10-12-2016 12:39 PM
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  1. vonskie's Avatar
    Just spoke with Samsung support they told me that they were going to be shipped this week and available, but things have changed as they were waiting on the cpsc approval and it would be released in up coming weeks. I guess I will get a refund on mine rather than have a 800 dollar explosive phone powered off, that I can not use for several months.
    09-13-2016 07:43 PM
  2. aparker2005's Avatar
    Got my gear vr approved just now with my s7e
    09-13-2016 07:45 PM
  3. TheMiz's Avatar
    I got mine credited to my account before I left the store...I am still amazed we were in the same store and the difference in our transactions. Right hand doesn't know what the left hand's doing..craziness. I did go to the Canton store from the Wooster store cause it was a cluster of nobody knowing anything here.
    The Canton Store manager Armadi got rude when I ask him to note my account that I have the right to return the S7E when the Note 7's come in
    He then went off about all this is blown out of proportion do to bad rumors on the internet etc.

    He also said there have been no cases of exploding batteries in the USA and only 35 know world wide
    I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "
    09-13-2016 07:45 PM
  4. keepnitreel's Avatar
    I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "
    So he basically told you to shut the front door and you're dismissed/get out my face... Rude for sure...... I don't think I would've handle it as well as you did...
    09-13-2016 07:50 PM
  5. TheMiz's Avatar
    Yep and I still gotta get my $25 from Samsung. Someone just posted the question who gives that to you?
    I guess I need to go back there to check on it. They will love to see me.
    09-13-2016 07:54 PM
  6. TheMiz's Avatar
    So he basically told you to shut the front door and you're dismissed/get out my face... Rude for sure...... I don't think I would've handle it as well as you did...
    Exactly
    09-13-2016 07:55 PM
  7. Karen Hildebrand's Avatar
    The Canton Store manager Armadi got rude when I ask him to note my account that I have the right to return the S7E when the Note 7's come in
    He then went off about all this is blown out of proportion do to bad rumors on the internet etc.

    He also said there have been no cases of exploding batteries in the USA and only 35 know world wide
    I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "
    Wow. Rude for sure... especially from a manager ..Friday Wooster basically told me to keep the note. It would be fine. Not to worry.. I do wanna say the 25$ was credited to my account toward the purchase of a case.
    09-13-2016 08:01 PM
  8. rx76onu's Avatar
    I am already sick of this S7 I got yesterday. It feels like a toy after having the N7.
    09-13-2016 08:45 PM
  9. sandra_17's Avatar
    Grrrrr. I was going to just wait till the replacement Note 7's were approved, but my husband and one son were making me feel guilty, like I was going to be the one responsible for torching the family, our four dogs, three parrots, and 25 neighbors! I tried out my other son's S7E and just couldn't do it. Plus the thought of a possible update to limit charging gave me the final push.

    (I left BlackBerry's amazing keyboards very reluctantly almost four years ago, but could never use a touch - my finger tips are always so dry and cracked that it simply doesn't work. Actually almost couldn't have a background check done recently since only 5 fingers were registering prints. The guy had to really smash a 6th finger to get it done, lol! Also could never get the fingerprint scanner on the N4, 5 or 7 to work. So the S-Pen was/is a God-send. I type & swype with it, scroll, dial the phone, Action Memo & S-Note galore.)

    Anyhow, went to my local VZW corporate store (they're always great) to ask for a Note 5 (been setting my old N5 up to give to my husband) . They're on top of this, and of the 10+ customers in the store, three of us were returning Note 7's. They said it's been a pretty steady flow. When she went to do the exchange I saw the box said 32GB. There's just no way. My 64GB N5 had about 5MB free when I switched to the N7. She said that she'd note the account and to call customer service to do the exchange thru them.

    I just got off an hour and 20 minutes call with them. OMG. Again...very nice, very helpful, but everything she tried to do wouldn't work. Got a supervisor and the two of them were overriding one thing after another! Finnnnnnally, they said I'll receive a new 64GB Note 5 on Fri. She also said my payment plan would just continue from the original purchase date of the N7, same when I exchange for the replacement N7 (so for the 24 months from Aug 19th).

    Geeeeez.

    09-13-2016 08:55 PM
  10. jacko147's Avatar
    The Canton Store manager Armadi got rude when I ask him to note my account that I have the right to return the S7E when the Note 7's come in
    He then went off about all this is blown out of proportion do to bad rumors on the internet etc.

