10-12-2016 12:39 PM
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  1. Karen Hildebrand's Avatar
    I traded for the s7e today and was really sad to leave my note behind, but I gotta tell ya this 7e is killer so far..snappy fast and I'm happy with the battery. I have installed everything individually and skipped the smart switch..wasn't taking chances on lag...I was assured I could switch back to note7 if I wanted to no matter when they arrived even after the Sept deadline without penalty..I got 25.00 off a case and he told me they would take 7e case back in exchange for one for the note if I needed it or I could just have 25.00 off my bill when I switch back. I went in and killed them with kindness and just flat out asked what they were going to do for me with this note exchange. I will admit I went out of town to another Verizon store in a bigger city about 45 miles away, as I tried yesterday to exchange here locally and they wanted no part of the exchange(yes it was a real Verizon store) They told me to just keep the note til the new ones arrived. All in all I'm happy with the way it went down
    09-10-2016 05:48 PM
  2. byrds8's Avatar
    I do not think that anything was said about suing anyone. A lot of the stores are actually advising customers to hold on to the N7. All reality though I don't believe anyone's name is going on a list. Its going to be a matter of calling the store getting told they are in and going in for exchange, regardless of a swap or not.
    09-10-2016 05:53 PM
  3. G6400's Avatar
    I was in the Verizon store today and rep lady told me to contact Samsung, I'm not worrying at all, will keep my n7 for longer, I was just curious about people telling crazy stories how stuff is clueless and in fact I was little shocked as well, lol....
    09-10-2016 06:03 PM
  4. jackash0912's Avatar
    I don't know if you've read all of this thread, but there are quite a few stores advising customers to hold onto the N7 until they can do a trade for trade, even after the latest email saying to power down and trade now. I doubt Samsung will advise them to refuse replacements N7s to people who have the defective models in favor of people who have s7/s7e. If you bought a N7 initially you will probably get a replacement regardless of loaner status. It's like every one wants to fight for who gets the first replacements.

    NO! I'll get it first because I jumped on my left foot, scratched my head, and praised the Samsung/Verizon gods while sacrificially burning the N7 in store!

    And the reason that those of US that got the 'loaners" (according to my rep @ corporate store) will get them first is that we are going on a list to be called when the arrive as our names are being placed on them. Those that don't get the exchange now are saying to Samsung/Verizon "I don't care what you say about the safety of the phone, I'm going to ignore you and do it my way".

    And for those of you that say well ill just sue them if it explodes.....WRONG ANSWER!!! It's a legal term called "mitigating damage" Samsung/Verizon has notified you of a problem, advised you not to use phone, advised you to turn the phone off, advised you to return the phone, is giving compensation, is not leaving you in a lurch as loaners are being given, and returning $ for items you bought. Just because it's not what you want when and how you want it, if you ignore all they gave said, and ignore it......If something happens you didn't try to mitigate your damages, you are on the hook. Look it up people, it's a legal requirement.
    09-10-2016 06:03 PM
  5. felloffthetruck's Avatar
    Can't we all just get a phone?
    09-10-2016 06:05 PM
  6. Strong_Genetics's Avatar
    I feel like that can't be true. I would think their priority would be getting the possibly explosive Notes off the market ASAP, regardless of whether you traded it in for a s7/s7e first.
    They are telling poeple anything just to get them to trade in... Getting notes still in people's hand would definitely be the priority
    09-10-2016 06:13 PM
  7. G6400's Avatar
    I would want to replace the latest, now it's cool on use, cool on charge, battery lasts exceptionally well after optimization, can't complain.... Later I exchange the freshest battery I got, so no worries, of course unless it gets hot or so, or you are extreme user etc...
    ***The other thing is gvt is stepping in for approvals and knowing we live in the iPhone country nobody knows how long that can take..,
    09-10-2016 06:14 PM
  8. TheMiz's Avatar
    Wonder if we will be able to get a new promo with the new N7 lol. Ya know, for our trouble.
    Isn't that what the $25 is for ?
    09-10-2016 06:58 PM
  9. JoBudden's Avatar
    And the reason that those of US that got the 'loaners" (according to my rep @ corporate store) will get them first is that we are going on a list to be called when the arrive as our names are being placed on them. Those that don't get the exchange now are saying to Samsung/Verizon "I don't care what you say about the safety of the phone, I'm going to ignore you and do it my way".

