-2016 12:15 PM
  13. Mooncatt's Avatar
    Just out of curiosity what is really too hot for these batteries? I think the hottest I have ever seen mine get is around 98 degrees when Im playing on it. Of course using my son's N5 It gets within 3 degrees of my N7.
    Li-ion and lipo batteries can run safely up to about 150°F (though you may see some capacity loss). If it's getting hotter than that, then something is wrong. Phones typically start throttling performance and charge rates at about 115-120°F in my experience.
    09-10-2016 12:27 PM
  14. byrds8's Avatar
    So then I guess 98 degrees is perfectly normal LOL. I just wasnt sure how hot they should get during charge cycles and use cycles. I know between the N5 and N7 there are huge differences that will cause heat to be different. Weather it be speed of CPU, size of phone, screen size etc. But used his as a test since I do not have another N7.
    09-10-2016 12:32 PM
  15. bertsirkin's Avatar
    OK, here's the bottom line.

    I spent almost 4 hours in the store.

    3 different Verizon customer service reps (800 number) confirmed that we can do a double-switch - get another phone today and then swap it out for a new Note 7 when they are in stock. But, the store can't do it. The customer service reps confirmed that it's both Samsung's and Verizon's policy to do this.

    So, I had the customer service rep email this policy. The first rep never sent the email, so I had to call back and finally got another rep to send me an email confirming I can do this. (in the meantime, nobody was answering the Verizon customer service line for over an hour! - thus the extended wait time at the Verizon corporate store).

    With the email in hand, I had them swap out to an S7 (took forever to use SmartSwitch because they did it using WiFi instead of using a cable, as I had suggested). Since I had paid up front in-full for the Note 7, I have a $400+ credit coming back to me, which I'm sure I'll have to pay when I swap back to the Note 7. FWIW, I didn't bring in any accessories - just the phone.

    The bottom line is that Verizon indicated that they WILL do the double-swap, but the local store can only do the initial swap. They also told me that "it doesn't matter what condition the Note 7 is in.

    Edit: An email I just received...
    Attachment 239053

    FWIW, I'm getting real good at restoring all my apps and data to a new phone!
    09-10-2016 12:35 PM
  16. UNCMo96's Avatar
    Initially I felt like Samsung deserved Kudos for jumping in and admitting the problem. However, I felt like they could have been better about the solution. A 2nd rate feature phone is not a solution. i.e. if you take your benz in for servicing and get a loaner they don't give you a kia as a loaner (no offense to anyone who drives a kia). They should give everyone s7s or s7es as loaners. I just called the verizon corporate line and they didn't have much idea about what was going on.
    09-10-2016 12:54 PM
  17. keepnitreel's Avatar
    My 70 year old dad said the heck with it... turned in his N7 and got a refund about an hour ago.... Verizon only took the phone and he kept everything else that was included in the box.....
    09-10-2016 01:00 PM
  18. byrds8's Avatar
    Initially I felt like Samsung deserved Kudos for jumping in and admitting the problem. However, I felt like they could have been better about the solution. A 2nd rate feature phone is not a solution. i.e. if you take your benz in for servicing and get a loaner they don't give you a kia as a loaner (no offense to anyone who drives a kia). They should give everyone s7s or s7es as loaners. I just called the verizon corporate line and they didn't have much idea about what was going on.
    That is because policy isnt getting sent down to the stores. Youre going to have to tell them to call customer service so they can look at the regulation Verizon has posted concerning all of this. Cant remember if its OSP or what but that is where it states they will do a double swap. The only issue is that the Corp Store told me that the system itself doesnt allow for it even he wasnt sure how Verizon was going to handle a second swap since their software wont let them do it.
    09-10-2016 01:02 PM
  19. Margot393's Avatar
    I returned mine to Best Buy. They signed me up with Samsung for a new phone when it arrives.They let me keep the headphones and free gift. Also gave me a $50 Best Buy Gift Card.
    09-10-2016 01:11 PM
  20. WyDave's Avatar
    OK, here's the bottom line.