    He also said there have been no cases of exploding batteries in the USA and only 35 know world wide
    I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "
    This is very unprofessional for a corporate store manager, I would write a nice letter to one the executives, I'm certain they would want to know if a manager talks to customers like this. Here's the contact info
    Verizon Leadership Executive Biographies - Verizon
    09-13-2016 09:02 PM
  11. bertsirkin's Avatar
    I spent 4 hours in a Verizon corporate store trying to get them to do the double-swap. The store refused, and a 800 customer service person couldn't convince the manager to do it, so they told me they'd do it by mail. I ended up swapping my N7 for an S7. Big mistake. I was thinking the S7 had a 5.5" screen, and after spending 4 hours in the store, just wanted to get out of there. The small S7 screen is really frustrating after multiple Note phones.

    Now, I'm wondering if I can swap out the S7 for an S7 edge, being only a few days since I got the S7. I can't find anything on the Verizon site that indicates you can't do more than one 14-day exchange, but I can't imagine they'd let you continuously do that either!

    Anyone know what Verizon's rules are on exchanges?
    09-13-2016 09:21 PM
  12. keepnitreel's Avatar
    I spent 4 hours in a Verizon corporate store trying to get them to do the double-swap. The store refused, and a 800 customer service person couldn't convince the manager to do it, so they told me they'd do it by mail. I ended up swapping my N7 for an S7. Big mistake. I was thinking the S7 had a 5.5" screen, and after spending 4 hours in the store, just wanted to get out of there. The small S7 screen is really frustrating after multiple Note phones.

    Now, I'm wondering if I can swap out the S7 for an S7 edge, being only a few days since I got the S7. I can't find anything on the Verizon site that indicates you can't do more than one 14-day exchange, but I can't imagine they'd let you continuously do that either!

    Anyone know what Verizon's rules are on exchanges?
    I'm only assuming, so here go's...
    You exchanged the Note for the s7 so that's 1 exchange. If you exchange the s7 for the S7edge then that's 2 exchanges (double exchange) and your stuck with the S7edge because you used up your exchange allowance...

    But I'm assuming, so I could be wrong
    09-13-2016 09:31 PM
  13. Hurtbirdbath's Avatar
    Was at VZ last night (Bradenton, FL) to temporarily swap the N7 for a S7E, and the rep confirmed that the second swap only applies to switching back to the new N7 once released and not another device.
    09-13-2016 09:42 PM
  14. amtrucker22's Avatar
    I was planning on waiting it out until the new Note 7's come in and just swap it out then, until this afternoon when my phone went dead. I looked at it about 5 minutes prior to it going dead and it had 45% left. That was enough for me. I went into the Verizon Corporate store and they told me that I should just wait. I then told them about the battery dying all of a sudden and the salesperson went to the manager. The manager said they would do a double swap with me. So I left with a S7E and will be swapping back to the Note 7 when they become available.

    To recap... They were not going to swap with me until I told them my battery died all of a sudden....
    09-13-2016 09:44 PM
  15. felloffthetruck's Avatar
    If you swap for the iPhone 7 do you still get the $25. credit from Samsung?
    09-13-2016 09:45 PM
  16. keepnitreel's Avatar
    If you swap for the iPhone 7 do you still get the $25. credit from Samsung?
    I would assume so because the credit is for your troubles, per Samsung in their statement..
    09-13-2016 09:52 PM
  17. Mooncatt's Avatar
    I was planning on waiting it out until the new Note 7's come in and just swap it out then, until this afternoon when my phone went dead. I looked at it about 5 minutes prior to it going dead and it had 45% left. That was enough for me. I went into the Verizon Corporate store and they told me that I should just wait. I then told them about the battery dying all of a sudden and the salesperson went to the manager. The manager said they would do a double swap with me. So I left with a S7E and will be swapping back to the Note 7 when they become available.

    To recap... They were not going to swap with me until I told them my battery died all of a sudden....
    I'm in a similar situation. Was going to hold out on my wife's phone, but today it started charging slow and getting much warmer than normal. So just shut it off and hopefully going to exchange tomorrow.

    After seeing so many conflicting reports here, I called customer service myself and was initially told the double swap wasn't an option unless going directly through Samsung. Called again today, and was told i could get a temp J series loaner OR single exchange for S7 and hope I could exchange to the new Notes within 14 days plus restocking fee. Another member suggested emailing one of their PR directors, which I did to ask for a written policy. That was first thing this morning and yet to get a reply back from his office.

