10-12-2016 12:39 PM
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  1. Issemann's Avatar
    They can pry my Note 7 from my cold dead hands........or until it self destructs.
    Don't you mean crispy hot dead hands?
    09-12-2016 01:08 PM
  2. keepnitreel's Avatar
    This
    Was told to bring everything in the s7 edge box.
    I brought back the phone and a empty box. Not even the metal thing to open the sim/SD tray. I kept it all! The Verizon rep told me that Samsung only wants the phone back. Samsung won't reuse any of the chargers or cords. Recycle maybe but reuse, no
    09-12-2016 01:24 PM
  3. felloffthetruck's Avatar
    MizWylie in the house !

    I've call every Verizon corporate store in our area and not a single clue or new bit of information from any of them.
    09-12-2016 01:27 PM
  4. lookingforwardfromhere's Avatar
    I had a very bad experience with the "premium" retailer Verizon sent me to. The guy was pissed and kept $70 for the "restocking" fee. Called Verizon and the guy was just as pissed. Waiting to hear back from them tonight as he said he would be calling the retailer and telling them they had to return the fees. We shall see. He was looking for any reason not to do the return and kept yelling "you signed this contract" he even tried to use the fact that my son lost his black plastic case the headphones came in. He kept referencing the "voluntary recall" and even told me that Samsung had no idea what they were talking about because only the GSM phones had exploded and therefore the CDMA phones were not affected by battery issue.

    It all depends on who you're dealing with. The Newburgh,NY Verizon Corporate store has always been my go to. Just figures the first time I upgrade to a brand new release and it's recalled. I will never go to another "premium" retailer again and certainly never a WIRELESS ICON store.

    Time to go leave some reviews.
    09-12-2016 02:41 PM
  5. xdroidgalaxy's Avatar
    Just returned my phone to VZW for a full refund. Still have my old Note 3. How Verizon cannot have something as simple as an FAQ on their website about the Note 7 recall boggles the mind.

    Cash back in my pocket and the Note 7 gone gives me the most flexibility. If I have to wait longer for a Note 7 than a straight exchange so be it. It's a relief to have it gone- and I love the phone.

    May consider ATT when I get a new one. This recall event is when you get to see customer service in action. Verizon has not impressed vis a vis the other carriers. - information flow, consistency of answers across stores, etc VZW has been a joke
    09-12-2016 02:42 PM
  6. pwscott's Avatar
    Returned mine today too...Corporate Store in PA. They were very nice about it...I returned all the stuff that came with the phone, although they never checked the box. I had paid full retail for the Note 7 and a car charger and subsequently bought a case and a Zagg screen protector. I returned all of them and had the receipts. They credited every penny and took all of it back..no issue.
    I asked when they expected the new Note 7s and they said they hoped at the end of this week.
    One interesting tidbit, when I called the 800-922-0204 # before going to the store, the CSR I spoke to said one of the guys in their call center had his Note 7 burn while plugged in on his nightstand...he had been showing all of them pictures of how it melted supposedly. I was calling to see if I could choose an S7 Edge until they had new Note 7s in, but the scoop I got was that I could buy and return an S7 Edge, but only for the 14 day return period...if they didn't get the new Note 7s in at that point or after September 30th, then I wouldn't be able to get out of the S7 Edge.

    That's why I decided to return the Note 7 altogether and I re-activated my Note 5 and figure I have the most flexibility of choices this way.
    09-12-2016 04:22 PM
  7. ZOMMBIE1's Avatar
    Spoke with Samsung they said within 7-10 days the replacements will be ready to get. Holding on to both my Note 7's till then.
    09-12-2016 04:42 PM
  8. lookingforwardfromhere's Avatar
    Returned mine today too...Corporate Store in PA. They were very nice about it...I returned all the stuff that came with the phone, although they never checked the box. I had paid full retail for the Note 7 and a car charger and subsequently bought a case and a Zagg screen protector. I returned all of them and had the receipts. They credited every penny and took all of it back..no issue.
    I asked when they expected the new Note 7s and they said they hoped at the end of this week.
    One interesting tidbit, when I called the 800-922-0204 # before going to the store, the CSR I spoke to said one of the guys in their call center had his Note 7 burn while plugged in on his nightstand...he had been showing all of them pictures of how it melted supposedly. I was calling to see if I could choose an S7 Edge until they had new Note 7s in, but the scoop I got was that I could buy and return an S7 Edge, but only for the 14 day return period...if they didn't get the new Note 7s in at that point or after September 30th, then I wouldn't be able to get out of the S7 Edge.