    And for those of you that say well ill just sue them if it explodes.....WRONG ANSWER!!! It's a legal term called "mitigating damage" Samsung/Verizon has notified you of a problem, advised you not to use phone, advised you to turn the phone off, advised you to return the phone, is giving compensation, is not leaving you in a lurch as loaners are being given, and returning $ for items you bought. Just because it's not what you want when and how you want it, if you ignore all they gave said, and ignore it......If something happens you didn't try to mitigate your damages, you are on the hook. Look it up people, it's a legal requirement.
    Actually I've been told 4 times by Verizon staff to keep my phone until the new units arrive. Once on the phone once on Twitter and 2 times in store visits.
    09-10-2016 07:03 PM
  10. byrds8's Avatar
    I think the time I have to spend changing out the phone etc is worth more than $25.
    09-10-2016 07:03 PM
  11. felloffthetruck's Avatar
    I think the time I have to spend changing out the phone etc is worth more than $25.
    That and the new Gear VR at the least.
    09-10-2016 07:04 PM
  12. dsignori's Avatar
    just wondering if Samsung will bring future updates to this POS?
    What are you talking about? If you mean software updates, why would "future updates" be affected by a battery issue ?
    09-10-2016 07:07 PM
  13. byrds8's Avatar
    What new VR? That would be cool. Although I think Id take a Gear fit 2 for the wife over most other items.
    09-10-2016 07:11 PM
  14. tommyz1052's Avatar
    Myself as well. I had a chat with Samsung customer service. They are paying the carriers to administer the recall. What I suspect and have felt for may years is that verizon basically pays salespeople on commission. They will do and say anything to deflect a non sale. We are NON Sales to these corporate employees.
    What the samsung rep did was fill out a form and generated a ticket #, this # basically is from Samsung with IOU info so i can get my temp trade and ultimate phone. Its a manufacturers warranty authorization. They said they cant turn me away.
    09-10-2016 07:21 PM
  15. trucksmoveamerica#AC's Avatar
    And the reason that those of US that got the 'loaners" (according to my rep @ corporate store) will get them first is that we are going on a list to be called when the arrive as our names are being placed on them. Those that don't get the exchange now are saying to Samsung/Verizon "I don't care what you say about the safety of the phone, I'm going to ignore you and do it my way".

    And for those of you that say well ill just sue them if it explodes.....WRONG ANSWER!!! It's a legal term called "mitigating damage" Samsung/Verizon has notified you of a problem, advised you not to use phone, advised you to turn the phone off, advised you to return the phone, is giving compensation, is not leaving you in a lurch as loaners are being given, and returning $ for items you bought. Just because it's not what you want when and how you want it, if you ignore all they gave said, and ignore it......If something happens you didn't try to mitigate your damages, you are on the hook. Look it up people, it's a legal requirement.
    Think your going to be surprised, specially now that the government is involved. Top priority will be to get the old ones off the street, Samsung has been saying that from day one.
    09-10-2016 08:05 PM
  16. WyDave's Avatar
    Think your going to be surprised, specially now that the government is involved. Too priority will be to get the old ones off the street, Samsung has been saying that from day one.
    dictionary.thefreedictionary.com/Mitigation+of+Damages
    09-10-2016 08:14 PM
  17. PraetorianGuard14's Avatar
    So to cut through the posts here, has anyone gotten a new GN7 yet? Or is Verizon still dragging their feet?
    09-10-2016 08:21 PM
  18. trucksmoveamerica#AC's Avatar
    dictionary.thefreedictionary.com/Mitigation+of+Damages
    I never said anything about legal deal. The government will prioritize the ones that are still out there. The government will protect the ones still using them from themselves and exchange theirs first. Samsung has said from Day one that the current owners of the note 7 will get exchanged first. If you exchanged for a loaner, returned for a refund to wait for the new one you do not have a old note 7 anymore, you essentially removed yourself from top priority to be exchanged.

    And the government or Samsung did not say to turn the phones in or return them, they said to power them down. Powering them down still puts that person in possession of the note 7 and still puts them as priority for the exchange. I am powering down and waiting for the exchange, the government will require people with the old note 7 to be exchanged first to protect us stupid people from hurting ourselves or others. And I do not speak of knowledge, just from what I've read and put together.
    09-10-2016 08:28 PM
  19. lookingforwardfromhere's Avatar
    Went to the corporate store and walked out carrying new S7Edges (2) & Note7 (2). I will say this for the store in Newburgh NY they won me over. I have to do some leg work tomorrow to return the Note7s to the premium dealer tomorrow but I have "loaner replacements" which are brand new. Now when/is the Note7s are back in Stock it's my decision to get them or not.