    It seems the S7 double exchange isn't officially written out anywhere that I can find, so I'm going to just cross my fingers when I go tomorrow and hope for the best.
    09-13-2016 10:18 PM
  18. Serial Fordicator's Avatar
    This is what samsung gets. Every year they imitate apple and instead of being smart about it and taking the good attributes from android and apple, they just can't get it right. If they didn't have a sealed battery, all you'd have to replace is the battery.
    09-13-2016 10:19 PM
  19. ggrr8t's Avatar
    The Canton Store manager Armadi got rude when I ask him to note my account that I have the right to return the S7E when the Note 7's come in
    He then went off about all this is blown out of proportion do to bad rumors on the internet etc.

    He also said there have been no cases of exploding batteries in the USA and only 35 know world wide
    I told him about the reports I seen on TV the most recent being in NY .......... He said " We have taken care of your concerns Thank You "
    None of that is his call. It is being mandated by Samsung , Bestbuy and the carriers. I'd get so made at that I'd knock his name tag off You have been through enough without dealing with his hissy fit. Dang...That guy needs to put his big boy pants on, do his job, and shut up. I am curious where in NY this was?
    09-13-2016 10:21 PM
  20. lookingforwardfromhere's Avatar
    Did you purchase the note 7 on payment plan, full price or discount price?

    Because I purchased phone with discounted price with 2 yr agrrement.
    When they tried to purchase a S7Edge in same way, they did have problem.
    The only 2 ways to keep your unlimited data is payment plan or outright purchase. I did the payment plan.
    09-13-2016 10:27 PM
  21. lookingforwardfromhere's Avatar
    Does anyone know if the N7 silver and the S7edge silver are the same, color tone wise? I'm liking the color of the silver S7edge I'm temporarily using now.... I heard the silver S7edge was so popular that it was on backorder but the silver N7 was like a redheaded stepchild.. So there must be a huge difference in tone
    I had the Silver Note7 and I have the Silver S7Edge now. I think they are the same.
    09-13-2016 10:28 PM
  22. sandra_17's Avatar
    ...
    It seems the S7 double exchange isn't officially written out anywhere that I can find, so I'm going to just cross my fingers when I go tomorrow and hope for the best.
    It's stated pretty clearly in Samsung's site. It might pay to carry a hard copy to some of these stores.

    https://forums.androidcentral.com/e?...token=rZO4NXo2

    "...Through the U.S. Note7 Exchange Program, you can:

    1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Select carrier and retail outlets will provide customers, who prefer a replacement Note7, an exchange for a Samsung J Series or equivalent device to use until CPSC-approved Note7s are available.

    2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

    (No idea why that link is getting converted like that?? Should be:
    www dot samsung dot com/us/note7exchange)
    09-13-2016 10:47 PM
  23. TheMiz's Avatar
    None of that is his call. It is being mandated by Samsung , Bestbuy and the carriers. I'd get so made at that I'd knock his name tag off You have been through enough without dealing with his hissy fit. Dang...That guy needs to put his big boy pants on, do his job, and shut up. I am curious where in NY this was?
    I am sure it would be my fault , after all he had 3 other employees around him who you can bet the ranch they would all back what ever he says.
    09-13-2016 11:11 PM
  24. TheMiz's Avatar
    None of that is his call. It is being mandated by Samsung , Bestbuy and the carriers. I'd get so made at that I'd knock his name tag off You have been through enough without dealing with his hissy fit. Dang...That guy needs to put his big boy pants on, do his job, and shut up. I am curious where in NY this was?
    Canton, OHIO


    Another thing this guy kept repeating "Gotcha" I am a grown *** 65 year old man , I too that as talking down to me.
    He repeated this isn't Verizon's problem its Samsung's problem , I said well as far as I am concerned I bought it from Verizon that makes it Verizon's problem too.
    09-13-2016 11:15 PM
  25. maf113's Avatar
    I was getting ready to post my Note 5 and accessories for sell when the recall started. I decided to keep the Note 5 and use it until new note 7s are available. The Verizon store near me said that those with the bad note 7s will get new notes first, so made sense to me. However, if they are not in by the 28th and Verizon has not extended the turn in date than the Note 7 will be going back.
    09-13-2016 11:18 PM
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