    That's why I decided to return the Note 7 altogether and I re-activated my Note 5 and figure I have the most flexibility of choices this way.
    If my son hadn't broke his Note 3 that's what we would have done. I've resigned myself to the fact that we could be with the S7Edge for a year or 2
    09-12-2016 04:48 PM
  9. bbqdroid's Avatar
    I tried turning in my Note 7 for a "loaner" phone at the Hamilton Town Center corporate store in Noblesville, IN, but stated that my only two options were to return it for a refund or exchange it for another phone; one that would become my new permanent phone.
    I fault poor corporate leadership, communication and accountability for the range of experiences we've had at Verizon stores. Because one of the options that Samsung presented to ALL Note 7 owners has been taken off the table for me, I hope and pray that all is well until I can get a new Note 7.
    09-12-2016 04:51 PM
  10. PorkPistol's Avatar
    This is all such a damn mess. I won't accept an s7 edge as a permanent device. Verizon and Samsung both should be willing to do whatever is needed to keep us happy and safe.
    09-12-2016 06:09 PM
  11. sistasweetpea's Avatar
    As much as I hated to do it, I turned off my Note 7 and reactivated my Note 4. I feel a little better about it now. While I was in the Verizon store, the employee who helped me showed me a picture she took of a coral blue note 7 that burned up near me. I hit closer to home that it could happen to me. Now to wait for the cpsc to approve the new ones...
    09-12-2016 06:30 PM
  12. simplystephlb's Avatar
    We spoke to Verizon support (800) and was told about the double swap, but our local Corporate store had been telling us that was not an option earlier the same day. She had am email confirming this. The following day she called our Corporate store to inform them and made sure they knew about the email. The manager didn'the have the email the day before, but did see it at the time that the customer service rep called him. The customer service rep then called us to let us know the hat our store knew about it.
    Once we did our swap for S7Es a few days later, they also made a notation on our account that we'do be swapping for the N7s when/if they are in stock.
    09-12-2016 07:25 PM
  13. Blues Fan's Avatar
    Spoke with Samsung they said within 7-10 days the replacements will be ready to get. Holding on to both my Note 7's till then.
    This is what I mean. If they're a week away from replacing them why not just make an announcement so we know what is going on so we can decide if we want to return our Notes for a different phone.
    09-12-2016 07:27 PM
  14. Kalkarni00's Avatar
    I am only waiting for the time and day when verizon will have replacements...when that happens then I engage with the vzw csr!
    09-12-2016 07:28 PM
  15. recDNA's Avatar
    You never know. There's a lot of pressure to get this moving quickly. With an election year, no government agency will want to look slow. Plus, Samsung has replacement phones in the queue. The CPSC has to realize the more this drags on, the more it will reflect poorly on them. I'm betting Monday or Tuesday there will be an announcement.
    NO. It reflects poorly on Samsung. It only makes the CPSC look diligent. It's not an agency thought of as particularly partisan. What they do won't affect any candidates.

    Just because Sammy wants to rush these replacements out into the market doesn't mean they are safe. Samsung obviously cannot be trusted to produce a safe product. New phones should be tested.

    I am also going nuts hearing stories of people being "careful" while charging. These unstable devices shouldn't even be turned on let alone charged....with any charger.
    09-12-2016 07:36 PM
  16. Kalkarni00's Avatar
    Bingo, It's the story of the Jeep guy.
    NO. It reflects poorly on Samsung. It only makes the CPSC look diligent. It's not an agency thought of as particularly partisan. What they do won't affect any candidates.

    Just because Sammy wants to rush these replacements out into the market doesn't mean they are safe. Samsung obviously cannot be trusted to produce a safe product. New phones should be tested.

    I am also going nuts hearing stories of people being "careful" while charging. These unstable devices shouldn't even be turned on let alone charged....with any charger.
    I am just glad that Sammy is taking initiative to fix the problem immediately..that swap thing is not something I am participating in and NO, my device nor my brother's is gonna blow up or whatever simply because we use our tablets and lower the usage of the phone. If by the 30th, Sammy decides to deactivate the phones, so be it. We will just keep going with the s7 edge, which mind you, got very hot sometimes when I had it but no recall on it yet!-just hang in there, today is the 12th..18 more days!
    09-12-2016 07:48 PM
  17. recDNA's Avatar
    Every phone gets hot sometimes. Very few unmodified devices burst into flames. Note 7 does. We don't know if heat causes the Note 7 to vent with flame or something else causes thermal runaway inside the lithium battery that leads to vent with flame. Choice 2 would be less predictable and could happen to a room temperature device without warning. It is true most battery problems occur during charging but faulty lithium batteries can go bad due to an internal short.
    09-12-2016 07:54 PM
  18. jsgiv's Avatar
    This is what I mean. If they're a week away from replacing them why not just make an announcement so we know what is going on so we can decide if we want to return our Notes for a different phone.
    Because the 7-10 *business* days noted when you call Samsung is based on the time noted by CSPC required to complete their evaluation.

    Unless the company can control all aspects of a delivery, Companies will always communicate in the context of target dates and dependencies.

    Samsung can't commit to a specific date yet because CSPC has not completed their evaluation...

    Per the reps and updates I've heard and seen (either via this forum, calling BB, calling Samsung, or calling ATT, etc):

    - CSPC began working with Samsung on 9/5

    - Depending in who you talk to the range for the release appears to be between 9/15 (7 business days) to 9/19 (10 business days). This is in line with all the carriers and BB as well.

    Some other key notes:

    - there isn't a government recall issued - *yet* - only Samsung's voluntary recall along with CSPC/FAAs very strongly worded request for all to shut down and not use the device.

    - CSPC has noted that they are working closely with Samsung to complete the evaluation.