    The district manager was there and he told me if it was his he would continue to use, when I asked him if he would allow his son to continue to use he said "no way, and I wouldn't charge it in my house either, or keep it bedside"

    This is a nice little device but I would rather have the larger Note7 with the 64gb memory instead of the 32gb.
    09-10-2016 08:35 PM
  20. Jewels81's Avatar
    Went to the corporate store and walked out carrying new S7Edges (2) & Note7 (2). I will say this for the store in Newburgh NY they won me over. I have to do some leg work tomorrow to return the Note7s to the premium dealer tomorrow but I have "loaner replacements" which are brand new. Now when/is the Note7s are back in Stock it's my decision to get them or not.

    The district manager was there and he told me if it was his he would continue to use, when I asked him if he would allow his son to continue to use he said "no way, and I wouldn't charge it in my house either, or keep it bedside"

    This is a nice little device but I would rather have the larger Note7 with the 64gb memory instead of the 32gb.
    I'm sorry. Forgive me cause I'm confused. Lol but did you say you walked out with 2 new s7 edges and 2 new note 7?
    09-10-2016 08:48 PM
  21. Jewels81's Avatar
    So to cut through the posts here, has anyone gotten a new GN7 yet? Or is Verizon still dragging their feet?
    They waiting on the government to approve the release of the replacement note 7. It's not verizon. Samsung or verizon can't release them until the government says it's ok. Now hopefully I got that correct lol.
    09-10-2016 08:52 PM
  22. lookingforwardfromhere's Avatar
    I'm sorry. Forgive me cause I'm confused. Lol but did you say you walked out with 2 new s7 edges and 2 new note 7?
    Sorry, not new Note7s my Note7s
    09-10-2016 08:54 PM
  23. Jewels81's Avatar
    Sorry, not new Note7s my Note7s
    Lol it's all good😊
    09-10-2016 08:57 PM
  24. bassjo's Avatar
    Except that you (and others that still have their N7s) are *choosing* to ignore all the requests to stop using the device and return it, whatever you're personal choice may be.

    You can't have it both ways.

    The policy makes sense - those that are electing to take advantage of the loaners as provided by their carriers - they are noting the accounts, etc., and this will probably be the way that the stores are provided initial stock. I'm not saying that you shouldn't get yours replaced - but others have now effectively gone through the process of standing in line to initiate the exchange....

    Those that haven't - get the joy to wait a bit longer...
    Here is a copy of my chat transcript with Samsung this evening regarding replacing our devices.

    Attachment 239067
    09-10-2016 08:59 PM
  25. team420's Avatar
    OK, here's the bottom line.

    I spent almost 4 hours in the store.

    3 different Verizon customer service reps (800 number) confirmed that we can do a double-switch - get another phone today and then swap it out for a new Note 7 when they are in stock. But, the store can't do it. The customer service reps confirmed that it's both Samsung's and Verizon's policy to do this.

    So, I had the customer service rep email this policy. The first rep never sent the email, so I had to call back and finally got another rep to send me an email confirming I can do this. (in the meantime, nobody was answering the Verizon customer service line for over an hour! - thus the extended wait time at the Verizon corporate store).

    With the email in hand, I had them swap out to an S7 (took forever to use SmartSwitch because they did it using WiFi instead of using a cable, as I had suggested). Since I had paid up front in-full for the Note 7, I have a $400+ credit coming back to me, which I'm sure I'll have to pay when I swap back to the Note 7. FWIW, I didn't bring in any accessories - just the phone.

    The bottom line is that Verizon indicated that they WILL do the double-swap, but the local store can only do the initial swap. They also told me that "it doesn't matter what condition the Note 7 is in.

    Edit: An email I just received...
    Attachment 239053

    FWIW, I'm getting real good at restoring all my apps and data to a new phone!

    Damn dude... that's a lot of time spent on Samsung's (and vzws) problem... eff that noise... If they don't have a reasonable plan laid out, it's on them...

    I'm doing nothing till there's a clear plan, whatever that may be...
    09-10-2016 09:04 PM
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