    I spent almost 4 hours in the store.

    3 different Verizon customer service reps (800 number) confirmed that we can do a double-switch - get another phone today and then swap it out for a new Note 7 when they are in stock. But, the store can't do it. The customer service reps confirmed that it's both Samsung's and Verizon's policy to do this.

    So, I had the customer service rep email this policy. The first rep never sent the email, so I had to call back and finally got another rep to send me an email confirming I can do this. (in the meantime, nobody was answering the Verizon customer service line for over an hour! - thus the extended wait time at the Verizon corporate store).

    With the email in hand, I had them swap out to an S7 (took forever to use SmartSwitch because they did it using WiFi instead of using a cable, as I had suggested). Since I had paid up front in-full for the Note 7, I have a $400+ credit coming back to me, which I'm sure I'll have to pay when I swap back to the Note 7. FWIW, I didn't bring in any accessories - just the phone.

    The bottom line is that Verizon indicated that they WILL do the double-swap, but the local store can only do the initial swap. They also told me that "it doesn't matter what condition the Note 7 is in.
    I did the same thing. Have a email of a chat, and screen shots of my sales reps tablet saying/showing that we can turn in our Note 7 now, exchange for another phone, then when New Note 7 arrives switch back, ALL FOR FREE. You also have to make sure you are going to a CORPORATE store, not retailers or authorized Verizon dealer, if you go to a CORPORATE store you can swap (I swapped to a S7 Edge) to about anything. If you don't go to a corporate store, that's where you get the POS loaner.

    Also, if you purposely destroy your Note 7 now, or don't take "resonable" care of your "loaner" (S7 Edge for me), they CAN charge you for repair of the Note 7, or you may be stuck in the "loaner". Basic thing here is, don't be a d_-_-_ag and just take care of the equipment.

    Posted from my Coral Blue Note 7, LOANER S7 Edge.
    09-10-2016 01:19 PM
  21. Jay Sacks's Avatar
    I just got off the phone with Omar, a Verizon customer Service rep. I asked what my options were with my wife's Note 7. He asked if we were having any battery issues and I informed him that it was working perfectly. He said I had a couple of options. I could bring the phone in and receive a loaner or...and here it comes. On the 16th, Samsung has assured Verizon that they would have new approved Note 7's for exchange.
    I told Omar that Best Buy had the new phones but could not release without the consumer protection agency approval. He said that they were aware of that, but the phones Verizon would be receiving next week will be approved for release.
    I was completely blown away and did not expect that.
    Anyway, will wait until next week.
    09-10-2016 01:28 PM
  22. byrds8's Avatar
    I was told by a Store Manager that their Samsung Rep told them next week as well.
    09-10-2016 01:32 PM
  23. recDNA's Avatar
    Darn. I turned in everything with mine.... but the guy checked too.
    09-10-2016 01:35 PM
  24. Strong_Genetics's Avatar
    Darn. I turned in everything with mine.... but the guy checked too.
    When I mail mine back they can have the phone and the otg connector and that's about it
    09-10-2016 01:37 PM
  25. buckifvr's Avatar
    I just got off the phone with Omar, a Verizon customer Service rep. I asked what my options were with my wife's Note 7. He asked if we were having any battery issues and I informed him that it was working perfectly. He said I had a couple of options. I could bring the phone in and receive a loaner or...and here it comes. On the 16th, Samsung has assured Verizon that they would have new approved Note 7's for exchange.
    I told Omar that Best Buy had the new phones but could not release without the consumer protection agency approval. He said that they were aware of that, but the phones Verizon would be receiving next week will be approved for release.
    I was completely blown away and did not expect that.
    Anyway, will wait until next week.
    That's the most specific I've heard yet. 16th would be fine. Hope it's true.
    09-10-2016 01:44 PM
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