    - there are varying reports of stock ready and available in some stores, along with some doing prep work to reserve for those waiting. Samsung is obviously shipping heavily at this point to have stock ready to go.

    - This is especially key this weekend when everyone comes in to stores to buy an iPhone and they can't with limited stock available. If Samsung was able to produce quite a bit more, there may be extra stock available outside the initial exchange.

    - my two cents - If I had to guess, unless there are egregious findings by CSPC provided soon, I would expect a lawsuit by Samsung versus US CSPC if this delays any later than mid/late next week.

    Otherwise - I'm thinking that these dates being noted are fairly valid and that hopefully we'll see the release late this week or weekend.
    09-12-2016 08:06 PM
  19. team420's Avatar
    My concern with swapping to the s7e temporarily, is what if the note 7 is not re-released? Then we are stuck with the s7e, and I don't want the s7e... I wanted the note, and if I can't have it, I'll wait, and pick something else, but not the s7e
    09-12-2016 08:07 PM
  20. byrds8's Avatar
    I am getting increasingly paranoid about mine. I keep looking at battery temp and now turning it off while at work since its not near me lol. If they dont announcing something soon ill be forced to go swap mine just for my own stress level lol.
    09-12-2016 08:07 PM
  21. Blues Fan's Avatar
    Because the 7-10 *business* days noted when you call Samsung is based on the time noted by CSPC required to complete their evaluation.

    Unless the company can control all aspects of a delivery, Companies will always communicate in the context of target dates and dependencies.

    Samsung can't commit to a specific date yet because CSPC has not completed their evaluation...

    Per the reps and updates I've heard and seen (either via this forum, calling BB, calling Samsung, or calling ATT, etc):

    - CSPC began working with Samsung on 9/5

    - Depending in who you talk to the range for the release appears to be between 9/15 (7 business days) to 9/19 (10 business days). This is in line with all the carriers and BB as well.

    Some other key notes:

    - there isn't a government recall issued - *yet* - only Samsung's voluntary recall along with CSPC/FAAs very strongly worded request for all to shut down and not use the device.

    - CSPC has noted that they are working closely with Samsung to complete the evaluation.

    - there are varying reports of stock ready and available in some stores, along with some doing prep work to reserve for those waiting. Samsung is obviously shipping heavily at this point to have stock ready to go.

    - This is especially key this weekend when everyone comes in to stores to buy an iPhone and they can't with limited stock available. If Samsung was able to produce quite a bit more, there may be extra stock available outside the initial exchange.

    - my two cents - If I had to guess, unless there are egregious findings by CSPC provided soon, I would expect a lawsuit by Samsung versus US CSPC if this delays any later than mid/late next week.

    Otherwise - I'm thinking that these dates being noted are fairly valid and that hopefully we'll see the release late this week or weekend.
    I thought we were supposed to get first dibs on the new Notes before they went on sale to consumers again in order to make sure we get ours. Should I wait until the weekend before returning my Note then? So I can swap it out so I'm not put in back of the line as a new customer?

    If the government is taking their time I hope Samsung sues big. I almost think a pay to play going on, government going slow to give Apple the advantage at launch.
    09-12-2016 08:11 PM
  22. benjamminh's Avatar
    Yeah, suing the government, that works all the time...lol
    09-12-2016 08:14 PM
  23. scorpiodsu's Avatar
    I am getting increasingly paranoid about mine. I keep looking at battery temp and now turning it off while at work since its not near me lol. If they dont announcing something soon ill be forced to go swap mine just for my own stress level lol.
    That's exactly why I immediately returned mine. Just didn't want to keep thinking about it. I want to keep my normal activities and not think too much about my phone. I can always get one again when they come back out.
    09-12-2016 08:16 PM
  24. shrxwin's Avatar
    I turned mine off and switched back to my ancient Note 2 (my Lumia Icon went to my spouse after her phone took a swim in the ocean on the 17th and my N7 arrived on the 19th). I figured I'd wait to see how Verizon's story firms up since I have no interest in the other phones until they say I cannot get a good Note 7 (Coral Blue only please!).

    All your stories prepped me mentally to deal with the people at the store (online phone swap would not send the text message with a code and online chat was useless). He got my Note 2 working while trying to tell me stories about how none of the phones have been in the US, that the risk was low, borderline telling me I was overreacting. I ignored him. As I was leaving his next customer was probably a lot like the Grandma in Brooklyn, saying she got an email saying to return it - he was starting in on his BS story as I left. This was mid-day Sunday, I had not heard about Brooklyn or I would have intervened to make sure she got better info.

    hoping that I can get back to my blue Note 7 soon and dreaming that it comes with something more than the $20 the online chat guy credited me. having some bonus data would be nice, or a discounted bill...

    Good Luck to you all! Clarice
    09-12-2016 08:17 PM
  25. team420's Avatar
    Yeah, suing the government, that works all the time...lol
    Lol... the gubmint is inherently slow. Samsung eff'd the dog on this, and the gubmint is gonna do what the gubmint does, and Samsung is just gonna have to eat what they put down.
    09-12-2016 08:18 PM
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